Michelle Zlakowski
Fractional customer success and communications leader who believes in authentic content that resonates with your audience
Fractional customer success leader with 20+ years’ experience in all aspects of client relationship management, including driving utilization, finding opportunities to increase engagement, upselling, and improving retention. Experience coaching and leading customer success teams as well as building customer success infrastructure and processes in fractional and full-time roles. BA from Duke University and MBA from University of Michigan. Strengths include:
• Customer Engagement
• Client Onboarding
• Project Management and Implementation
• Cross-Functional Team Leadership
• Coaching and Mentoring Teams
• Sales Support and Proposal Writing
• Renewals and Contract Negotiations
• Executive Presentations
After a successful career in customer success, I started my own freelance writing business. I help clients turn complex concepts into clear, concise, and compelling content. Whether it's a pitch deck, strategic content plan, website copy, LinkedIn posts, or internal emails, I develop professional communications that speak to your audience.
With the ability to bridge strategic and tactical, I can help any company tell its story, but I am particularly passionate about working with innovative healthcare companies. Healthcare experience includes providers, pharmaceuticals, payors, SaaS healthcare technology, patient engagement, and association events.
Similar Pangeans
Chidera O.
Associate Product Marketing Manager | B2B SaaS & HealthTech | Positioning, GTM Strategy, and Content CreationNaheed Ali, MD, PhD, ScD
Senior medical writer and educator driving global B2B/B2C medical communications partnerships, content strategy, and regulatory storytellingEmily Ehret
Digital Content ConsultantElle Warren
Strategic storyteller, copywriter, and social media content creator who can make your message resonateTalk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Fractional customer success and communications leader who believes in authentic content that resonates with your audience
Fractional customer success leader with 20+ years’ experience in all aspects of client relationship management, including driving utilization, finding opportunities to increase engagement, upselling, and improving retention. Experience coaching and leading customer success teams as well as building customer success infrastructure and processes in fractional and full-time roles. BA from Duke University and MBA from University of Michigan. Strengths include:
• Customer Engagement
• Client Onboarding
• Project Management and Implementation
• Cross-Functional Team Leadership
• Coaching and Mentoring Teams
• Sales Support and Proposal Writing
• Renewals and Contract Negotiations
• Executive Presentations
After a successful career in customer success, I started my own freelance writing business. I help clients turn complex concepts into clear, concise, and compelling content. Whether it's a pitch deck, strategic content plan, website copy, LinkedIn posts, or internal emails, I develop professional communications that speak to your audience.
With the ability to bridge strategic and tactical, I can help any company tell its story, but I am particularly passionate about working with innovative healthcare companies. Healthcare experience includes providers, pharmaceuticals, payors, SaaS healthcare technology, patient engagement, and association events.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Similar Pangeans
Chidera O.
Associate Product Marketing Manager | B2B SaaS & HealthTech | Positioning, GTM Strategy, and Content CreationNaheed Ali, MD, PhD, ScD
Senior medical writer and educator driving global B2B/B2C medical communications partnerships, content strategy, and regulatory storytellingEmily Ehret
Digital Content ConsultantElle Warren
Strategic storyteller, copywriter, and social media content creator who can make your message resonateMichelle Zlakowski
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
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