Top Talent like Kristofina are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kristofina Shatumbu

Customer Success Manager
Namibia
Available for hire fromNegotiable
Contracts
Economics Graduate | Customer Service Specialist
With a strong foundation in economics, I hold a Bachelor of Economics (Honours) from the University of Namibia, completed in 2018. My academic journey began at Gabriel Taapopi SS, where I matriculated in 2013, followed by earning a Namibia Senior Secondary Certificate in Commerce. Professionally, I have been a Call Center Advisor at MTC Namibia since February 2022, where I excel in customer communication, relationship building, and troubleshooting. My role involves de-escalating customer issues, guiding them through product use, and collaborating with colleagues to enhance service quality. Prior to this, I served as an Assistant Accounting Clerk at Loset Investment CC from January 2019, where I was responsible for verifying financial statements, performing account reconciliations, and processing reimbursements. My diverse experience in customer service and accounting has equipped me with a versatile skill set, enabling me to effectively manage customer relations and financial tasks.

Work History

M

Call Center Advisor

MTC NamibiaServe as the main communication point for all assigned customers and provide accurate, satisfactory answers to their queries and concerns. Build strong customer relationships and retain current and new customers within the assigned cohort(s). De-escalate situations involving dissatisfied customers, offering patient assistance and support. Adhered company policies and scripts to consistently achieve SQA. Guide callers through troubleshooting, navigating the company site or using the products or services. Review customer or client accounts, providing updates and information about billing, warranties and other account items. Collaborate with other call center professionals to improve customer service.
L

Assistant Accounting Clerk

Loset Investment CCVerifying financial statement, ledger and accounts. Performing reconciliation of accounts. Submitting tender documents. Processing reimbursement forms.

Education

U

University of Namibia

Bachelor of Economics (Honours)2014 - 2018
G

Gabriel Taapopi SS

Matriculated2013
G

Gabriel Taapopi S.S

Namibia Senior Secondary Certificate, Commerce2012 - 2013
U

University of Namibia

Bachelor of Economics, Economics2014 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Economics Graduate | Customer Service Specialist
With a strong foundation in economics, I hold a Bachelor of Economics (Honours) from the University of Namibia, completed in 2018. My academic journey began at Gabriel Taapopi SS, where I matriculated in 2013, followed by earning a Namibia Senior Secondary Certificate in Commerce. Professionally, I have been a Call Center Advisor at MTC Namibia since February 2022, where I excel in customer communication, relationship building, and troubleshooting. My role involves de-escalating customer issues, guiding them through product use, and collaborating with colleagues to enhance service quality. Prior to this, I served as an Assistant Accounting Clerk at Loset Investment CC from January 2019, where I was responsible for verifying financial statements, performing account reconciliations, and processing reimbursements. My diverse experience in customer service and accounting has equipped me with a versatile skill set, enabling me to effectively manage customer relations and financial tasks.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Kristofina are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Kristofina Shatumbu

Customer Success Manager
Namibia
Available for hire fromNegotiable
Contracts

Work History

M

Call Center Advisor

MTC NamibiaServe as the main communication point for all assigned customers and provide accurate, satisfactory answers to their queries and concerns. Build strong customer relationships and retain current and new customers within the assigned cohort(s). De-escalate situations involving dissatisfied customers, offering patient assistance and support. Adhered company policies and scripts to consistently achieve SQA. Guide callers through troubleshooting, navigating the company site or using the products or services. Review customer or client accounts, providing updates and information about billing, warranties and other account items. Collaborate with other call center professionals to improve customer service.
L

Assistant Accounting Clerk

Loset Investment CCVerifying financial statement, ledger and accounts. Performing reconciliation of accounts. Submitting tender documents. Processing reimbursement forms.

Education

U

University of Namibia

Bachelor of Economics (Honours)2014 - 2018
G

Gabriel Taapopi SS

Matriculated2013
G

Gabriel Taapopi S.S

Namibia Senior Secondary Certificate, Commerce2012 - 2013
U

University of Namibia

Bachelor of Economics, Economics2014 - 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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