Top Talent like Michael are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Michael Tweedy

Operations Manager •
Available for hire fromNegotiable
Contracts
Operations Leader | Driving Process Efficiency, Compliance, and Team Excellence in Dynamic Environments | Data-Driven Strategist with 13+ Years in Insurance and Claims Management
With over 13 years of professional experience, I specialize in leading cross-functional teams, optimizing processes, and implementing data-driven strategies to achieve organizational excellence. I have a proven track record of driving operational improvements, ensuring regulatory compliance, and enhancing customer satisfaction in dynamic and high-pressure environments. Throughout my career, I’ve successfully managed high-performing teams, streamlined complex workflows, and delivered measurable results. I’m passionate about fostering innovation and professional development, having designed and delivered impactful training programs on leadership and diversity. Currently based in Spain, with eligibility for Highly Skilled Professional Visa, I am seeking opportunities in roles where I can leverage my skills to make a meaningful impact. My passion lies in bridging operational strategies with innovative solutions to create value for organizations and their customers.

Work History

A

Claims Manager – Total Loss and Salvage

American Family InsuranceApr 2022 - Jun 2024 • 2 yrs 3 mos- Directed a high-performing team of 10-12 optimizing workflows and mentoring staff. - Spearheaded professional development workshops, improving team critical thinking and decision-making skills. - Analyzed and enhanced KPI metrics weekly, reducing processing times and increasing document accuracy. - Oversaw indemnity payments, ensuring compliance with regulatory requirements and mitigating organizational risk.
F

Auto Supervisor, Catastrophe Response Team

Farmers InsuranceJul 2021 - Apr 2022 • 10 mos- Managed a high-volume claims team during catastrophic events. - Collaborated across functions to ensure seamless operations aligned with strategic objectives.
F

National Salvage Title Processing Supervisor

Farmers InsuranceApr 2018 - Jul 2021 • 3 yrs 4 mos- Implemented technology-driven solutions to reduce salvage title processing times and errors. - Led compliance initiatives across 50 states, ensuring regulatory adherence and audit success. - Designed and delivered training programs on leadership and Diversity & Inclusion, fostering an inclusive workplace culture.
F

Catastrophe Response Claims Representative

Farmers InsuranceAug 2015 - Apr 2018 • 2 yrs 9 mos- Handled complex claims during large-scale weather events - Optimized claim workflows to expedite settlements, enhancing customer satisfaction and operational efficiency. - Coordinated with internal and external stakeholders to improve communication during critical events.
F

Large Loss Property Special Office Claims Representative

Farmers InsuranceJun 2014 - Aug 2015 • 1 yr 3 mos- Managed high-value property damage claims, achieving high customer satisfaction rate. - Worked closely with contractors and vendors to coordinate temporary relocations and repairs. - Ensured accurate assessments and timely resolutions for high-value claims.
F

Estimating Special Office Claims Representative

Farmers InsuranceMar 2011 - Jun 2014 • 3 yrs 4 mos- Conducted detailed repair evaluations to ensure accuracy in payouts and policy compliance. - Strengthened customer relationships through effective communication and resolution of complex issues.

Education

N

Northwest Missouri State University

Bachelor of Science - BS, Speech Communication and Rhetoric2006 - 2010
N

Northwest Missouri State University

Bachelor of Science - BS, Political Science and Government2006 - 2010

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Operations Leader | Driving Process Efficiency, Compliance, and Team Excellence in Dynamic Environments | Data-Driven Strategist with 13+ Years in Insurance and Claims Management
With over 13 years of professional experience, I specialize in leading cross-functional teams, optimizing processes, and implementing data-driven strategies to achieve organizational excellence. I have a proven track record of driving operational improvements, ensuring regulatory compliance, and enhancing customer satisfaction in dynamic and high-pressure environments. Throughout my career, I’ve successfully managed high-performing teams, streamlined complex workflows, and delivered measurable results. I’m passionate about fostering innovation and professional development, having designed and delivered impactful training programs on leadership and diversity. Currently based in Spain, with eligibility for Highly Skilled Professional Visa, I am seeking opportunities in roles where I can leverage my skills to make a meaningful impact. My passion lies in bridging operational strategies with innovative solutions to create value for organizations and their customers.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Michael are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Michael Tweedy

Operations Manager •
Available for hire fromNegotiable
Contracts

Work History

A

Claims Manager – Total Loss and Salvage

American Family InsuranceApr 2022 - Jun 2024 • 2 yrs 3 mos- Directed a high-performing team of 10-12 optimizing workflows and mentoring staff. - Spearheaded professional development workshops, improving team critical thinking and decision-making skills. - Analyzed and enhanced KPI metrics weekly, reducing processing times and increasing document accuracy. - Oversaw indemnity payments, ensuring compliance with regulatory requirements and mitigating organizational risk.
F

Auto Supervisor, Catastrophe Response Team

Farmers InsuranceJul 2021 - Apr 2022 • 10 mos- Managed a high-volume claims team during catastrophic events. - Collaborated across functions to ensure seamless operations aligned with strategic objectives.
F

National Salvage Title Processing Supervisor

Farmers InsuranceApr 2018 - Jul 2021 • 3 yrs 4 mos- Implemented technology-driven solutions to reduce salvage title processing times and errors. - Led compliance initiatives across 50 states, ensuring regulatory adherence and audit success. - Designed and delivered training programs on leadership and Diversity & Inclusion, fostering an inclusive workplace culture.
F

Catastrophe Response Claims Representative

Farmers InsuranceAug 2015 - Apr 2018 • 2 yrs 9 mos- Handled complex claims during large-scale weather events - Optimized claim workflows to expedite settlements, enhancing customer satisfaction and operational efficiency. - Coordinated with internal and external stakeholders to improve communication during critical events.
F

Large Loss Property Special Office Claims Representative

Farmers InsuranceJun 2014 - Aug 2015 • 1 yr 3 mos- Managed high-value property damage claims, achieving high customer satisfaction rate. - Worked closely with contractors and vendors to coordinate temporary relocations and repairs. - Ensured accurate assessments and timely resolutions for high-value claims.
F

Estimating Special Office Claims Representative

Farmers InsuranceMar 2011 - Jun 2014 • 3 yrs 4 mos- Conducted detailed repair evaluations to ensure accuracy in payouts and policy compliance. - Strengthened customer relationships through effective communication and resolution of complex issues.

Education

N

Northwest Missouri State University

Bachelor of Science - BS, Speech Communication and Rhetoric2006 - 2010
N

Northwest Missouri State University

Bachelor of Science - BS, Political Science and Government2006 - 2010

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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