Top Talent like Leah are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Leah Long

Operations Manager
Business Intelligence Analyst
AI & Machine Learning Engineer
Slidell, LA, US
Slack
Canva
Microsoft Excel
Google Sheets
Event Coordination
Scheduling
Event Planning
Time Management
Organization
Podcasting
Virtual Assistant
Quickbooks
Operations Management
Podcast Editing
Email Marketing
Emails
Writing
MailChimp
Available for hire fromNegotiable
Contracts
Full-Time Roles
Online Business Manager and Master AI Prompter for Operations and Work
As an Online Business Manager specializing in operations management, workflow optimization, administrative support, and AI enhanced productivity, I help business owners streamline systems, reduce overwhelm, and improve the daily function of their companies. With more than ten years of experience in operations administration, team coordination, project support, and executive assistance, I bring the structure, clarity, and consistency that growing businesses need. I combine strong OBM leadership with advanced AI prompting to deliver faster, more accurate, and more efficient workflows that support long term growth and day to day stability. I built a strong reputation in the corporate world for delivering high quality work and excellent communication, and I bring that same standard to every client I support. My background includes a master’s degree in management, deep experience with operational systems, and a genuine can do attitude. I believe in creating a calm, organized, and well supported environment for business owners who want to focus on revenue, impact, and leadership. Your satisfaction is always my priority, and I am committed to building long term relationships where you feel supported and confident in your operations. A major advantage I offer is my expertise as a Master AI Prompter. I use advanced prompting strategies to streamline repetitive tasks, strengthen communication, improve documentation, and increase productivity across administrative, marketing, and operational workflows. This allows me to produce clean, consistent work at a faster pace and help you reclaim hours each week. My clients benefit from smoother systems, clearer processes, and support that keeps their business moving forward without delays or frustration. My expertise includes: • Operations management and organizational structure • Administrative support and executive assistance • Calendar and email management • Online research and data organization • HR and payroll administration • General bookkeeping • CRM management including Salesforce and Connectwise • Social media content planning and content organization • Travel coordination and event planning • Airbnb booking and customer management • SOP creation and process documentation • AI powered workflow optimization and prompt development • AI assisted system improvements for marketing, communication, and administration I support business owners, founders, entrepreneurs, and service providers who need reliable, high level operational support combined with modern efficiency tools. If you want someone who understands systems, people, communication, and the power of AI enhanced workflows, you will feel supported and understood here. If you are ready to simplify your operations, strengthen your systems, and finally have consistent support that helps your business run smoothly, I would love to connect. Send me a message and let’s talk about your goals and how I can support you with clarity, efficiency, and partnership.

Projects

Leadership for Training and Referral Growth Programs

Served as a hands-on Fractional COO for a niche organization, leading operations, program execution, and infrastructure development to support referral growth initiatives and scalable training delivery for home care and hospice agencies. Took ownership of day-to-day operations across multiple programs, including referral training, coaching cohorts, and digital products, ensuring alignment between marketing, sales, and client delivery. Built and optimized operational systems to support the training framework, creating structured workflows that improved consistency in program delivery and increased engagement across participating agencies. Implemented centralized systems using Go High Level to track referral pipelines, client progress, and internal project management. Developed dashboards and reporting structures to provide visibility into performance, engagement, and program outcomes. Oversaw revenue operations by supporting lead tracking, follow-up processes, and conversion workflows tied to training programs and service offerings. Ensured all prospective and active clients were consistently nurtured through the pipeline. Directed execution of marketing and content strategies aligned with referral growth, including: • Content planning and scheduling across email and social channels • Webinar and training coordination, including chat management, engagement tracking, and follow-up • Development of program materials, resources, and client communications Managed cross-functional coordination between teams, ensuring all initiatives moved forward efficiently and aligned with overall business goals. Owned key operational functions, including: • Program onboarding and client experience workflows • Scheduling and coordination of coaching sessions and trainings • Creation and management of agreements • Ongoing process improvement to enhance scalability and delivery consistency Acted as a strategic partner by removing operational bottlenecks and driving execution.See More

