Top Talent like Laura are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Laura Yashar
Project Manager
Senior Program Manager | 10+ Years B2B SaaS Program & Product/Engineering Operations
Senior Program Manager and product/engineering operations leader with 10+ years leading complex B2B SaaS programs. Experienced designing scalable operating systems, governance frameworks, and executive reporting structures to improve roadmap delivery, alignment, and execution velocity across distributed teams. Proven track record of end-to-end program lifecycle leadership (definition through launch), GTM and compliance-aware execution, and building automations and AI-enabled tools that drive measurable business outcomes.
Work History
G
Senior Program Manager, Product & Engineering Operations
Gladly.aiJun 2025 - Feb 2026 • 9 mos● Served as Gladly’s first Program Manager, establishing the company’s program management function and designing a product and engineering operating system tracking 50+ AI and platform initiatives across 100+ stakeholders to create execution visibility across Product, Engineering, and GTM teams ● Designed an execution visibility framework enabling Product, Engineering, and GTM teams to track feature launches, bug fixes, and roadmap delivery improving cross-team coordination and prioritization ● Built and beta-launched VendorBot, an AI-powered vendor and contract management platform governing 100+ vendor contracts and reducing evaluation time by over 95% through automation and LLM tooling ● Established executive reporting systems tracking program delivery, roadmap execution, operational KPIs, and platform health enabling leadership prioritization and early identification of delivery risks ● Launched a weekly executive delivery digest consolidating program updates, roadmap status, and cross-team dependencies enabling faster prioritization and response to delivery risks ● Drove 95% adoption across 80 engineers and PMs within 60 days through structured onboarding, enablement, and operational accountability frameworksP
Senior Product Manager
PolicygeniusJul 2024 - Jun 2025 • 1 yr● Delivered GTM onboarding features enabling insurance carrier integrations while ensuring regulatory compliance across partner ecosystems ● Coordinated roadmap execution and release planning with a six-person distributed Engineering team by implementing sprint cadences and automated workflows improving delivery velocity and stakeholder transparency ● Partnered with Product, Engineering, Legal, and Sales leadership to prioritize integrations based on technical feasibility, compliance requirements, and revenue impactP
Associate Director of Project Management Organization (PMO)
PolicygeniusJun 2022 - Jul 2024 • 2 yrs 2 mos● Founded and scaled the company’s first enterprise PMO establishing governance frameworks and delivery oversight for 40–50 strategic cross-functional initiatives across Product, Engineering, and GTM teams ● Built and mentored a team of four program managers accelerating initiative startup timelines from two months to two weeks and increasing organizational execution capacity ● Led enterprise rollout of OpenAir across 40+ distributed teams integrating Jira, Mavenlink, and NetSuite to resolve invoicing and timesheet inconsistencies and improve operational reporting accuracyP
Senior Program Manager, Operational Efficiency
PolicygeniusNov 2020 - Jun 2022 • 1 yr 8 mos● Built cross-functional Operations Automations as a net-new company function launching 50+ automations for 300+ employees via Iterable and Zapier that eliminated thousands of manual hours and scaled operations by 2x ● Led 50-state Licensing & Compliance transformation governing 5,000 professional licenses, building scalable guardrails and automated validation workflows that eliminated violations and reduced processing time by 50%P
Manager, Customer Success Operations
PolicygeniusFeb 2019 - Nov 2020 • 1 yr 10 mos● Managed a team of 18 customer success associates establishing scalable performance management frameworks and operational processes improving team productivity ● Built onboarding and enablement programs for customer-facing teams partnering with HR to launch interactive training tutorials reducing new hire ramp time from 90 to 30 daysC
Program Manager, Telemedicine
Call9 MedicalMar 2018 - Jan 2019 • 11 mos● Scaled palliative care telemedicine operations increasing visit volume by 300% through workflow redesign and operational process improvementsM
Program Manager, Community Health
Montefiore Hospital, School Health ProgramNov 2015 - Mar 2018 • 2 yrs 5 mos● Scaled palliative care telemedicine operations increasing visit volume by 300% through workflow redesign and operational process improvementsM
Community Health Organizer
Montefiore Hospital, School Health ProgramJan 2010 - Jun 2012 • 2 yrs 6 mos● Hired and managed a team of 16 customer-facing community organizers, built playbooks and scaled workflowsP
Health Program Associate
Pro MujerJun 2013 - Aug 2015 • 2 yrs 3 mos● Systematized and streamlined clinical and operational workflows in four microfinance centers in PeruEducation
C
Columbia University
Master in Public Health, Health Policy and Management, Health Policy and Management (Master in Public Health)2012 - 2014U
University of Maryland, College Park
Bachelor of Arts, Public Health, Public Health2005 - 2008How Pangea Works
Effortlessly discover top talent
We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Senior Program Manager | 10+ Years B2B SaaS Program & Product/Engineering Operations
