Khrish Handa

PowerBI

Research

Microsoft Excel

Sales

SQL

Management Consulting

Competitive Analysis

Supply Chain

Consulting

Strategy & Business Development

Email Marketing

Business Development

MailChimp

Available for hire fromNegotiable

Contracts

Innovative Analyzer passionate about Business Consulting

Hi! My name is Khrish Handa (He/Him/His), and I am a student at Queen's University - Smith School of Business, studying business. With this, my passions include diversity, innovation and learning! I have always showcased my passions of diversity, innovation and learning in all of my roles, competitions and experiences. It is something I strive to incorporate in my professional career. I aspire to pursue a career in global markets, consulting, community changing positions, as my passions well align with these industries. I

Projects

NPS Increase

I interned at Bell in their Customer Operations team, collaborating across functions to enhance the customer experience. My engagement with Bell's digital initiatives provided a platform for learning, data analysis, and adept communication of insights to diverse stakeholders. During the summer, I identified an -8-point trend in the Net Promoter Score (NPS) monthly. To address this, I built and presented a digital tool for call center agents to the senior vice president, resulting in an NPS increase of +1.2 points and an expected $200k annual cost savings.See More

Work History

Customer Operations Intern

BellMay 2023 - Aug 2023 • 4 mos• Collaborated with a team of 5 to create AI/ML model that accurately predicts potential customer issues and proactively delivers tailored solutions to customers, resulting in an expected 25% reduction in incoming calls to customer care agents • Conducted in-depth customer feedback analysis with SQL and leveraged insights to create digital tool for call center agents to reduce call time by 45 seconds, increase net promoter score by 1.2 points and create an expected $200K in annual savings

Pro-Bono Strategy Consultant

IBMSep 2022 - Dec 2022 • 4 mos• Led biweekly discovery workshops with sponsorship and program management teams using Agile methodology and MURAL to analyze and synthesize data to identify roadblocks and devise solutions to foster growth for non-profit organization • Optimized technology governance structure by streamlining electronic document management process, accelerating donation processing and verification by reducing the operational time by 150%, driving $10k in savings • Collaborated with key stakeholders to identify key performance indicators for environmental impact and integrated them into an accessible dashboard with PowerBI, enabling stakeholders to track progress toward sustainability goals

Value Advisory Analyst

SAPMay 2022 - Aug 2022 • 4 mos• Supported 20+ engagements spanning 10+ industries (primarily HR, procurement, and manufacturing), helping large customers across Canada digitally transform core processes; enabled $350M+ in cumulative savings for clients • Developed end-to-end value-business cases and benchmarking analysis with a cumulative deal value of $125M+; compiled research into PowerPoint presentations and presented recommendations to client’s senior leadership • Created a comprehensive financial forecasting tool in Excel to project ROI and benefits of human capital management software adoption, resulting in a 25% increase in team productivity and being replicated for other core software products

Marketing and Growth Intern

InnovFin ConsultingMay 2021 - Aug 2021 • 4 mos• Increased social media engagement by 3,000+ impressions (200%) using Hubspot & Hootsuite for content-focused marketing • Researched competitive landscape of blockchain, supply chain, finance, and market segments for 5 clients; developed a 20+ page white paper regarding raising capital and benchmarking strategy for leadership • Analyzed applications of emerging technologies in operations and finance industries, and created 30+ blog posts shared on company’s social media, website, and with clients, utilizing programs such as Mailchimp, and Canva

Education

Queen's University

Bachelor's Degree, BusinessSep 2020 - May 2024

National University of Singapore

Exchange, Business

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