Top Talent like Linette are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Linette Zavala

Operations Manager
Callao Region, PE
Report Production
Administration
Administrative Assistance
Testing
Customer Analytics
Data Processing
Canva
Administrative Support
Office Assistant
Spanish
Virtual Assistant
Data Scraping
Data Entry
Available for hire fromNegotiable
Full-Time Roles
Contracts
👩🏻‍💻Detail oriented virtual and data entry assistant with experience in administrative management.
I have more than 7 years of experience in administrative and commercial support, customer service, and data analysis and research. 🗣️ My native language is spanish. How can I help you? I can be your right hand in the moments you need me the most, through: 👷🏻‍♀️Project management 👩🏻‍🏫Administrative tasks management 🤳🏻Social media management (Instagram, LinkedIn, Facebook, X) 📆Google tools management: drive, calendar, meet, suite (sheet, docs) 👥Public relations assistance 💻Platform management: Websites and desktop applications 👭🏻Event and meeting planning 📑Preparation of presentations, reports, and newsletters Attention to detail to what is most valuable to you "The Customers": 🙋🏻‍♀️Excellent customer service and effective

Work History

C

Specialist in Preparation of Reports and Technical Reports

Commission for the Promotion of Peru for Exports and Tourism-PROMPERUNov 2020 - Dec 2023 • 3 yrs 2 mos-To elaborate sector reports: High Technology, Foreign Trade, Tourism, and Logistics through the analysis of variables such as GDP, country risk, employment, international rankings, productivity, and competitive advantages. -Contact stakeholders such as regional governments, and foreign investors to promote foreign investment to Peru. -Design surveys for the elaboration of the investor's profile as well as the measurement of the level of satisfaction of the investors. -Develop presentations to position Peru as an attractive investment destination.

Activity Monitoring Analyst

Commission for the Promotion of Peru for Exports and Tourism-PROMPERUAug 2019 - Mar 2020 • 8 mos-Develop strategies for cultural, touristic, gastronomic, and foreign trade content in the Peruvian pavilion at the Dubai International Fair. -Manage the fulfillment of the activities of the commercial and content area. -Coordinate with stakeholders such as the Embassy of Dubai in Peru, representatives of ministries, municipal mayors, and business associations.
P

Spectator Services Leader

Pan American Games Lima 2019Jul 2019 - Aug 2019 • 2 mos-Supervise the work of a team of more than 100 volunteers such as queue management, entrance to the venue, information center, and customer service, and to ensure 100% visitor satisfaction. -Manage the customer service operational plan and be the point of contact for the public to maximize their experience from entry to exit at the sports center. -Plan the flow of attention of volunteers and execute customer service contingency plans. The Pan American Games lasted two months in the city of Lima.
F

Operations Manager

FUNUNA BRANDSJun 2019 - Jun 2020 • 1 yr 1 mo-To implement the processes and the functions manual of the company dedicated to the commercialization of products in the food industry. -To formulate strategies for the commercialization of the products for potential clients such as restaurants, and catering, among others. -Supervise the sales team and logistics team of the company, in order to increase sales, and position ourselves in the food industry.
M

Research and Economic Research Information Analyst

Ministry of Foreign Trade and Tourism-MINCETURMar 2017 - May 2019 • 2 yrs 3 mos-Develop reports such as: "Tourist Satisfaction Level", and "Economic Impact of Domestic Tourism", among others, for the preparation of press releases and statistical information for the institution's web page. -Obtain and tabulate data for the preparation of reports on International and Domestic Air Connectivity and flight Occupancy, which are published on the institution's web page and for decision making such as commercial agreements with airlines, generation of new routes, identification of routes with higher demand, among others. -Manage and coordinate with stakeholders such as Regional Directorates, airports, terminals, and unions, among others in order to execute surveys. -Supervise the contracting of services for field studies such as Tourist Satisfaction Level and Economic Impact.
N

