Top Talent like Lateefah are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Recently Active

Lateefah Yunis

Customer Success Manager • Operations Manager • Project Manager • Nashville, TN, US
Cultural Competency
Communication
Creative Thinking
Email Support
Intercultural Communication
Customer Experience
Interpersonal Communication
Collaboration
Customer Service
Cross-functional collaboration
Process Improvement
Available for hire fromNegotiable
Contracts
Senior User Support Specialist at TikTok
With a robust background in user support and quality assurance, I currently serve as a Senior User Support Specialist at TikTok, where I excel in analyzing user feedback to identify and escalate in-app bugs. My role involves facilitating communication between Product, QA, and Engineering teams, developing SOPs, and leading training sessions. Previously, I was a Bugs & Feedback Labeling Associate at TikTok, maintaining a high-quality assurance score while managing a substantial daily case load. My experience also includes serving as a Covid-19 Contact Tracer for the New York State Department of Health, where I educated individuals on health protocols. At CoreSource, now Trustmark Health Benefits, I led grievance and appeals processes, achieving a perfect Medicare audit score, and managed customer service inquiries. My career is marked by a commitment to enhancing operational efficiency and ensuring user satisfaction.

Work History

T

Senior User Support Specialist - Bugs and Feedback Analyst

TikTokAnalyzed user feedback to identify in-app bugs, escalated issues to relevant departments, and facilitated communication between Product, QA, and Engineering teams. Developed and updated SOPs and quick reference guides, compiled weekly reports, served as the main point of contact for cross-functional partners, led training sessions, enhanced monitoring processes, created communication macros, maintained a quality assurance score exceeding 100%, and collaborated with the Global DEI team.
T

Bugs & Feedback Labeling Associate

TikTokJul 2021 - Apr 2022 • 10 mosAnalyzed user feedback through the in-app support system, provided first-level troubleshooting assistance, reviewed user feedback for accurate routing, and maintained a quality assurance score exceeding 90% while managing a daily case load.
N

Covid-19 Contact Tracer

New York State Department of HealthJan 2021 - Jul 2021 • 7 mosConducted outreach efforts to educate individuals on isolation and quarantine protocols, partnered with county health departments to assess community care needs, and ensured adherence to state quarantine regulations and CDC guidelines.
C

Grievance and Appeals Lead

CoreSource, now Trustmark Health BenefitsJan 2018 - Jan 2020 • 2 yrs 1 moDeveloped and implemented a system for reviewing and resolving appeals and complaints, collaborated with leadership for Medicare compliance, prepared annual reports, conducted audits, created training materials, and achieved a Medicare audit score of 100%.
C

Eligibility/Claims Customer Service Representative

CoreSource, now Trustmark Health BenefitsJan 2015 - Jan 2018 • 3 yrs 1 moResponded to inquiries regarding eligibility, benefits, and claims, collaborated with various departments, assisted in training new representatives, and managed over 100 client calls per day.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Senior User Support Specialist at TikTok
With a robust background in user support and quality assurance, I currently serve as a Senior User Support Specialist at TikTok, where I excel in analyzing user feedback to identify and escalate in-app bugs. My role involves facilitating communication between Product, QA, and Engineering teams, developing SOPs, and leading training sessions. Previously, I was a Bugs & Feedback Labeling Associate at TikTok, maintaining a high-quality assurance score while managing a substantial daily case load. My experience also includes serving as a Covid-19 Contact Tracer for the New York State Department of Health, where I educated individuals on health protocols. At CoreSource, now Trustmark Health Benefits, I led grievance and appeals processes, achieving a perfect Medicare audit score, and managed customer service inquiries. My career is marked by a commitment to enhancing operational efficiency and ensuring user satisfaction.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Lateefah are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Lateefah Yunis

Customer Success Manager • Operations Manager • Project Manager • Nashville, TN, US
Cultural Competency
Communication
Creative Thinking
Email Support
Intercultural Communication
Customer Experience
Interpersonal Communication
Collaboration
Customer Service
Cross-functional collaboration
Process Improvement
Available for hire fromNegotiable
Contracts

Work History

T

Senior User Support Specialist - Bugs and Feedback Analyst

TikTokAnalyzed user feedback to identify in-app bugs, escalated issues to relevant departments, and facilitated communication between Product, QA, and Engineering teams. Developed and updated SOPs and quick reference guides, compiled weekly reports, served as the main point of contact for cross-functional partners, led training sessions, enhanced monitoring processes, created communication macros, maintained a quality assurance score exceeding 100%, and collaborated with the Global DEI team.
T

Bugs & Feedback Labeling Associate

TikTokJul 2021 - Apr 2022 • 10 mosAnalyzed user feedback through the in-app support system, provided first-level troubleshooting assistance, reviewed user feedback for accurate routing, and maintained a quality assurance score exceeding 90% while managing a daily case load.
N

Covid-19 Contact Tracer

New York State Department of HealthJan 2021 - Jul 2021 • 7 mosConducted outreach efforts to educate individuals on isolation and quarantine protocols, partnered with county health departments to assess community care needs, and ensured adherence to state quarantine regulations and CDC guidelines.
C

Grievance and Appeals Lead

CoreSource, now Trustmark Health BenefitsJan 2018 - Jan 2020 • 2 yrs 1 moDeveloped and implemented a system for reviewing and resolving appeals and complaints, collaborated with leadership for Medicare compliance, prepared annual reports, conducted audits, created training materials, and achieved a Medicare audit score of 100%.
C

Eligibility/Claims Customer Service Representative

CoreSource, now Trustmark Health BenefitsJan 2015 - Jan 2018 • 3 yrs 1 moResponded to inquiries regarding eligibility, benefits, and claims, collaborated with various departments, assisted in training new representatives, and managed over 100 client calls per day.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.