Work History

A

Virtual Administrative Assistant

Allona SnipesI provided operational support across event planning and coaching program delivery, ensuring all processes were organized, timely, and executed with a high level of professionalism. For event operations, I managed vendor coordination by sourcing and comparing quotes, building and maintaining event budgets, and tracking expenses to ensure alignment with financial targets. I coordinated closely with committee members, providing clear and friendly follow-up on assigned tasks to maintain accountability and progress. I also managed meeting logistics, including sending reminders, documenting discussions, and distributing detailed meeting minutes. Systems such as Notion and Salesforce were used to track tasks, communications, and stakeholder updates, ensuring visibility across all moving parts. For coaching program support, I owned the administrative workflow from onboarding through session delivery. This included creating program agreements, managing document execution through AdobeSign, and maintaining accurate client records. I scheduled one-on-one coaching sessions, prepared and distributed agendas, and ensured participants received timely reminders and communications. I also supported client relationship tracking and engagement management within Salesforce, while using Notion to organize program materials, workflows, and internal documentation.
H

Office and Operations Manager

HCSFreelancerJun 2024 - Feb 2026 • 1 yr 9 mosOperational Management and Execution • Directed daily business operations to maintain workflow efficiency and reduce bottlenecks • Prioritized executive communications and managed time sensitive initiatives • Oversaw project management dashboards to ensure deadlines and deliverables were consistently met • Led weekly team check ins and maintained accountability tracking • Conducted quarterly operational audits and implemented system optimizations Go High Level CRM Strategy and Automation Management • Managed Go High Level CRM including pipeline setup, opportunity tracking, and lead lifecycle management • Built and optimized sales pipelines to improve conversion visibility • Implemented automations including workflows, triggers, follow up sequences, and task assignments • Monitored campaign performance, attribution tracking, and funnel analytics • Maintained CRM data integrity through structured cleanup protocols • Coordinated chatbot responses, automated messaging, and lead routing within GHL • Attended ongoing platform training and implemented updates to improve efficiency and reporting Sales and Marketing Performance Oversight • Monitored funnel performance, campaign metrics, and pipeline progression • Reviewed conversion rates and identified areas for process refinement • Prepared weekly sales and marketing performance updates for leadership Client Experience and Communication Management • Oversaw onboarding and offboarding processes within GHL to ensure seamless client transitions • Managed lead follow-up systems and appointment scheduling workflows • Ensured client communications were timely, professional, and aligned with brand standards • Collected and reviewed testimonials and client feedback for retention insights Financial Reporting and Revenue Tracking • Reconciled income and reviewed invoices and vendor payments • Pulled Stripe revenue reports and prepared monthly summaries for accounting • Generated financial dashboards and leader Hrs as needed
C

Operations and Donor Administrator

Center for the HeartContract EmployeeApr 2024 - Jun 2025 • 1 yr 3 mos• Managed budgeting, financial reporting, and compliance processes • Maintained donor records in Bloomerang and executed outreach campaigns • Conducted research on prospective donors to support fundraising strategies • Oversaw daily operations and supervised staff to improve workflows, including SOPs • Created email marketing content to enhance engagement
Y

Virtual Assistant

Yoga Where You are PlantedFreelancerMay 2024 - Jul 2024 • 3 mosI provided operational and administrative support across multiple client projects, ensuring organization, consistency, and timely execution in fast-paced environments. I managed end-to-end coordination of content creation and publishing, including developing social media posts, scheduling across platforms, and monitoring engagement to maintain active and responsive brand presence. I ensured all content aligned with brand standards and was delivered on schedule. I oversaw email and calendar management across projects, maintaining organized inboxes, prioritizing communications, and ensuring timely follow-ups. I coordinated scheduling through integrated systems, including Google Calendar, Acuity, Zoom, and iCal, streamlining appointment setting and reducing scheduling conflicts. I supported website and marketing operations by beta testing updates, implementing email campaigns and automations within platforms such as Squarespace, and assisting with optimization of customer communication flows. On the operational side, I tracked client needs, monitored project progress, and maintained accurate records of hours and deliverables. I also handled invoicing and follow-up to ensure financial processes remained consistent and on time. For e-commerce operations, I monitored order-related communications, supported timely shipment coordination, and tracked inventory levels within Shopify, proactively flagging low stock and potential delays. Additionally, I contributed to workflow design and process improvement by identifying inefficiencies and implementing more streamlined systems using project management tools such as ClickUp and Asana. This improved visibility across projects and ensured tasks were completed without requiring constant oversight. Throughout all projects, I maintained a high level of organization, clear communication, and adaptability, successfully managing multiple priorities while delivering consistent, high-quality support.
S

