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Kassandra Smith

Public Speaking
Leadership
Management
Hospitality
Available for hire fromNegotiable
I am a junior at the University of Phoenix studying Business Management. I have a prior degree in Musical Theatre and love acting on stage and in front of the camera. My background is customer service in the hospitality industry.

Work History

E

General Manager

Extended Stay AmericaAug 2016 - Sep 2017 • 1 yr 2 mosPassenger Assist Agent 12/2018 Current United /airlines Newark, N.J. Responsible for pushing wheelchair passengers to and from their designated gate Work in the airport lobby assisting customers upon arrival and check-in at the airport (baggage handling, ticket verification etc.) Includes, but not limited to, assisting check-in, assistance to the departure gate, baggage claim area, and common areas of the airport Agents may also carry personal items of passengers Work in a fast paced environment with time constraints to meet arrival and departure goals Professional and positive image consistently displayed General Manager 08/2016 09/2017 Current Extended Stay Chesapeake VA Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Make it Right, and Stop the Leaks) Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and employees Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA Manage labor standards and property level expenses to achieve maximum flow through to the bottom- line profit Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors Work with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, take reservations and compiling reports Identify and seek out potential business in local market. Maintain relationships with local companies and key people to increase the company's visibility within the local market Ensures that all guest related issues are resolved in a manner consistent with the company's goals/objectives Recruit qualified applicants. Train employees in accordance with company standards Communicate all policies and procedures to entire staff. Conduct regular meetings to provide various information including company communications, policy reviews, local property activities and goals Inspect and document repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance Uphold and Enforce ESH standards and policy compliance at the hotel level. Daily and Monthly Revenue and Audit Reports Hire staff and oversee general operating procedures for the Housekeeping, Laundry and Maintenance departments Assess and review the job performance of all employees and maintain personnel records, schedules, and vacation / sick leave General Manager
U

Passenger Assist Agent

United /airlinesDec 2018 - Aug 2020 • 1 yr 9 mos Responsible for pushing wheelchair passengers to and from their designated gate Work in the airport lobby assisting customers upon arrival and check-in at the airport (baggage handling, ticket verification etc.) Includes, but not limited to, assisting check-in, assistance to the departure gate, baggage claim area, and common areas of the airport Agents may also carry personal items of passengers Work in a fast paced environment with time constraints to meet arrival and departure goals Professional and positive image consistently displayed
B

General Manager

Best Western HotelMay 2013 - Jul 2016 • 3 yrs 3 mos Certified in BW University as General Manager Daily and Monthly Revenue and Audit Reports Hire staff and oversee general operating procedures for the rooms, Housekeeping and Maintenance Departments Receives, investigates, and acts upon complaints from guests and employees (Medallia Survey System) Assesses and reviews the job performance of all employees and maintain personnel records, schedules, and vacation/sick leave Creates and maintains a guest first priority throughout the Hotel Utilizes and follows through on guest comment programs. Responds quickly to deficiencies and takes corrective actions Responsible for recruiting Sales business for Hotel via promotions, cold calling and all Group activity Responsible for all Direct billing activity including A/R, A/P monthly Billing and Bank deposits Started as night auditor promoted to Sales Champion -then General Manager Responsible for collection of outstanding Direct Bill Receivables
A

Office Administrator

AH's Kajun KitchenJun 2007 - Dec 2012 • 5 yrs 7 mos Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses Receive, record, and deposit daily income Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers Prepare and file payroll, payroll taxes, sales taxes and Income taxes Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software

Education

University of Phoenix

Bachelor's Degree, BusinessSep 2017 - May 2021

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
I am a junior at the University of Phoenix studying Business Management. I have a prior degree in Musical Theatre and love acting on stage and in front of the camera. My background is customer service in the hospitality industry.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Kassandra's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Kassandra Smith

Public Speaking
Leadership
Management
Hospitality
Available for hire fromNegotiable

Work History

E

General Manager

Extended Stay AmericaAug 2016 - Sep 2017 • 1 yr 2 mosPassenger Assist Agent 12/2018 Current United /airlines Newark, N.J. Responsible for pushing wheelchair passengers to and from their designated gate Work in the airport lobby assisting customers upon arrival and check-in at the airport (baggage handling, ticket verification etc.) Includes, but not limited to, assisting check-in, assistance to the departure gate, baggage claim area, and common areas of the airport Agents may also carry personal items of passengers Work in a fast paced environment with time constraints to meet arrival and departure goals Professional and positive image consistently displayed General Manager 08/2016 09/2017 Current Extended Stay Chesapeake VA Ensure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Make it Right, and Stop the Leaks) Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and employees Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA Manage labor standards and property level expenses to achieve maximum flow through to the bottom- line profit Monitor collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors Work with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, take reservations and compiling reports Identify and seek out potential business in local market. Maintain relationships with local companies and key people to increase the company's visibility within the local market Ensures that all guest related issues are resolved in a manner consistent with the company's goals/objectives Recruit qualified applicants. Train employees in accordance with company standards Communicate all policies and procedures to entire staff. Conduct regular meetings to provide various information including company communications, policy reviews, local property activities and goals Inspect and document repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance Uphold and Enforce ESH standards and policy compliance at the hotel level. Daily and Monthly Revenue and Audit Reports Hire staff and oversee general operating procedures for the Housekeeping, Laundry and Maintenance departments Assess and review the job performance of all employees and maintain personnel records, schedules, and vacation / sick leave General Manager
U

Passenger Assist Agent

United /airlinesDec 2018 - Aug 2020 • 1 yr 9 mos Responsible for pushing wheelchair passengers to and from their designated gate Work in the airport lobby assisting customers upon arrival and check-in at the airport (baggage handling, ticket verification etc.) Includes, but not limited to, assisting check-in, assistance to the departure gate, baggage claim area, and common areas of the airport Agents may also carry personal items of passengers Work in a fast paced environment with time constraints to meet arrival and departure goals Professional and positive image consistently displayed
B

General Manager

Best Western HotelMay 2013 - Jul 2016 • 3 yrs 3 mos Certified in BW University as General Manager Daily and Monthly Revenue and Audit Reports Hire staff and oversee general operating procedures for the rooms, Housekeeping and Maintenance Departments Receives, investigates, and acts upon complaints from guests and employees (Medallia Survey System) Assesses and reviews the job performance of all employees and maintain personnel records, schedules, and vacation/sick leave Creates and maintains a guest first priority throughout the Hotel Utilizes and follows through on guest comment programs. Responds quickly to deficiencies and takes corrective actions Responsible for recruiting Sales business for Hotel via promotions, cold calling and all Group activity Responsible for all Direct billing activity including A/R, A/P monthly Billing and Bank deposits Started as night auditor promoted to Sales Champion -then General Manager Responsible for collection of outstanding Direct Bill Receivables
A

Office Administrator

AH's Kajun KitchenJun 2007 - Dec 2012 • 5 yrs 7 mos Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses Receive, record, and deposit daily income Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers Prepare and file payroll, payroll taxes, sales taxes and Income taxes Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software

Education

University of Phoenix

Bachelor's Degree, BusinessSep 2017 - May 2021

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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