Top Talent like Larry are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Larry B

Customer Success Manager • Operations Manager • Community Manager • Dalton, GA, US
Client Communication
Client Management
Management
Available for hire fromNegotiable
Contracts
IT and Technology Support Specialist
I have over 26 years in IT/Technology Support, working across various systems and software applications. My experience spans call centers, small and large office environments, and corporate settings. I specialize in hardware, software, networking, project management, supervision, procurement, and customer service. Additionally, I have expertise in smart home technology, home theater setups, surveillance cameras, VoIP, virtual assistance, remote management, documentation, and technical writing. I am eager to leverage my extensive knowledge and skills to contribute to your organization. Expert in Support: Passionate about identifying processes and solving complex technical challenges collaboratively with clients. Effective Communicator and Trainer: Skilled in training and troubleshooting, making complex information accessible to diverse audiences. Proficient Technical Writer and Editor: Known for producing precise and clear instructional content and video tutorials.

Projects

Nationwide Kiosk Setup (Samsung / Walmart)

I was contacted by a large client whom I had done work for in the past on another very large statewide project in Florida. They really enjoyed working with me and asked me if I could be a Project Manager on a Nationwide project and supply technicians to help them out with setting up Samsung kiosks at Walmart stores. I was delighted to help. The project lasted about 6 months and I was responsible for recruiting service techs, procurement, logistics, dispatch, payroll, project management, client communications and store communications for my sites that I was assigned. I had about 50 sites to manage nationwide throughout various different states in some very remote areas. This was very successful until the project came to a close when all the sites were complete. It was a fun project and I really enjoyed working with my client and their clients, Walmart and Samsung.See More

Statewide Project - Bank Upgrades (SunTrust Bank)

I was contacted by one of my large clients whom I have done work with off and on for nearly 20 years. They have really enjoyed working with me and they reached out to me and asked me if I could be a Project Lead in a statewide project where they were upgrading SunTrust bank branches all over the state of Florida. They contacted me with a list of sites and I got to choose the sites for which I wanted to work on. They supplied the techs for my team and I was responsible for training them with the documentation provided by my clients per SunTrust policies. My job as Project Lead was to handle the logistics (receipt of all equipment into a secure storage unit), dispatching my team to the appropriate site, ensuring my team operated smoothly and assisted with any issues, managed communication between my team and my client and their client, SunTrust. I was also responsible to ensure that all old equipment made it back to the storage unit and that new and old equipment was not mixed up. I had the best team that anyone could ask for, we became one of the quickest teams throughout the state and we were knocking out branches one right after another. My team was responsible for the branches in the Greater Tampa area from Spring Hill, FL down into Fort Myers, FL area. My client called me up one day and said that their Palm Beach team quit and they asked if we could go to the other coast of Florida and assist with doing the entire Palm Beach coast from Cocoa Beach to Boca Raton, FL. We stayed there for a week or two and knocked out all of those branches too. This project lasted 6 months and was very successful and my client and their clients were very pleased with our work.See More

Work History

F

Professional Freelancer

FreelanceTechnology & Business Solutions Freelancing Performing contract services both onsite and via remote services.
C

Fiber Optic Splicer

Conexon, LLCJul 2021 - Sep 2021 • 3 mosFiber Optic Splicer / Lineman
S

Technical Support Engineer (1099)

SyncroMSPMar 2021 - May 2021 • 3 mosSyncroMSP L2/L3 Tech Support Assisting customers with troubleshooting the SAAS software and submitting bug tickets to dev team.
O

IT Help Desk Manager (1099)

Omni Interactions, Inc.Apr 2020 - Jun 2020 • 3 mosHired as Help Desk Manager to start the Help Desk Team at Omni Interactions, Inc. I was hired April 2020 to start the Help Desk. I worked a week doing it on my own, before given the opportunity to hire. I successfully recruited and hired 11 people to join my team within 30 days, trained the team members and successfully got them on-boarded to assist me with supporting the company's IT / support needs with client projects.
S

Entrepreneur

Skyfox Global Solutions, LLCJan 2018 - Dec 2019 • 2 yrsI owned Skyfox Global Solutions, LLC. As CEO and COO, I managed and ran all aspects of the company, such as, but not limited to; sales, billing, customer care, technical support and also performed remote and onsite service calls.
A

Agreement Admin+

AppleMar 2019 - Jun 2019 • 4 mosI served as a T1 Agreement Admin Advisor who was responsible for administration of AppleCare agreements.
A

AppleCare Senior Advisor Mac+ (T2)

AppleFeb 2016 - Jun 2019 • 3 yrs 5 mosMy primary responsibility is handling escalated calls for advanced technical support or requests for a manager in both the Mac and iOS queues.
A

AppleCare Senior Advisor iOS (T2)

AppleJul 2014 - Jun 2019 • 5 yrsMy primary responsibility is handling escalated calls for advanced technical support requests for a manager in the iOS queue.
A

AppleCare iOS Advisor (T1)

AppleJul 2012 - Jul 2014 • 2 yrs 1 moI primarily was responsible for handling Apple ID issues, iTunes issues and iOS device issues with basic to intermediate troubleshooting and support.
A

Entrepreneur

Axim Technology SolutionsJan 1998 - Jan 2018 • 20 yrs 1 moI owned Axim Technology Solutions, for over 18 years. As CEO and COO, I managed and ran all aspects of the company.