Virtual Assistant

Smith SolutionsMay 2024 - Feb 2026 • 1 yr 10 mosManaged client communication through email, ensuring timely, clear, and organized correspondence. Coordinated scheduling of meetings and maintained calendar alignment across stakeholders. Led hiring processes, including sourcing, interviewing candidates, and managing end-to-end onboarding to ensure a smooth transition into roles. Supported business operations through research, application submissions, and administrative coordination. Utilized QuickBooks for basic accounting functions, including tracking financial data and supporting reporting needs. Contributed to sales and marketing efforts by assisting with outreach, organization, and execution of related initiatives.

Education

U

University of Illinois Ubrana-Champaign

Masters of Science , Sports, Recreation, & Tourism Management

Similar Pangeans

Jessica L.

Marketing Ops & AI Integration Specialist | Prompt Engineering | Building scalable systems that amplify human potential and fuse tech with strategy to drive clarity, creativity, and future-ready execution.
Creative & Brand Strategy • Operations Management • Project Management • 5 years of exp. • Paris, IDF, FR

Christina Sarmiento

Administrative Expert | Rising HR Professional | Marketing Enthusiast | Impact Oriented
Content Marketing • Operations Management • People & Culture • 7 years of exp. • Highland, NY, US

Yonela Mabi

Operations | Communications | Virtual Executive Assistant | Streamlining Efficiency with a Creative Edge
Email Marketing • PR and Comms • Operations Management • 3 years of exp. • Johannesburg, GP, ZA

Sandra Uche

Operations Generalist| Project Coordination and Management
Project Management • 3 years of exp. • New York, NY, US

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Online Business Manager and Master AI Prompter for Operations and Work
As an Online Business Manager specializing in operations management, workflow optimization, administrative support, and AI enhanced productivity, I help business owners streamline systems, reduce overwhelm, and improve the daily function of their companies. With more than ten years of experience in operations administration, team coordination, project support, and executive assistance, I bring the structure, clarity, and consistency that growing businesses need. I combine strong OBM leadership with advanced AI prompting to deliver faster, more accurate, and more efficient workflows that support long term growth and day to day stability. I built a strong reputation in the corporate world for delivering high quality work and excellent communication, and I bring that same standard to every client I support. My background includes a master’s degree in management, deep experience with operational systems, and a genuine can do attitude. I believe in creating a calm, organized, and well supported environment for business owners who want to focus on revenue, impact, and leadership. Your satisfaction is always my priority, and I am committed to building long term relationships where you feel supported and confident in your operations. A major advantage I offer is my expertise as a Master AI Prompter. I use advanced prompting strategies to streamline repetitive tasks, strengthen communication, improve documentation, and increase productivity across administrative, marketing, and operational workflows. This allows me to produce clean, consistent work at a faster pace and help you reclaim hours each week. My clients benefit from smoother systems, clearer processes, and support that keeps their business moving forward without delays or frustration. My expertise includes: • Operations management and organizational structure • Administrative support and executive assistance • Calendar and email management • Online research and data organization • HR and payroll administration • General bookkeeping • CRM management including Salesforce and Connectwise • Social media content planning and content organization • Travel coordination and event planning • Airbnb booking and customer management • SOP creation and process documentation • AI powered workflow optimization and prompt development • AI assisted system improvements for marketing, communication, and administration I support business owners, founders, entrepreneurs, and service providers who need reliable, high level operational support combined with modern efficiency tools. If you want someone who understands systems, people, communication, and the power of AI enhanced workflows, you will feel supported and understood here. If you are ready to simplify your operations, strengthen your systems, and finally have consistent support that helps your business run smoothly, I would love to connect. Send me a message and let’s talk about your goals and how I can support you with clarity, efficiency, and partnership.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Jessica L.