Customer Service Manager

NIZA America Movil DistributorOct 2016 - Mar 2017 • 6 mos-Manage and supervise a team of around 20 people in the sales, administrative, warehouse, cashier, and after-sales service areas to ensure the correct flow of customer service to the end customer in telecommunications services. -To develop work schedules for the different operational areas, review and monitor the progress of sales in the commercial area, as well as train the sales force and after-sales service in new commercial and customer service platforms. -Resolving difficult situations with some customers, especially in billing issues, software and hardware problems in mobile devices, plan changes, and equipment renewals, among others, as well as validating special cases of some customers.

Customer Service Advisor

Pacifico InsuranceMar 2015 - Feb 2016 • 1 yr-Provide advice on life insurance and future financial protection to potential clients. -Perform after-sales service of the insurance market, such as modifications in the monthly payment of the insurance, forms of payment, and beneficiaries, among others.
A

Customer Service Advisor

America Movil-CLAROJan 2011 - Mar 2012 • 1 yr 3 mos-Perform plan migrations, review of account statements, change of numbers, retentions, equipment income to technical service, resolution of problems in mobile lines, and internet connection problems, among others. -Make sales of new mobile lines, equipment renewals, special renewals, cross-sales, sales of home services, among others.
P

Foreign Passenger Service and Travel Agency Advisor

PERU RAILOct 2009 - Dec 2010 • 1 yr 3 mos-Manage and advise on travel itineraries to foreign tourists regarding Machupicchu, through the use of the various train services and travel agencies in English and Spanish. -Handle reservations of foreign direct passengers and agencies. -Perform daily cash closing through the remittance of cash in local and foreign currency, card payments, and credit and debit notes among others.

Education

U

Universidad Catolica Santa Maria Arequipa

Bachelor's degree, Commercial Engineering, BusinessMar 2012 - Dec 2018
C

Centro de Formacion en Turismo-CENFOTUR

Bachelor's degree, Hotel Management, Business and tourism Aug 2006 - Dec 2009

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
👩🏻‍💻Detail oriented virtual and data entry assistant with experience in administrative management.
I have more than 7 years of experience in administrative and commercial support, customer service, and data analysis and research. 🗣️ My native language is spanish. How can I help you? I can be your right hand in the moments you need me the most, through: 👷🏻‍♀️Project management 👩🏻‍🏫Administrative tasks management 🤳🏻Social media management (Instagram, LinkedIn, Facebook, X) 📆Google tools management: drive, calendar, meet, suite (sheet, docs) 👥Public relations assistance 💻Platform management: Websites and desktop applications 👭🏻Event and meeting planning 📑Preparation of presentations, reports, and newsletters Attention to detail to what is most valuable to you "The Customers": 🙋🏻‍♀️Excellent customer service and effective

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Linette are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Linette Zavala

Operations Manager
Callao Region, PE
Report Production
Administration
Administrative Assistance
Testing
Customer Analytics
Data Processing
Canva
Administrative Support
Office Assistant
Spanish
Virtual Assistant
Data Scraping
Data Entry
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

C

Specialist in Preparation of Reports and Technical Reports

Commission for the Promotion of Peru for Exports and Tourism-PROMPERUNov 2020 - Dec 2023 • 3 yrs 2 mos-To elaborate sector reports: High Technology, Foreign Trade, Tourism, and Logistics through the analysis of variables such as GDP, country risk, employment, international rankings, productivity, and competitive advantages. -Contact stakeholders such as regional governments, and foreign investors to promote foreign investment to Peru. -Design surveys for the elaboration of the investor's profile as well as the measurement of the level of satisfaction of the investors. -Develop presentations to position Peru as an attractive investment destination.

