Joy Zhang

With a Master of Information in UXD from the University of Toronto and a Bachelor of Arts in Film/Cinema/Video Studies, I have a strong foundation in both design and media. As a UX Designer at Oppos, I am responsible for creating exceptional user experiences. Previously, as a User Experience Researcher at Huawei Technologies Canada Co., Ltd., I conducted in-depth research and developed AI-driven solutions to enhance user experience. My experience as a UX and Web Designer at the University of Toronto honed my skills in web redesign and information architecture. I am adept at collaborating with cross-functional teams and stakeholders to ensure successful project outcomes. My passion for creating intuitive and engaging user experiences drives my work, and I am committed to leveraging my education and experience to continue making meaningful contributions in the field of UX design.

Work History

UX Designer

OpposInternJan 2024 - May 2024 • 5 mosWorked in an agile team to enhance onboarding UX for B2B SaaS product ● Achieved 13% decrease in user onboarding completion time by implementing intuitive design choices ● Reduced product development timelines by 6 days by prototyping 3 onboarding tasks under time constraints ● Assisted on design system iteration leading higher end-to-end product consistency and visual coherence

User Experience Researcher

Huawei Technologies Canada Co., Ltd.InternSep 2023 - Dec 2023 • 4 mosConducted user research for Huawei’s cloud console sector to guide design choices for SMB clients ● Conducted 200+ user surveys and 10+ user interviews, analyzed data using Excel and affinity mapping ● Integrated 65% of user feedback into design iterations by providing comprehensive data storytelling to designers, researchers, and developers ● Assisted in user flow and interaction design, resulting in a 22% increase in user satisfaction from A/B testing

UX and Web Designer

University of TorontoInternMay 2023 - Aug 2023 • 4 mosSpearheaded the enhancement of faculty and student portal serving more than 2000 users ● Performed heuristic evaluation on current sites and collected click-through rate to pinpoint design focuses ● Wireframed and prototyped on site’s navigation sectors, boosting task success rate by 17% during testing ● Participated actively in scrum meetings, fostering cross-functional collaboration towards weekly sprint goals

Education

University of Toronto

Master of Information, UXD2022 - 2024

University of Toronto

Bachelor of Arts - BA, Film/Cinema/Video Studies2017 - 2022

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