Senior Program Manager and product/engineering operations leader with 10+ years leading complex B2B SaaS programs. Experienced designing scalable operating systems, governance frameworks, and executive reporting structures to improve roadmap delivery, alignment, and execution velocity across distributed teams. Proven track record of end-to-end program lifecycle leadership (definition through launch), GTM and compliance-aware execution, and building automations and AI-enabled tools that drive measurable business outcomes.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top Talent like Laura are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Laura Yashar
Project Manager
Work History
G
Senior Program Manager, Product & Engineering Operations
Gladly.aiJun 2025 - Feb 2026 • 9 mos● Served as Gladly’s first Program Manager, establishing the company’s program management function and designing a product and engineering operating system tracking 50+ AI and platform initiatives across 100+ stakeholders to create execution visibility across Product, Engineering, and GTM teams ● Designed an execution visibility framework enabling Product, Engineering, and GTM teams to track feature launches, bug fixes, and roadmap delivery improving cross-team coordination and prioritization ● Built and beta-launched VendorBot, an AI-powered vendor and contract management platform governing 100+ vendor contracts and reducing evaluation time by over 95% through automation and LLM tooling ● Established executive reporting systems tracking program delivery, roadmap execution, operational KPIs, and platform health enabling leadership prioritization and early identification of delivery risks ● Launched a weekly executive delivery digest consolidating program updates, roadmap status, and cross-team dependencies enabling faster prioritization and response to delivery risks ● Drove 95% adoption across 80 engineers and PMs within 60 days through structured onboarding, enablement, and operational accountability frameworksP
Senior Product Manager
PolicygeniusJul 2024 - Jun 2025 • 1 yr● Delivered GTM onboarding features enabling insurance carrier integrations while ensuring regulatory compliance across partner ecosystems ● Coordinated roadmap execution and release planning with a six-person distributed Engineering team by implementing sprint cadences and automated workflows improving delivery velocity and stakeholder transparency ● Partnered with Product, Engineering, Legal, and Sales leadership to prioritize integrations based on technical feasibility, compliance requirements, and revenue impactP
Associate Director of Project Management Organization (PMO)
PolicygeniusJun 2022 - Jul 2024 • 2 yrs 2 mos● Founded and scaled the company’s first enterprise PMO establishing governance frameworks and delivery oversight for 40–50 strategic cross-functional initiatives across Product, Engineering, and GTM teams ● Built and mentored a team of four program managers accelerating initiative startup timelines from two months to two weeks and increasing organizational execution capacity ● Led enterprise rollout of OpenAir across 40+ distributed teams integrating Jira, Mavenlink, and NetSuite to resolve invoicing and timesheet inconsistencies and improve operational reporting accuracyP
Senior Program Manager, Operational Efficiency
PolicygeniusNov 2020 - Jun 2022 • 1 yr 8 mos● Built cross-functional Operations Automations as a net-new company function launching 50+ automations for 300+ employees via Iterable and Zapier that eliminated thousands of manual hours and scaled operations by 2x ● Led 50-state Licensing & Compliance transformation governing 5,000 professional licenses, building scalable guardrails and automated validation workflows that eliminated violations and reduced processing time by 50%P
Manager, Customer Success Operations
PolicygeniusFeb 2019 - Nov 2020 • 1 yr 10 mos● Managed a team of 18 customer success associates establishing scalable performance management frameworks and operational processes improving team productivity ● Built onboarding and enablement programs for customer-facing teams partnering with HR to launch interactive training tutorials reducing new hire ramp time from 90 to 30 daysC
Program Manager, Telemedicine
Call9 MedicalMar 2018 - Jan 2019 • 11 mos● Scaled palliative care telemedicine operations increasing visit volume by 300% through workflow redesign and operational process improvementsM
Program Manager, Community Health
Montefiore Hospital, School Health ProgramNov 2015 - Mar 2018 • 2 yrs 5 mos● Scaled palliative care telemedicine operations increasing visit volume by 300% through workflow redesign and operational process improvementsM
Community Health Organizer
Montefiore Hospital, School Health ProgramJan 2010 - Jun 2012 • 2 yrs 6 mos● Hired and managed a team of 16 customer-facing community organizers, built playbooks and scaled workflowsP
Health Program Associate
Pro MujerJun 2013 - Aug 2015 • 2 yrs 3 mos● Systematized and streamlined clinical and operational workflows in four microfinance centers in PeruEducation
C
Columbia University
Master in Public Health, Health Policy and Management, Health Policy and Management (Master in Public Health)2012 - 2014U
University of Maryland, College Park
Bachelor of Arts, Public Health, Public Health2005 - 2008How Pangea Works
Effortlessly discover top talent
We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Pangea empowers fractional work across the world for marketing and design roles.