Education

DeVry University

Bachelors Degree, Computer Information Science2011 - 2015
C

CompTIA

A+, Information Technology
C

CompTIA

Server+, Information Technology
C

CompTIA

Network+, Information Technology

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
IT and Technology Support Specialist
I have over 26 years in IT/Technology Support, working across various systems and software applications. My experience spans call centers, small and large office environments, and corporate settings. I specialize in hardware, software, networking, project management, supervision, procurement, and customer service. Additionally, I have expertise in smart home technology, home theater setups, surveillance cameras, VoIP, virtual assistance, remote management, documentation, and technical writing. I am eager to leverage my extensive knowledge and skills to contribute to your organization. Expert in Support: Passionate about identifying processes and solving complex technical challenges collaboratively with clients. Effective Communicator and Trainer: Skilled in training and troubleshooting, making complex information accessible to diverse audiences. Proficient Technical Writer and Editor: Known for producing precise and clear instructional content and video tutorials.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Larry are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Larry B

Customer Success Manager • Operations Manager • Community Manager • Dalton, GA, US
Client Communication
Client Management
Management
Available for hire fromNegotiable
Contracts

Projects

Nationwide Kiosk Setup (Samsung / Walmart)

I was contacted by a large client whom I had done work for in the past on another very large statewide project in Florida. They really enjoyed working with me and asked me if I could be a Project Manager on a Nationwide project and supply technicians to help them out with setting up Samsung kiosks at Walmart stores. I was delighted to help. The project lasted about 6 months and I was responsible for recruiting service techs, procurement, logistics, dispatch, payroll, project management, client communications and store communications for my sites that I was assigned. I had about 50 sites to manage nationwide throughout various different states in some very remote areas. This was very successful until the project came to a close when all the sites were complete. It was a fun project and I really enjoyed working with my client and their clients, Walmart and Samsung.

Statewide Project - Bank Upgrades (SunTrust Bank)

I was contacted by one of my large clients whom I have done work with off and on for nearly 20 years. They have really enjoyed working with me and they reached out to me and asked me if I could be a Project Lead in a statewide project where they were upgrading SunTrust bank branches all over the state of Florida. They contacted me with a list of sites and I got to choose the sites for which I wanted to work on. They supplied the techs for my team and I was responsible for training them with the documentation provided by my clients per SunTrust policies. My job as Project Lead was to handle the logistics (receipt of all equipment into a secure storage unit), dispatching my team to the appropriate site, ensuring my team operated smoothly and assisted with any issues, managed communication between my team and my client and their client, SunTrust. I was also responsible to ensure that all old equipment made it back to the storage unit and that new and old equipment was not mixed up. I had the best team that anyone could ask for, we became one of the quickest teams throughout the state and we were knocking out branches one right after another. My team was responsible for the branches in the Greater Tampa area from Spring Hill, FL down into Fort Myers, FL area. My client called me up one day and said that their Palm Beach team quit and they asked if we could go to the other coast of Florida and assist with doing the entire Palm Beach coast from Cocoa Beach to Boca Raton, FL. We stayed there for a week or two and knocked out all of those branches too. This project lasted 6 months and was very successful and my client and their clients were very pleased with our work.

Work History

F

Professional Freelancer

FreelanceTechnology & Business Solutions Freelancing Performing contract services both onsite and via remote services.
C

Fiber Optic Splicer

Conexon, LLCJul 2021 - Sep 2021 • 3 mosFiber Optic Splicer / Lineman
S

Technical Support Engineer (1099)

SyncroMSPMar 2021 - May 2021 • 3 mosSyncroMSP L2/L3 Tech Support Assisting customers with troubleshooting the SAAS software and submitting bug tickets to dev team.
O

IT Help Desk Manager (1099)

Omni Interactions, Inc.Apr 2020 - Jun 2020 • 3 mosHired as Help Desk Manager to start the Help Desk Team at Omni Interactions, Inc. I was hired April 2020 to start the Help Desk. I worked a week doing it on my own, before given the opportunity to hire. I successfully recruited and hired 11 people to join my team within 30 days, trained the team members and successfully got them on-boarded to assist me with supporting the company's IT / support needs with client projects.
S

Entrepreneur

Skyfox Global Solutions, LLCJan 2018 - Dec 2019 • 2 yrsI owned Skyfox Global Solutions, LLC. As CEO and COO, I managed and ran all aspects of the company, such as, but not limited to; sales, billing, customer care, technical support and also performed remote and onsite service calls.
A

Agreement Admin+

AppleMar 2019 - Jun 2019 • 4 mosI served as a T1 Agreement Admin Advisor who was responsible for administration of AppleCare agreements.
A

AppleCare Senior Advisor Mac+ (T2)

AppleFeb 2016 - Jun 2019 • 3 yrs 5 mosMy primary responsibility is handling escalated calls for advanced technical support or requests for a manager in both the Mac and iOS queues.
A

AppleCare Senior Advisor iOS (T2)

AppleJul 2014 - Jun 2019 • 5 yrsMy primary responsibility is handling escalated calls for advanced technical support requests for a manager in the iOS queue.
A

AppleCare iOS Advisor (T1)

AppleJul 2012 - Jul 2014 • 2 yrs 1 moI primarily was responsible for handling Apple ID issues, iTunes issues and iOS device issues with basic to intermediate troubleshooting and support.
A

Entrepreneur

Axim Technology SolutionsJan 1998 - Jan 2018 • 20 yrs 1 moI owned Axim Technology Solutions, for over 18 years. As CEO and COO, I managed and ran all aspects of the company.

Education

DeVry University

Bachelors Degree, Computer Information Science2011 - 2015
C

CompTIA

A+, Information Technology
C

CompTIA

Server+, Information Technology
C

CompTIA

Network+, Information Technology

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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