Marketing Ops & AI Integration Specialist | Prompt Engineering | Building scalable systems that amplify human potential and fuse tech with strategy to drive clarity, creativity, and future-ready execution.
Creative & Brand Strategy • Operations Management • Project Management • 5 years of exp. • Paris, IDF, FR

Christina Sarmiento

Administrative Expert | Rising HR Professional | Marketing Enthusiast | Impact Oriented
Content Marketing • Operations Management • People & Culture • 7 years of exp. • Highland, NY, US

Yonela Mabi

Operations | Communications | Virtual Executive Assistant | Streamlining Efficiency with a Creative Edge
Email Marketing • PR and Comms • Operations Management • 3 years of exp. • Johannesburg, GP, ZA

Sandra Uche

Operations Generalist| Project Coordination and Management
Project Management • 3 years of exp. • New York, NY, US

Top Talent like Leah are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Leah Long

Operations Manager
Business Intelligence Analyst
AI & Machine Learning Engineer
Slidell, LA, US
Slack
Canva
Microsoft Excel
Google Sheets
Event Coordination
Scheduling
Event Planning
Time Management
Organization
Podcasting
Virtual Assistant
Quickbooks
Operations Management
Podcast Editing
Email Marketing
Emails
Writing
MailChimp
Available for hire fromNegotiable
Contracts
Full-Time Roles

Projects

Leadership for Training and Referral Growth Programs

Served as a hands-on Fractional COO for a niche organization, leading operations, program execution, and infrastructure development to support referral growth initiatives and scalable training delivery for home care and hospice agencies. Took ownership of day-to-day operations across multiple programs, including referral training, coaching cohorts, and digital products, ensuring alignment between marketing, sales, and client delivery. Built and optimized operational systems to support the training framework, creating structured workflows that improved consistency in program delivery and increased engagement across participating agencies. Implemented centralized systems using Go High Level to track referral pipelines, client progress, and internal project management. Developed dashboards and reporting structures to provide visibility into performance, engagement, and program outcomes. Oversaw revenue operations by supporting lead tracking, follow-up processes, and conversion workflows tied to training programs and service offerings. Ensured all prospective and active clients were consistently nurtured through the pipeline. Directed execution of marketing and content strategies aligned with referral growth, including: • Content planning and scheduling across email and social channels • Webinar and training coordination, including chat management, engagement tracking, and follow-up • Development of program materials, resources, and client communications Managed cross-functional coordination between teams, ensuring all initiatives moved forward efficiently and aligned with overall business goals. Owned key operational functions, including: • Program onboarding and client experience workflows • Scheduling and coordination of coaching sessions and trainings • Creation and management of agreements • Ongoing process improvement to enhance scalability and delivery consistency Acted as a strategic partner by removing operational bottlenecks and driving execution.

Work History

A

Virtual Administrative Assistant

Allona SnipesI provided operational support across event planning and coaching program delivery, ensuring all processes were organized, timely, and executed with a high level of professionalism. For event operations, I managed vendor coordination by sourcing and comparing quotes, building and maintaining event budgets, and tracking expenses to ensure alignment with financial targets. I coordinated closely with committee members, providing clear and friendly follow-up on assigned tasks to maintain accountability and progress. I also managed meeting logistics, including sending reminders, documenting discussions, and distributing detailed meeting minutes. Systems such as Notion and Salesforce were used to track tasks, communications, and stakeholder updates, ensuring visibility across all moving parts. For coaching program support, I owned the administrative workflow from onboarding through session delivery. This included creating program agreements, managing document execution through AdobeSign, and maintaining accurate client records. I scheduled one-on-one coaching sessions, prepared and distributed agendas, and ensured participants received timely reminders and communications. I also supported client relationship tracking and engagement management within Salesforce, while using Notion to organize program materials, workflows, and internal documentation.
H

