Julia Kondratieva

Data Analyst • Business Intelligence Analyst • Customer Success Manager • Toronto, ON, CA

TikTok

Strategy & Business Development

Data Visualization

Data Cleaning

G-Suite

PowerBI

Problem Solving

Customer Experience

Customer Service

Training

Microsoft Office

Data Entry

Data Analysis

Quantitative Analytics

Communication

Microsoft Powerpoint

Microsoft Excel

Available for hire fromNegotiable

Contracts

Business Analyst with a passion for strategy, data, and marketing

Hi, I'm Julia Kondratieva, a 4th-year BBA student specializing in business analytics at Schulich. I am passionate about analytics and strategy and have experience in operations strategy and analytics through my internships within the insurance sector. I've also excelled in data collection, cleaning, and visualization as an accreditation and curriculum assistant over the last four years. With three years in customer service and experience as an Amazon Prime Student brand ambassador, I blend analytics prowess with a marketing edge. Committed to continuous learning, I love challenging myself both professionally and personally and am ready to bring value to your projects. Let's connect!

Projects

Market Research for Dessert Shop in Toronto (2021)

Conducted market research using surveys and analysis to generate insights to guide marketing plan development for a small local business (FUGO Desserts in Downtown Toronto)See More

Work History

Amazon Prime Student Campus Influencer

Wasserman Next GenRepresented the Amazon Prime Student brand at various on-campus events and activations as well as through social media content creation. Created marketing campaigns on TikTok and Instagram to increase brand awareness and sign-ups.

Accreditation and Curriculum Assistant, Lead

Lassonde School of Engineering - York University- Help with transitioning learning analytics from Tableau to Power BI - Research and optimize visuals for continuous improvement of learning analytics - Collected course material from 500+ courses by liaising with faculty to prepare accreditation reports for CEAB - Maintained and updated databases, drafted academic reports and course information sheets using Excel - Designed a student workload survey and created Power BI reports addressing student experience issues - Created accreditation and data governance guides, improving the efficiency of data collection by 65% - Analyzed core engineering courses to generate insights on curriculum changes throughout the pandemic - Coached and guided other students in the team as a student lead for EECS accreditation

Operations Strategy Intern (Global Wealth and Asset Management)

ManulifeMay 2022 - Aug 2023 • 1 yr 4 mos- Created Power BI dashboards to track strategic cost management targets, project milestones, and KPIs for leadership use to optimize decision-making for expense efficiency, budget creation, and digital strategies - Automated KPI month-over-month analysis with Power BI, decreasing related monthly manual work by 95% - Analyzed call centre operations by visualizing data from work sampling projects to help identify time-consuming tasks and mitigate them through automation strategies and team restructure. - Redesigned team SharePoint, implementing data governance to improve team organization and efficiency - Planned and facilitated team-building events to enhance team cohesion and improve collaboration

Data Analytics Intern

Speciaqlty Life Insurance Inc.May 2021 - Aug 2021 • 4 mos- Analyzed data of over 45,000 policies using Excel to draft reports on Canadian sales for cross-functional use - Presented key insights on insurance premiums from data analysis to the team to guide pricing decision-making - Designed a hiring questionnaire to optimize hiring of call centre life insurance advisors in Canada and the USA based on analysis of test survey answers and sales performance of current employees. - Created breakdowns of premiums and face amount for insurance products by demographic factors

Guest Experience Leader

McDonald'sJul 2018 - Feb 2021 • 2 yrs 8 mos- Responded to guest inquiries and complaints concerning service and offerings while promoting new products - Communicated guests' feedback to colleagues and management to improve future guest experience - Boosted Guest Satisfaction Survey results from 64% to 91% by analyzing data to identify and solve key issues - Managed and promoted the weekly Family Nights Program (Mar 2019-2020), increasing attendance fivefold - Trained incoming guest experience leaders on customer service and engagement

Education

Schulich School of Business, York University

Bachelor's Degree, Business AdministrationSep 2020 - Present

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