Activity Monitoring Analyst

Commission for the Promotion of Peru for Exports and Tourism-PROMPERUAug 2019 - Mar 2020 • 8 mos-Develop strategies for cultural, touristic, gastronomic, and foreign trade content in the Peruvian pavilion at the Dubai International Fair. -Manage the fulfillment of the activities of the commercial and content area. -Coordinate with stakeholders such as the Embassy of Dubai in Peru, representatives of ministries, municipal mayors, and business associations.
P

Spectator Services Leader

Pan American Games Lima 2019Jul 2019 - Aug 2019 • 2 mos-Supervise the work of a team of more than 100 volunteers such as queue management, entrance to the venue, information center, and customer service, and to ensure 100% visitor satisfaction. -Manage the customer service operational plan and be the point of contact for the public to maximize their experience from entry to exit at the sports center. -Plan the flow of attention of volunteers and execute customer service contingency plans. The Pan American Games lasted two months in the city of Lima.
F

Operations Manager

FUNUNA BRANDSJun 2019 - Jun 2020 • 1 yr 1 mo-To implement the processes and the functions manual of the company dedicated to the commercialization of products in the food industry. -To formulate strategies for the commercialization of the products for potential clients such as restaurants, and catering, among others. -Supervise the sales team and logistics team of the company, in order to increase sales, and position ourselves in the food industry.
M

Research and Economic Research Information Analyst

Ministry of Foreign Trade and Tourism-MINCETURMar 2017 - May 2019 • 2 yrs 3 mos-Develop reports such as: "Tourist Satisfaction Level", and "Economic Impact of Domestic Tourism", among others, for the preparation of press releases and statistical information for the institution's web page. -Obtain and tabulate data for the preparation of reports on International and Domestic Air Connectivity and flight Occupancy, which are published on the institution's web page and for decision making such as commercial agreements with airlines, generation of new routes, identification of routes with higher demand, among others. -Manage and coordinate with stakeholders such as Regional Directorates, airports, terminals, and unions, among others in order to execute surveys. -Supervise the contracting of services for field studies such as Tourist Satisfaction Level and Economic Impact.
N

Customer Service Manager

NIZA America Movil DistributorOct 2016 - Mar 2017 • 6 mos-Manage and supervise a team of around 20 people in the sales, administrative, warehouse, cashier, and after-sales service areas to ensure the correct flow of customer service to the end customer in telecommunications services. -To develop work schedules for the different operational areas, review and monitor the progress of sales in the commercial area, as well as train the sales force and after-sales service in new commercial and customer service platforms. -Resolving difficult situations with some customers, especially in billing issues, software and hardware problems in mobile devices, plan changes, and equipment renewals, among others, as well as validating special cases of some customers.

Customer Service Advisor

Pacifico InsuranceMar 2015 - Feb 2016 • 1 yr-Provide advice on life insurance and future financial protection to potential clients. -Perform after-sales service of the insurance market, such as modifications in the monthly payment of the insurance, forms of payment, and beneficiaries, among others.
A

Customer Service Advisor

America Movil-CLAROJan 2011 - Mar 2012 • 1 yr 3 mos-Perform plan migrations, review of account statements, change of numbers, retentions, equipment income to technical service, resolution of problems in mobile lines, and internet connection problems, among others. -Make sales of new mobile lines, equipment renewals, special renewals, cross-sales, sales of home services, among others.
P

Foreign Passenger Service and Travel Agency Advisor

PERU RAILOct 2009 - Dec 2010 • 1 yr 3 mos-Manage and advise on travel itineraries to foreign tourists regarding Machupicchu, through the use of the various train services and travel agencies in English and Spanish. -Handle reservations of foreign direct passengers and agencies. -Perform daily cash closing through the remittance of cash in local and foreign currency, card payments, and credit and debit notes among others.

Education

U

Universidad Catolica Santa Maria Arequipa

Bachelor's degree, Commercial Engineering, BusinessMar 2012 - Dec 2018
C

Centro de Formacion en Turismo-CENFOTUR

Bachelor's degree, Hotel Management, Business and tourism Aug 2006 - Dec 2009

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.