Top Talent like Letiqua are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Recently Active

Letiqua Johnson, M.S.

Customer Success Manager • Quality Assurance Specialist • People & Culture • New Brunswick, NJ, US
Available for hire fromNegotiable
Contracts
Masters of Science in Psychology with a focus on Criminal Profiling and Behavior Analysis. Experienced in Cyber Forensic Investigations.
With over 20 years of administrative experience, I bring a strong work ethic, keen attention to detail, and refined problem-solving skills. I earned a Bachelor of Arts in Psychology with a concentration in Forensics and Mental Health, reflecting my passion for understanding human behavior. I now earned a Master of Science in Forensic Psychology to align with my aspirations in the field of criminal justice and behavioral analysis. Throughout my academic journey, I have earned multiple honors, including Honor Roll (7x), President's List (3x), and a nomination to The National Society of Leadership and Success. I am excited to apply my expertise, psychological knowledge, and education in a role that allows me to contribute meaningfully to the understanding of behavior and the broader criminal justice system. I am open to opportunities that align with my degree and passion for making a positive impact.

Work History

T

Physician Referral Coordinator

Teladoc HealthApr 2021 - May 2023 • 2 yrs 2 mosAs part of the Clinical Operations team, requested information from physicians, specialty and psychiatrist on behalf of members seeking medical and mental health. Researched and sought out the best candidate by paying attention to detail and sense of urgency based upon the members' needs. Researched and verified physician specialties. Provided each member via email the best options available for them confirming clinical diagnosis, geographic location and member preference. Performed all pertinent quality checks and investigations. Able to research and manage case requests independently and collaboratively. Effectively managed special projects and other duties as assigned.
H

Client Support Specialist (Help Desk)

HobsonsNov 2018 - Nov 2019 • 1 yr 1 moServed as the primary coordinator between Hobsons and client; responsible for case management and resolution, assigning case priority and redirecting to appropriate teams, internal/management reporting on case closure and satisfaction results, and system record maintenance. Identified common issues and assisted in creating dynamic standard operating procedures that were utilized by clients and internal teams. Updated SOPs and shared through Confluence (Atlassian Suite). Maintained and managed cases in JIRA, built dashboards and queries for priority case management which included management/team alerts for at-risk accounts and critical product issues.
S

Client Care Coordinator

South Carolina Veterinary Specialists & Emergency Care, LLCSep 2016 - Feb 2018 • 1 yr 6 mosManaged and coordinated client care, including scheduling and intake processing, management and communication of client appointments, referrals, and invoice, and maintenance/update of client records, prescriptions, appointed physicians, and overall status. Served as client liaison, communicating with accounts payable for unpaid bills, coordinating with medical providers to fulfill administrative/admission requirements and diagnostic services, and fulfilled auditory role to uphold compliance standards including PII protection as defined in HIPAA Privacy Act. Updated and maintained client information through the use of Practice Management Software VIA.

Education

S

Southern New Hampshire University

Bachelor of Arts - BA, Psychology2018 - 2022
S

Southern New Hampshire University

Master of Science - MS, Forensic Psychology2022 - 2024

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Masters of Science in Psychology with a focus on Criminal Profiling and Behavior Analysis. Experienced in Cyber Forensic Investigations.
With over 20 years of administrative experience, I bring a strong work ethic, keen attention to detail, and refined problem-solving skills. I earned a Bachelor of Arts in Psychology with a concentration in Forensics and Mental Health, reflecting my passion for understanding human behavior. I now earned a Master of Science in Forensic Psychology to align with my aspirations in the field of criminal justice and behavioral analysis. Throughout my academic journey, I have earned multiple honors, including Honor Roll (7x), President's List (3x), and a nomination to The National Society of Leadership and Success. I am excited to apply my expertise, psychological knowledge, and education in a role that allows me to contribute meaningfully to the understanding of behavior and the broader criminal justice system. I am open to opportunities that align with my degree and passion for making a positive impact.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Letiqua are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Letiqua Johnson, M.S.

Customer Success Manager • Quality Assurance Specialist • People & Culture • New Brunswick, NJ, US
Available for hire fromNegotiable
Contracts

Work History

T

Physician Referral Coordinator

Teladoc HealthApr 2021 - May 2023 • 2 yrs 2 mosAs part of the Clinical Operations team, requested information from physicians, specialty and psychiatrist on behalf of members seeking medical and mental health. Researched and sought out the best candidate by paying attention to detail and sense of urgency based upon the members' needs. Researched and verified physician specialties. Provided each member via email the best options available for them confirming clinical diagnosis, geographic location and member preference. Performed all pertinent quality checks and investigations. Able to research and manage case requests independently and collaboratively. Effectively managed special projects and other duties as assigned.
H

Client Support Specialist (Help Desk)

HobsonsNov 2018 - Nov 2019 • 1 yr 1 moServed as the primary coordinator between Hobsons and client; responsible for case management and resolution, assigning case priority and redirecting to appropriate teams, internal/management reporting on case closure and satisfaction results, and system record maintenance. Identified common issues and assisted in creating dynamic standard operating procedures that were utilized by clients and internal teams. Updated SOPs and shared through Confluence (Atlassian Suite). Maintained and managed cases in JIRA, built dashboards and queries for priority case management which included management/team alerts for at-risk accounts and critical product issues.
S

Client Care Coordinator

South Carolina Veterinary Specialists & Emergency Care, LLCSep 2016 - Feb 2018 • 1 yr 6 mosManaged and coordinated client care, including scheduling and intake processing, management and communication of client appointments, referrals, and invoice, and maintenance/update of client records, prescriptions, appointed physicians, and overall status. Served as client liaison, communicating with accounts payable for unpaid bills, coordinating with medical providers to fulfill administrative/admission requirements and diagnostic services, and fulfilled auditory role to uphold compliance standards including PII protection as defined in HIPAA Privacy Act. Updated and maintained client information through the use of Practice Management Software VIA.

Education

S

Southern New Hampshire University

Bachelor of Arts - BA, Psychology2018 - 2022
S

Southern New Hampshire University

Master of Science - MS, Forensic Psychology2022 - 2024

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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