Naja Murphy-McLaughlin

Top Earner

Google Drive

Data Management

Canva

Interior Design

Invitation Design

Problem Solving

Office Administration

Assistant

Adaptability

CRM

Time Management

Survey Creation

Market Research

Public Speaking

Logo Design

Poster Design

Consulting

Personable

Jack-of-all Trades

Research

Lead Generation

Customer Service

Sales Management

Digital Marketing

Advertising

Email Marketing

Customer Experience

Instagram

Facebook

Sales

Management

Leasing

Available for hire fromNegotiable

💪🏽 I have an undeniable niche for customer service and sales with over 5 years of success. I’m looking for roles in marketing management, sales development, and business operations. 💼 I’ve been working as a leasing consultant for over a year now, continuing my sales and customer service success for high value rentals. I also assist with creating content for the properties Social Media Platforms. 🎓 Recent grad from Kean University with a BS in Business Management, Marketing. Pursuing a Google Certifications in Digital Marketing and Project Management. 📍Always looking for roles that allow me to channel my entrepreneurial spirit. I look for challenges that allows me to learn and put my skills to the test. My goals are to further explore my interests in markting, business operations, and real estate/property management .

Projects

Digital Portfolio

My portfolio showcases posts I’ve created, mock-ups and customer reviews.

Work History

Leasing Consultant

Equity Residential May 2021 - Present • 3 yrs 4 mos Maintained occupancy standards with apartment tours regularly ending in completed applications. Cultivated ongoing communication to build a relationship with the prospective resident if no immediate apartment is available. Assisted in community advertising and maintain required online postings to Instagram and Facebook. Recommended ways to create new monthly events to incentivize future lease renewals and better community living.

Sales Lead Manager

EXPRESS FACTORY OUTLETAug 2020 - May 2021 • 9 mos Provide daily performance feedback to district manager to address performance gaps and manage performance improvements. Through strategic management and measurement of team performance, develop, plan, and execute departmental improvements while simplifying processes. Assist in the development of sales and customer service staff through ongoing performance training, mentoring, supervising and conduct performance evaluation. Exceeded sales goal by 10% within the first quarter as a sales lead manager remaining top 10 in sales within the district. Built and maintained relationships with customers to understand their needs, achieved 13% more revenue of predicted sales goals in less than two months.

Sales Associate

Express Factory OutletDec 2018 - Aug 2020 • 1 yr 9 mos Assisted an average of 60-150 customers per day with finding or selecting items and providing recommendations that supported the image they wanted to project. Provided excellent customer service by continuing a rapport with regular customers and creating relationships with new customers through their purchases. Recommended alternative merchandise display styles to management, which were implemented throughout the salesfloor.

Marketing Brand Ambassador/Lead Generator

ARCTIC AIRJun 2019 - Aug 2019 • 3 mos Prospected, educated, qualified, and developed ready sales leads at the companys booth in different Home Depot locations on weekends. Built customer confidence by actively listening to all concerns and giving appropriate feedback. Transitioned an average of about 10 leads each weekend into paying customer.

Sales Associate

WALMARTMar 2018 - Sep 2018 • 7 mos Maintain accurate and attractive merchandise displays, ensuring strategic placement of products to maximize purchases. Became the go-to associate that assisted customers, other associates, and store management in any way possible. Assisted an average of 50 customers per day in finding or selecting items and providing recommendations.

Reviews

Exceeds ExpectationsRecommended by clients 1 times.

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Education

Kean University

Bachelor's Degree, Business Management, Minor in MarketingSep 2018 - May 2022

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