KULLAH N ANDERSON

Operations Manager • HKI, Uusimaa, FI

Zendesk

Microsoft Office

Slack

JIRA

Communication

Leadership

Team Management

Process Improvement

Project Management

Strategic Planning

Strategy & Business Development

Start-ups

Available for hire fromNegotiable

Full-Time Roles

Contracts

Customer-first management professional with a passion for learning, improvement, growth, and data.

Kullah Anderson is a seasoned leader and management professional, currently serving as Head of Operations at MaaS Global, makers of Whim, a multi-modal transportation app. He's held a variety of positions throughout his career, including Director of Corporate Strategy at Nokia Corporation. Mr. Anderson has experience in company transformation programs, quality improvement, and customer care. He holds an International MBA (with honors) from the Helsinki School of Economics and a B.A. (summa cum laude) from Concordia College, MN.

Projects

Customer promise

Project to create a holistic concept, develop it, and deploy it that addressed the B2C customer lifecycle and how the largest geographic region at a large player in the mobile industry could coordinate and leverage activities across the B2C customer lifecycle. This was early work in the area of the B2C customer journey - before it was the "customer journey." A key tenet was understanding how different parts of the organization must contribute at different B2C customer lifecycle phases. No one function or area was left to chance. It was important that this be coordinated and that each party not act in a silo.See More

Warranty Cost Review

Developed an assessment facilitated by a small task force across regions in a large player in the mobile industry. The assessment then pointed to or indicated areas for development and possible action. The team then reviewed the results with the regional care teams, respectively, and then agreed on actions that were incorporated into existing action plans. Also, an effort was made to identify potential globally impacting actions that would then be addressed by the Global Care team.See More

Market roll-out approach

Developed and deployed a bespoke market-rollout approach for a Mobility as a Service aggregator. It highlighted key facets of early go-to-market and pre-go-to-market. The approach served as a key input to the overall approach that the company eventually adopted for market expansion and in-market development projects.See More

Enterprise Customer Promise

Project to create a holistic concept, develop it, and deploy it that addressed the B2B customer lifecycle and how a business unit at a large player in the mobile industry could coordinate and leverage activities across the B2B customer lifecycle. This was extended work in the area of the B2B customer journey - before it was the "customer journey." A key tenet was understanding how different parts of the organization must contribute at different B2B customer lifecycle phases. No one function or area was left to chance. It was important that this be coordinated and that each party not act in a silo.See More

Work History

Head of Operations

MaaS GlobalMay 2017 - Present • 7 yrs 6 mosLead and drive customer care operations and other operations-related activities for MaaS Global, the leader in the best consumer experience in the Mobility as a Service (aggregation) space. Operational Readiness champion. Office management lead. Head of Data team (2020-2021).

Customer Care Champion

JollaApr 2013 - May 2017 • 4 yrs 2 mosEstablished and lead the break-fix (repair) and support solutions for consumers and trade customers.

Product Manager

Tinnoff OySep 2011 - Jul 2012 • 11 mosProduct manager responsibilities working closely with the lead designer and the CEO.

BD Manager - Sr. BD Manager - Director

Nokia CorpMar 1998 - Sep 2010 • 12 yrs 7 mosRoles with progressively wider responsibility starting with the NOR Team (Nokia Operations Review), then Global Customer Care, then Corporate Quality, and finally Strategy.

Education

Aalto University

International MBA, Business Administration

Concordia College, Moorhead, MN (USA)

B.A., Business Administration, Computer Science, German

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