Mary Vu

UX Designer • Quality Assurance Specialist • Product Manager • Dallas, TX, US • Open to relocation

Photoshop

Adobe Creative Cloud

Python

Java

Amazon Web Services

Google Cloud Platform

Node.js

React

Tableau

SQL

Available for hire fromNegotiable

Full-Time Roles

Contracts

Passionate about visual storytelling as well as crafting solutions that elevate human experiences.

Portfolio: https://vumary.myportfolio.com/ 👋 Hi I'm Mary(she/her/hers), currently at Amazon Web Services as a Cloud Support Engineer I (L4) specializing in troubleshooting and optimizing AWS Cloud Analytics services. 📍 What's currently happening? • Mary is a hard working, creative, and logical individual that takes her surroundings to allow any sort of engagement and excitement in her day to day life. 🤹 What skills are being utilized? • She continues to learn new tools everyday that match up to her expertise, as well as keeping an open eye for new experiences to learn from. She is consistently improving her skills and knowledge base to stay at the forefront of cloud technology innovations.

Projects

U.S. Civil Aviation Context 2023

Data scraped all U.S. Flights in 2023 to create a Tableau dashboard

NOLA Airbnb Analysis

Data scraped all Airbnb information within New Orleans and created a Tableau dashboard

Generate Recommendations With Your Spotify Playlist

Data Analysis and Data Science project on recreating Spotify's algorithm to get recommendations.

Work History

Cloud Support Engineer I

Amazon Web ServicesFull-time EmployeeJul 2023 - Present • 1 yr 4 mos• Collaborated with the Data Flow Analytics team on cloud infrastructure and network architecture plans, showcasing strong communication skills and supporting business objectives. • Gained hands-on experience with cloud services such as VPC, EC2 Linux, ETL, IP, TCP, Kubernetes, and S3. • Identified customer pain points and provided feedback to optimize product offerings, demonstrating effective communication skills and enhancing production support capabilities. • Collaborated with cross-functional teams, including managers and developers, to provide technical expertise and customer insights for roadmap development. Engaged in code review activities to ensure the quality and security of cloud computing solutions in alignment with business requirements.

Cloud Support Associate

Amazon Web ServicesFull-time EmployeeJul 2022 - Jul 2023 • 1 yr 1 mo• Monitored product performance, customer feedback, and support ticket trends to identify areas for improvement and escalate critical issues to product managers, utilizing Agile methodologies and incorporating version control practices. • Conducted competitive analysis to understand the market landscape and provide insights on potential product

Design Analyst

Electronic ArtsContract EmployeeNov 2021 - Jun 2022 • 8 mos• Formatted black box test cases from epics, which decreases game tester’s time spent on each feature, in the title, Apex Legends. • Conducted market research and analyzed player data to inform data architecture decisions, identify player preferences, and drive data-informed design choices for new game features and enhancements. • Implemented automated testing frameworks to enhance quality assurance processes and streamline testing of game features, focusing on backend functionality at Electronic Arts. • Utilized CI/CD practices to streamline deployment processes and optimize efficiency in game development, focusing on creating distributed applications with improved development velocity.

Data Analyst Transcriber

Uptown Premier Medical RehabFull-time EmployeeFeb 2020 - Nov 2021 • 1 yr 10 mos• Utilized data analysis tools and techniques to process and analyze medical data, identifying patterns, trends, and insights to support clinical decision-making and patient care.

Front-End Web Developer

Xavier University of LouisianaPart-time EmployeeNov 2019 - Mar 2020 • 5 mos• Conducted code reviews, identified and fixed bugs, and optimized website performance to enhance overall user satisfaction.

Education

Xavier University of Louisiana

Bachelor's Degree in Science, Computer ScienceAug 2018 - May 2022

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