Top Talent like Kaitlyn are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Recently Active

Kaitlyn Sanchez

Project Manager
Social Media Marketing Specialist
Customer Success Manager
New York, NY, US
Project Management
Social Media Marketing
Salesforce
Microsoft Office
Marketing
Organization
CRM
Virtual Assistant
Hospitality
Customer Experience
Outreach
Sales
Call Center
Cold Call
Retail
Available for hire fromNegotiable
Contracts
Social Media Marketer | Guest Relations Expert
Customer service expert with a new found passion for consulting/marketing plans that drive results as well as animal activism. My background, although mostly customer service based, I have had the opportunity to execute social media and marketing strategies. In previous roles, many ideas and work are still being implemented to create positive outcomes and revenue. When I'm not working, I am either playing with my cat, Monroe, reading a book or going down random rabbit holes of ideas and learning new subjects through EdX and other educational sites.

Projects

Paper Source - Marketing

Weekly social media posts for Paper Source regarding the current sales, current popular and holiday items. Photos with captions for every post with matching hashtags and timely communication with comments, messages and phone calls. See More

Work History

Y

Supervisor

YUG Wellness● Supervise and assist Karmis / Front Desk Associates with check-in’s, retail sales and stocking, daily forecasting, & writing detailed contact logs using Mindbody (MBO) platform ● Delivers personalized experience to clients by recommending specific classes and coaches depending on their specific interests ● Act as first point of contact to resolve client issues with creative solutions involving studio related policies and membership inquiries via in person, phone calls and email ● Recommend process improvements based on data insights and team feedback
L

Foster Outreach

Linus and FriendsJan 2024 - Jan 2025 • 1 yr 1 mo
J

Guest Service Representative

John Gore OrganizationFull-time Employee● Process reservations purchases, exchanges and refunds using ticketing system for various shows and events (Aristotle) ● Handles a large volume of incoming client phone calls and emails, with a goal of resolving client inquiries within the initial communication ● Maintains an average of 25 emails resolved per hour and 10-20 calls taken per hour, totaling a total of over 350 customer service tickets closed within an 8-hour workday ● Document client notes within Salesforce and Aristotle to ensure clear communication history and next steps ● Delivers a positive client experience by answering questions and explaining policies within Broadway and Off-Broadway theater venues ● Resolves client escalations immediately consistent with processes and policy standards ● Collaborate with proposals and projects with various internal departments to ensure effective handoffs ● Train new representatives with the job-specific knowledge, systems and policies and procedures
P

Sales Associate

Paper SourceMar 2024 - Sep 2025 • 1 yr 7 mos● Led content creation for the store’s social media platforms, elevating engagement and enhancing the brand within the community ● Creates enticing displays which are neat, tidy and vibrant to the customer ● Provide excellent customer service which is friendly, genuine, and professional, always putting the customers first ● Make the shopping experience engaging and interactive by enthusiastically sharing my knowledge whether face to face or over the phone ● Providing specific recommendations and custom gift wrapping for holiday and special occasion gifts
L

Visitor Service Representative

Lower East Side Tenement Museum Feb 2022 - Aug 2023 • 1 yr 7 mos● Welcome and assist visitors with ticket purchases, membership sign ups and donations ● Maintain high customer service standards while managing visitor flow and enforcing tour protocols ● Handle visitor inquiries and escalations in person at the Visitor Center, over the phone and via email with professionalism and enthusiasm ● Process ticket reservations and refunds using ticketing / order management systems ● Coordinate with the Education department via walkie talkie and face to face interactions to ensure seamless visitor support before, during and after tours ● Set up assisted listening devices for guests as needed
T

Program Intern

The Walt Disney CompanyFull-time EmployeeJun 2021 - Jan 2022 • 8 mos● Actively displayed Disney’s set of guiding principles of the Walt Disney Company within a high call volume area at all times ; Safety, Courtesy, Show, Efficiency and Inclusion ● Directed guests around parks/resorts and provided recommendations based on their questions and interests ● Partnered with multiple departments to ensure quality and effortless transitions for guests and cast members alike

Education

CUNY BMCC

Associates of Science
S

SUNY Empire State College

Bachelor's of the Arts
C

Coursera

Google Digital Marketing & E-commerce Professional Certificate, MarketingDec 2024 - Present

