Top Talent like Luan are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Luan Nguyen

Sales & Business Development Manager
Operations Manager
Project Manager
San Jose, CA, US
Analytics
Business Plans
Analytical Thinking
Microsoft Office
G-Suite
Google Drive
Google Sheets
Microsoft Excel
Available for hire fromNegotiable
Contracts
Senior Sales Manager | Business Development Expert
With a background in senior sales management and business development, I have a proven track record of driving revenue growth and exceeding sales quotas. My experience includes leading cross-functional teams, launching and scaling sales development programs, and spearheading partnerships for SMBs. I have successfully revamped sales and customer success OKRs, designed KPIs, and quality performance metrics to align with company goals and values. Additionally, I have hired, trained, and managed teams to foster relationships with clients and agents, while preserving high client satisfaction. My expertise also extends to developing daily workflows, creating presentation decks, and leading training and shadow sessions. With a consistent record of exceeding sales quotas and ranking #1 across the entire company, I am dedicated to driving success and achieving results.

Work History

C

Senior Manager, Business Development

CoHomeJan 2023 - Jan 2023 • 1 mo
N

Senior Sales Manager

NabrJan 2022 - Jan 2023 • 1 yr 1 mo
B

Senior Sales Manager

BetterSep 2021 - May 2022 • 9 mos- Led cross-functional collaboration with insights, capacity planning, and recruiting to successfully scale the West Coast region to 40 SDRs, 80 AEs, and 10 Sales Managers, exceeding sales quota by 35% for FY 2021 - Launched and scaled the first Sales Development team for Better Real Estate from 3 to 30, increasing the conversion rate from leads to appointments by 17%, contributing to a 29% increase in overall revenue - Spearheaded the partnerships program for SMBs, expanding internal tools, product offerings, and website portals, leading to an additional ~$24 million in annual revenue and a 40% increase in customer acquisition - Revamped Sales and Customer Success OKRs across the entire region, increasing overall scores in CSAT, NPS, and total referrals by 20%, resulting in ~$132 million in sales volume for 2021-22 - Designed team and individual Key Performance Indicators and quality performance metrics, aligned with company goals and values, resulting in a 15% increase in employee satisfaction and a 30% improvement in team productivity - Promoted NPS program, analyzed data trends, and performed root-cause analysis across all touchpoints, resulting in process improvements and redefined SLAs, leading to a 25% increase in customer satisfaction - Hired, trained, and managed a team of 10 - 12 direct reports to foster the relationship with over 3000+ clients and agents every month while preserving high client satisfaction - Successfully launched the Referral Program to serve as an additional stream of leads and revenue by collaborating cross-functionally with the Product, Marketing, Enablement, and Operations Intelligence from 0 to 1 - Served as a point of escalations for customer issues and resolved issues promptly that built trust with both customers and team members - Trained and onboarded new Sales Managers and created a managers playbook that included daily workflow, resources, decks, and rubrics to ensure an efficient ramp-up period Managed day-to-day operations, served as a coach and leader while developing skills of individual contributors to achieve their career goals - Acted as a liaison for the loan team and external agents by guiding them in the mortgage process, ensuring successful closings, and maintaining an average NPS of 9+ - Developed the daily workflow and created presentation decks, led training and shadow sessions - Worked cross-functionally with processors and closers to alleviate bottlenecks resulting in high customer & agent satisfaction - Effective communication with strategic follow-ups, conversation awareness & product knowledge helped close an average of 5 - 7 sales per day - Exceeded all sales quota and ranked #1 across the entire company for 6 months

Similar Pangeans

Kelly Lemieux

Customer Success & Account Management Specialist Who Ensures Revenue
Customer Success • 10 years of exp. • New Orleans, LA, US

Tommy Garry

Dynamic, data-driven, go-to-market operator with a knack for driving revenue and passion for developing meaningful relationships for positive change.
Sales & Business Development • Sales Operations • Customer Success • 8 years of exp. • New York, NY, US
M

Michael Kassatly

I leverage extensive experience in sales, BD, and digital media to drive revenue growth, optimize strategies, and build impactful relationships.
PR and Comms • Community Management • Sales & Business Development • 9 years of exp. • New York, NY, US

