Top Talent like Mikaela are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Mikaela Benavides

ActiveCampaign
Interpersonal skills
Email Support
Microsoft Office
Case Management
Interpersonal Communication
SharePoint
Time Management
Project Development
Critical Thinking
Growth
Newsletter Management
Business Development
Call Center
Sales
Collaboration
Business Strategy
Client Communication
Retail
Account Management
Quality Assurance
Consumer Relations
Customer Experience
Customer Service
Available for hire fromNegotiable
Contracts
Detail-oriented customer success coordinator with experience in process improvement.
I am an experienced Customer Success Coordinator who absolutely loves creating captivating content that delivers outstanding results! My expertise in project management allowed me to assist numerous brands from diverse industries in reaching their marketing objectives. And guess what? When I'm not working my magic, you can catch me out there exploring the great outdoors or whipping up some delicious baked goodies. Can't wait to bring my enthusiasm and skills to your team!

Work History

R

Customer Success Coordinator

REED ELSEVIER PHILIPPINESOnboarding: Assist customers in the onboarding process, ensuring a smooth transition and effective adoption of the company's product or services. Relationship Management: Build and maintain strong relationships with customers, serving as their main point of contact. Understand their business objectives, challenges, and needs, and provide proactive support and guidance throughout their journey with the company. Account Management: Monitor and track customer usage, engagement, and satisfaction levels. Identify opportunities for upselling or cross-selling based on customer needs and usage patterns. Collaborate with the sales team to renew customer contracts and drive revenue growth. Customer Feedback and Insights: Gather customer feedback through surveys, interviews, or regular check-ins. Analyze feedback to identify trends, issues, or opportunities for improvement. Share customer insights with internal teams to influence product development, marketing strategies, and overall customer experience. Continuous Improvement: Continuously improve customer success processes and strategies based on feedback, industry best practices, and changing customer needs. Implement initiatives to enhance the overall customer experience and drive customer success. Collaboration and Coordination: Work closely with cross-functional teams, including Sales, Marketing, Product Development, and Support, to align customer goals with business objectives. Collaborate on initiatives, share customer insights, and ensure a coordinated approach to delivering value to customers.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Detail-oriented customer success coordinator with experience in process improvement.
I am an experienced Customer Success Coordinator who absolutely loves creating captivating content that delivers outstanding results! My expertise in project management allowed me to assist numerous brands from diverse industries in reaching their marketing objectives. And guess what? When I'm not working my magic, you can catch me out there exploring the great outdoors or whipping up some delicious baked goodies. Can't wait to bring my enthusiasm and skills to your team!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Mikaela are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Mikaela Benavides

ActiveCampaign
Interpersonal skills
Email Support
Microsoft Office
Case Management
Interpersonal Communication
SharePoint
Time Management
Project Development
Critical Thinking
Growth
Newsletter Management
Business Development
Call Center
Sales
Collaboration
Business Strategy
Client Communication
Retail
Account Management
Quality Assurance
Consumer Relations
Customer Experience
Customer Service
Available for hire fromNegotiable
Contracts

Work History

R

Customer Success Coordinator

REED ELSEVIER PHILIPPINESOnboarding: Assist customers in the onboarding process, ensuring a smooth transition and effective adoption of the company's product or services. Relationship Management: Build and maintain strong relationships with customers, serving as their main point of contact. Understand their business objectives, challenges, and needs, and provide proactive support and guidance throughout their journey with the company. Account Management: Monitor and track customer usage, engagement, and satisfaction levels. Identify opportunities for upselling or cross-selling based on customer needs and usage patterns. Collaborate with the sales team to renew customer contracts and drive revenue growth. Customer Feedback and Insights: Gather customer feedback through surveys, interviews, or regular check-ins. Analyze feedback to identify trends, issues, or opportunities for improvement. Share customer insights with internal teams to influence product development, marketing strategies, and overall customer experience. Continuous Improvement: Continuously improve customer success processes and strategies based on feedback, industry best practices, and changing customer needs. Implement initiatives to enhance the overall customer experience and drive customer success. Collaboration and Coordination: Work closely with cross-functional teams, including Sales, Marketing, Product Development, and Support, to align customer goals with business objectives. Collaborate on initiatives, share customer insights, and ensure a coordinated approach to delivering value to customers.

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.