Office and Operations Manager

HCSFreelancerJun 2024 - Feb 2026 • 1 yr 9 mosOperational Management and Execution • Directed daily business operations to maintain workflow efficiency and reduce bottlenecks • Prioritized executive communications and managed time sensitive initiatives • Oversaw project management dashboards to ensure deadlines and deliverables were consistently met • Led weekly team check ins and maintained accountability tracking • Conducted quarterly operational audits and implemented system optimizations Go High Level CRM Strategy and Automation Management • Managed Go High Level CRM including pipeline setup, opportunity tracking, and lead lifecycle management • Built and optimized sales pipelines to improve conversion visibility • Implemented automations including workflows, triggers, follow up sequences, and task assignments • Monitored campaign performance, attribution tracking, and funnel analytics • Maintained CRM data integrity through structured cleanup protocols • Coordinated chatbot responses, automated messaging, and lead routing within GHL • Attended ongoing platform training and implemented updates to improve efficiency and reporting Sales and Marketing Performance Oversight • Monitored funnel performance, campaign metrics, and pipeline progression • Reviewed conversion rates and identified areas for process refinement • Prepared weekly sales and marketing performance updates for leadership Client Experience and Communication Management • Oversaw onboarding and offboarding processes within GHL to ensure seamless client transitions • Managed lead follow-up systems and appointment scheduling workflows • Ensured client communications were timely, professional, and aligned with brand standards • Collected and reviewed testimonials and client feedback for retention insights Financial Reporting and Revenue Tracking • Reconciled income and reviewed invoices and vendor payments • Pulled Stripe revenue reports and prepared monthly summaries for accounting • Generated financial dashboards and leader Hrs as needed
C

Operations and Donor Administrator

Center for the HeartContract EmployeeApr 2024 - Jun 2025 • 1 yr 3 mos• Managed budgeting, financial reporting, and compliance processes • Maintained donor records in Bloomerang and executed outreach campaigns • Conducted research on prospective donors to support fundraising strategies • Oversaw daily operations and supervised staff to improve workflows, including SOPs • Created email marketing content to enhance engagement
Y

Virtual Assistant

Yoga Where You are PlantedFreelancerMay 2024 - Jul 2024 • 3 mosI provided operational and administrative support across multiple client projects, ensuring organization, consistency, and timely execution in fast-paced environments. I managed end-to-end coordination of content creation and publishing, including developing social media posts, scheduling across platforms, and monitoring engagement to maintain active and responsive brand presence. I ensured all content aligned with brand standards and was delivered on schedule. I oversaw email and calendar management across projects, maintaining organized inboxes, prioritizing communications, and ensuring timely follow-ups. I coordinated scheduling through integrated systems, including Google Calendar, Acuity, Zoom, and iCal, streamlining appointment setting and reducing scheduling conflicts. I supported website and marketing operations by beta testing updates, implementing email campaigns and automations within platforms such as Squarespace, and assisting with optimization of customer communication flows. On the operational side, I tracked client needs, monitored project progress, and maintained accurate records of hours and deliverables. I also handled invoicing and follow-up to ensure financial processes remained consistent and on time. For e-commerce operations, I monitored order-related communications, supported timely shipment coordination, and tracked inventory levels within Shopify, proactively flagging low stock and potential delays. Additionally, I contributed to workflow design and process improvement by identifying inefficiencies and implementing more streamlined systems using project management tools such as ClickUp and Asana. This improved visibility across projects and ensured tasks were completed without requiring constant oversight. Throughout all projects, I maintained a high level of organization, clear communication, and adaptability, successfully managing multiple priorities while delivering consistent, high-quality support.
S

Virtual Assistant

Smith SolutionsMay 2024 - Feb 2026 • 1 yr 10 mosManaged client communication through email, ensuring timely, clear, and organized correspondence. Coordinated scheduling of meetings and maintained calendar alignment across stakeholders. Led hiring processes, including sourcing, interviewing candidates, and managing end-to-end onboarding to ensure a smooth transition into roles. Supported business operations through research, application submissions, and administrative coordination. Utilized QuickBooks for basic accounting functions, including tracking financial data and supporting reporting needs. Contributed to sales and marketing efforts by assisting with outreach, organization, and execution of related initiatives.

Education

U

University of Illinois Ubrana-Champaign

Masters of Science , Sports, Recreation, & Tourism Management

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.