Top Talent like Maria are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Recently Active

Maria Denisov

Customer Success Manager • Toronto, ON, CA
Journey Mapping
Business Operations
Onboarding
Available for hire fromNegotiable
Customer Success & Support Professional with Technical and Business Expertise
Experienced customer success and support professional with a background in business administration, technical support, and tax services. Skilled in client management, process improvement, and technical troubleshooting. Adept at working with SMB and mid-market clients across various industries, with a focus on enhancing customer satisfaction and operational efficiency.

Work History

Y

Customer Success Manager

YotpoManaging a portfolio of 70 SMB and Mid-market clients, leveraging data and performance metrics to optimize customer experience, conducting regular business reviews, collaborating with sales to develop strategies, presenting product changes, creating training sessions, and increasing product adoption.
C

Client Success Specialist

CaseWare InternationalJul 2021 - Apr 2023 • 1 yr 10 mosManaged a portfolio of 144 SMB and Mid-market clients, assisted in development and roll-out of new customer success programs, acted as the primary contact for customer issues, collaborated with cross-functional teams, created process documents, and conducted regular check-ins.
M

Customer Service Representative

MixtilesNov 2019 - Jul 2021 • 1 yr 9 mosHandled over 70 emails/chats daily, achieved high customer satisfaction ratings, maintained QA scores, created return labels, and managed customer inquiries.
B

ITS Help Desk Associate

Brock UniversityMay 2018 - Aug 2018 • 4 mosProvided technical support, created training guides, handled inbound calls, responded to tickets, implemented workarounds, and maintained user accounts.
L

Income Tax Preparer

Liberty Tax Services CanadaJan 2017 - Apr 2018 • 1 yr 4 mosPrepared income tax returns, managed tax office operations, reviewed financial records, and interviewed clients.
E

Tax Staff Accountant

Ernst & Young LLPJan 2016 - Apr 2016 • 4 mosExecuted administrative tasks, assisted with tax returns, managed audits, and generated reports.

Education

B

Brock University, St. Catharines, Ontario

Bachelor of Business Administration Program, Business Administration2014 - 2019

Similar Pangeans

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Susan Guya

Creative with passion for customer service.
Graphic Design • Customer Success • 7 years of exp. • Seattle, WA, US

cecilia garcia

Customer Success Manager - Driving Retention and Growth in B2B SaaS
Customer Success • 4 years of exp. • Ventura, CA, US

Aderinola Karunwi

Customer success leader with experience driving team collaboration, project management, and IT support to deliver exceptional customer outcomes.
Customer Success • Product Management • Operations Management • 15 years of exp. • Bowie, MD, US

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Customer Success & Support Professional with Technical and Business Expertise
Experienced customer success and support professional with a background in business administration, technical support, and tax services. Skilled in client management, process improvement, and technical troubleshooting. Adept at working with SMB and mid-market clients across various industries, with a focus on enhancing customer satisfaction and operational efficiency.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Susan Guya

Creative with passion for customer service.
Graphic Design • Customer Success • 7 years of exp. • Seattle, WA, US

cecilia garcia

Customer Success Manager - Driving Retention and Growth in B2B SaaS
Customer Success • 4 years of exp. • Ventura, CA, US

Aderinola Karunwi

Customer success leader with experience driving team collaboration, project management, and IT support to deliver exceptional customer outcomes.
Customer Success • Product Management • Operations Management • 15 years of exp. • Bowie, MD, US

Top Talent like Maria are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Maria Denisov

Customer Success Manager • Toronto, ON, CA
Journey Mapping
Business Operations
Onboarding
Available for hire fromNegotiable

Work History

Y

Customer Success Manager

YotpoManaging a portfolio of 70 SMB and Mid-market clients, leveraging data and performance metrics to optimize customer experience, conducting regular business reviews, collaborating with sales to develop strategies, presenting product changes, creating training sessions, and increasing product adoption.
C

Client Success Specialist

CaseWare InternationalJul 2021 - Apr 2023 • 1 yr 10 mosManaged a portfolio of 144 SMB and Mid-market clients, assisted in development and roll-out of new customer success programs, acted as the primary contact for customer issues, collaborated with cross-functional teams, created process documents, and conducted regular check-ins.
M

Customer Service Representative

MixtilesNov 2019 - Jul 2021 • 1 yr 9 mosHandled over 70 emails/chats daily, achieved high customer satisfaction ratings, maintained QA scores, created return labels, and managed customer inquiries.
B

ITS Help Desk Associate

Brock UniversityMay 2018 - Aug 2018 • 4 mosProvided technical support, created training guides, handled inbound calls, responded to tickets, implemented workarounds, and maintained user accounts.
L

Income Tax Preparer

Liberty Tax Services CanadaJan 2017 - Apr 2018 • 1 yr 4 mosPrepared income tax returns, managed tax office operations, reviewed financial records, and interviewed clients.
E

Tax Staff Accountant

Ernst & Young LLPJan 2016 - Apr 2016 • 4 mosExecuted administrative tasks, assisted with tax returns, managed audits, and generated reports.

Education

B

Brock University, St. Catharines, Ontario

Bachelor of Business Administration Program, Business Administration2014 - 2019

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.