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
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How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Senior Sales Manager | Business Development Expert
With a background in senior sales management and business development, I have a proven track record of driving revenue growth and exceeding sales quotas. My experience includes leading cross-functional teams, launching and scaling sales development programs, and spearheading partnerships for SMBs. I have successfully revamped sales and customer success OKRs, designed KPIs, and quality performance metrics to align with company goals and values. Additionally, I have hired, trained, and managed teams to foster relationships with clients and agents, while preserving high client satisfaction. My expertise also extends to developing daily workflows, creating presentation decks, and leading training and shadow sessions. With a consistent record of exceeding sales quotas and ranking #1 across the entire company, I am dedicated to driving success and achieving results.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Kelly Lemieux

Customer Success & Account Management Specialist Who Ensures Revenue
Customer Success • 10 years of exp. • New Orleans, LA, US

Tommy Garry

Dynamic, data-driven, go-to-market operator with a knack for driving revenue and passion for developing meaningful relationships for positive change.
Sales & Business Development • Sales Operations • Customer Success • 8 years of exp. • New York, NY, US
M

Michael Kassatly

I leverage extensive experience in sales, BD, and digital media to drive revenue growth, optimize strategies, and build impactful relationships.
PR and Comms • Community Management • Sales & Business Development • 9 years of exp. • New York, NY, US

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Top Talent like Luan are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Luan Nguyen

Sales & Business Development Manager
Operations Manager
Project Manager
San Jose, CA, US
Analytics
Business Plans
Analytical Thinking
Microsoft Office
G-Suite
Google Drive
Google Sheets
Microsoft Excel
Available for hire fromNegotiable
Contracts

Work History

C

Senior Manager, Business Development

CoHomeJan 2023 - Jan 2023 • 1 mo
N

Senior Sales Manager

NabrJan 2022 - Jan 2023 • 1 yr 1 mo
B

Senior Sales Manager

BetterSep 2021 - May 2022 • 9 mos- Led cross-functional collaboration with insights, capacity planning, and recruiting to successfully scale the West Coast region to 40 SDRs, 80 AEs, and 10 Sales Managers, exceeding sales quota by 35% for FY 2021 - Launched and scaled the first Sales Development team for Better Real Estate from 3 to 30, increasing the conversion rate from leads to appointments by 17%, contributing to a 29% increase in overall revenue - Spearheaded the partnerships program for SMBs, expanding internal tools, product offerings, and website portals, leading to an additional ~$24 million in annual revenue and a 40% increase in customer acquisition - Revamped Sales and Customer Success OKRs across the entire region, increasing overall scores in CSAT, NPS, and total referrals by 20%, resulting in ~$132 million in sales volume for 2021-22 - Designed team and individual Key Performance Indicators and quality performance metrics, aligned with company goals and values, resulting in a 15% increase in employee satisfaction and a 30% improvement in team productivity - Promoted NPS program, analyzed data trends, and performed root-cause analysis across all touchpoints, resulting in process improvements and redefined SLAs, leading to a 25% increase in customer satisfaction - Hired, trained, and managed a team of 10 - 12 direct reports to foster the relationship with over 3000+ clients and agents every month while preserving high client satisfaction - Successfully launched the Referral Program to serve as an additional stream of leads and revenue by collaborating cross-functionally with the Product, Marketing, Enablement, and Operations Intelligence from 0 to 1 - Served as a point of escalations for customer issues and resolved issues promptly that built trust with both customers and team members - Trained and onboarded new Sales Managers and created a managers playbook that included daily workflow, resources, decks, and rubrics to ensure an efficient ramp-up period Managed day-to-day operations, served as a coach and leader while developing skills of individual contributors to achieve their career goals - Acted as a liaison for the loan team and external agents by guiding them in the mortgage process, ensuring successful closings, and maintaining an average NPS of 9+ - Developed the daily workflow and created presentation decks, led training and shadow sessions - Worked cross-functionally with processors and closers to alleviate bottlenecks resulting in high customer & agent satisfaction - Effective communication with strategic follow-ups, conversation awareness & product knowledge helped close an average of 5 - 7 sales per day - Exceeded all sales quota and ranked #1 across the entire company for 6 months

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.