Mary-Ann Trieu

UX Designer • UI Designer • Product Designer • Toronto, ON, CA • Open to relocation

Collaboration

After Effects

Invision

Wireframing

Prototyping

Adobe Creative Suite

User Research

User Interface Design

UI/UX Design

Available for hire fromNegotiable

Contracts

Product Designer passionate about humanizing digital experiences.

I'm a designer with 5+ years of experience and I'm proficient in executing the full UX design life cycle—from preliminary research through to journey mapping, persona development, prototyping, and usability testing. I have worked in both startup environments and large enterprise environments so I have experience with collaborating in smaller, agile teams, and larger teams with many cross-functional stakeholders. I'm able to lead, work collaboratively, and work independently.

Work History

Product Designer

Minnect- Strategically designed and implemented various high-impact features for the native iOS and Android app, contributing to a platform growth of 50% new users and 200% growth in experts. - This work fueled revenue growth by driving 11x growth in GMV and increasing transaction volume by 66x within the past year. - Overhauled company website, achieving a 50% reduction in bounce rate within a week. - Drove the design of a new leagues and leaderboard feature that resulted in a significant increase in Monthly Recurring Revenue (MRR) by providing competitive and goal-oriented elements that engaged users and incentivized activity on the app. - UX/UI improvements and user-driven design strategies helped boost the App Store rating from 3.7 to 4.7, and Google Play Store rating from 3.5 to 4.9 within a year.

UX Product Designer

FreelanceProvided design services to clients including user experience and user interface design, wireframing, designing and testing interactive prototypes, creating user flows, journey mapping, and visual design.

UX Designer

GartnerJun 2021 - Sep 2022 • 1 yr 4 mos- Designed and shipped a profile page that was used by 50K+ users and later collaborated with another designer to evolve the design for additional personas and use cases and this went live to 1 million+ montly active visitors users. - Revamped the design for the content tagging system to improve the user experience and engagement. This resulted in reduced friction for users, increased usability, and improved engagement. - Collaborated with Product, Research, Copywriter, Engineering, and Design to design, test, and successfully deploy multiple platform enhancements, ensuring a seamless experience across native iOS and Android apps as well as responsive web platforms. - Designed, tested, and shipped multiple platform and feature enhancements, as well as new product offerings. These efforts helped to improve the overall user experience and drive platform growth.

User Experience and Interface Designer

SymcorSep 2019 - Aug 2020 • 1 yr- Designed, tested, and prototyped 5 B2B software solutions to combat fraud in the domains of cheque, auto and health insurance, tax, and more, using process flows, wireframes, prototypes, and high-fidelity mockups to communicate complex design solutions. - Partnered with user research to run 7 cross-functional workshops, fostering collaboration among stakeholders. - Co-created an innovation framework to support new product development, covering the entire spectrum from discovery to testing. - Additionally, spearheaded the design and launch of an intranet to facilitate this process.

Design Lead

Sheridan Interaction Design AssociationSep 2020 - Apr 2021 • 8 mosLed a team of 3 to create marketing collateral for various events around program mentorship. Worked collaboratively on the rebrand of Sheridan IXDA mentorship in a team of 6.

Design Intern

RC DesignJun 2019 - Jul 2019 • 2 mosWorked closely with Design team to create and edit marketing material for various clients using Photoshop, Illustrator, and InDesign. Assisted in design of 2 responsive websites through creating sketches, wireframes, information architecture, and high-fidelity mockups (using AODA standards). Pitched and ran a workshop on using Adobe Xd to speed up workflow.

Education

Sheridan College

Bachelor's Degree, Interaction DesignSep 2019 - May 2023

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