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Social Media Marketer | Guest Relations Expert
Customer service expert with a new found passion for consulting/marketing plans that drive results as well as animal activism. My background, although mostly customer service based, I have had the opportunity to execute social media and marketing strategies. In previous roles, many ideas and work are still being implemented to create positive outcomes and revenue. When I'm not working, I am either playing with my cat, Monroe, reading a book or going down random rabbit holes of ideas and learning new subjects through EdX and other educational sites.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Kaitlyn are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kaitlyn Sanchez

Project Manager
Social Media Marketing Specialist
Customer Success Manager
New York, NY, US
Project Management
Social Media Marketing
Salesforce
Microsoft Office
Marketing
Organization
CRM
Virtual Assistant
Hospitality
Customer Experience
Outreach
Sales
Call Center
Cold Call
Retail
Available for hire fromNegotiable
Contracts

Projects

Paper Source - Marketing

Weekly social media posts for Paper Source regarding the current sales, current popular and holiday items. Photos with captions for every post with matching hashtags and timely communication with comments, messages and phone calls.

Work History

Y

Supervisor

YUG Wellness● Supervise and assist Karmis / Front Desk Associates with check-in’s, retail sales and stocking, daily forecasting, & writing detailed contact logs using Mindbody (MBO) platform ● Delivers personalized experience to clients by recommending specific classes and coaches depending on their specific interests ● Act as first point of contact to resolve client issues with creative solutions involving studio related policies and membership inquiries via in person, phone calls and email ● Recommend process improvements based on data insights and team feedback
L

Foster Outreach

Linus and FriendsJan 2024 - Jan 2025 • 1 yr 1 mo
J

Guest Service Representative

John Gore OrganizationFull-time Employee● Process reservations purchases, exchanges and refunds using ticketing system for various shows and events (Aristotle) ● Handles a large volume of incoming client phone calls and emails, with a goal of resolving client inquiries within the initial communication ● Maintains an average of 25 emails resolved per hour and 10-20 calls taken per hour, totaling a total of over 350 customer service tickets closed within an 8-hour workday ● Document client notes within Salesforce and Aristotle to ensure clear communication history and next steps ● Delivers a positive client experience by answering questions and explaining policies within Broadway and Off-Broadway theater venues ● Resolves client escalations immediately consistent with processes and policy standards ● Collaborate with proposals and projects with various internal departments to ensure effective handoffs ● Train new representatives with the job-specific knowledge, systems and policies and procedures
P

Sales Associate

Paper SourceMar 2024 - Sep 2025 • 1 yr 7 mos● Led content creation for the store’s social media platforms, elevating engagement and enhancing the brand within the community ● Creates enticing displays which are neat, tidy and vibrant to the customer ● Provide excellent customer service which is friendly, genuine, and professional, always putting the customers first ● Make the shopping experience engaging and interactive by enthusiastically sharing my knowledge whether face to face or over the phone ● Providing specific recommendations and custom gift wrapping for holiday and special occasion gifts
L

Visitor Service Representative

Lower East Side Tenement Museum Feb 2022 - Aug 2023 • 1 yr 7 mos● Welcome and assist visitors with ticket purchases, membership sign ups and donations ● Maintain high customer service standards while managing visitor flow and enforcing tour protocols ● Handle visitor inquiries and escalations in person at the Visitor Center, over the phone and via email with professionalism and enthusiasm ● Process ticket reservations and refunds using ticketing / order management systems ● Coordinate with the Education department via walkie talkie and face to face interactions to ensure seamless visitor support before, during and after tours ● Set up assisted listening devices for guests as needed
T

Program Intern

The Walt Disney CompanyFull-time EmployeeJun 2021 - Jan 2022 • 8 mos● Actively displayed Disney’s set of guiding principles of the Walt Disney Company within a high call volume area at all times ; Safety, Courtesy, Show, Efficiency and Inclusion ● Directed guests around parks/resorts and provided recommendations based on their questions and interests ● Partnered with multiple departments to ensure quality and effortless transitions for guests and cast members alike

Education

CUNY BMCC

Associates of Science
S

SUNY Empire State College

Bachelor's of the Arts
C

Coursera

Google Digital Marketing & E-commerce Professional Certificate, MarketingDec 2024 - Present

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.