Mary Smith

Customer Relationship Management

Customer Experience

Written Communication

Writing

Editing

Sales Copy

Copy Editing

Communication

Sales

Sales Management

Customer Service

Email Support

Available for hire fromNegotiable

Freelance Writer and Editor, Experienced People Leader

Hello! I am a highly skilled professional with experience in sales and customer service. I am able to effectively analyze and implement customer service and sales strategies to ensure success. I also have experience with editing and proofreading of anything from website and social media copy to articles and creative writing drafts. I am confident in my ability to bring value to your project and make a positive impact on your team.

Projects

Building Strong Minds

This project aims to explore the appropriate age to introduce children to meditation and mindfulness practices and how to effectively teach these practices to children. The project will discuss research that suggests children as young as 4-5 years old have a developed understanding of their own thoughts and emotions, making them receptive to learning meditation and mindfulness techniques. The project will also mention that some experts argue that children as young as 3 years old can benefit from these practices. The project will provide tips on how to introduce children to meditation, including modeling the behavior for children, incorporating mindfulness activities into daily routines, and using guided meditations designed for children. The project will also stress the importance of being patient and flexible in teaching children meditation, as every child is different and may respond differently to different approaches. The overall goal of the project is to educate and inform parents and caregivers on the benefits of introducing children to meditation and mindfulness and to provide them with the tools and knowledge to do so effectively.See More

Work History

General Manager

Verizon WirelessJul 2011 - Feb 2021 • 9 yrs 8 mosAs a General Manager of a retail location, I was responsible for leading, coaching and developing a team of sales representatives and managers. My primary focus was to ensure that our guests had an exceptional experience, leading to high levels of customer satisfaction and loyalty. I was also responsible for implementing a guest experience initiative throughout the district, which included the development of a process to ensure customer satisfaction in 9 stores. Key skills that I possess include: Team development and leadership Guest experience management Process development and implementation Strong communication skills Interpersonal skills Problem-solving and decision-making Strong organizational and time management skills Strong leadership skills, ability to motivate and lead a team Strong attention to detail and ability to multitask Strong analytical skills and ability to identify trends and opportunities for improvement.

Virtual Assistant

WolfGameSummerAs a Virtual Assistant, I am responsible for communicating with clients via email and phone to answer questions and direct inquiries. I respond to company emails in a timely and professional manner, and manage and maintain the executive's calendar, scheduling appointments and meetings as needed. I also perform other administrative tasks as assigned by the executive. I possess strong verbal and written communication skills, as well as strong organizational and time management skills. I am experienced with calendar management and email management software and have a proven ability to handle confidential information with discretion. My attention to detail and ability to multitask are exceptional, and I am able to work independently and take initiative. I am also proficient in the use of Microsoft Office Suite and Google Suite. This role is virtual, and I have reliable internet and computer access.

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