Top Talent like Nicole are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Nicole Spring

Brand Partnership Manager
Operations Manager
Project Manager
Sacramento, CA, US
Open to relocation
Operations Management
Client Management
Customer Relationship Management
Content Management
Influencer Marketing
Content Creation
Social Media Marketing
JIRA
Brand Strategy
Project Management
Available for hire fromNegotiable
Full-Time Roles
Client Success Professional | Business Operations Leader
With a diverse educational background from Brown, Cornell, and the University of Cape Town, Nicole has a strong foundation in business operations and client success. In her current role as Lead Agent, Distribution Operations at UnitedMasters, she leads collaboration with the product team in order to improve the client experience. Nicole takes a proactive approach to understanding the client perspective, understanding their needs and working to find dynamic solutions. Nicole previously worked as Business Success Manager at Artist Republik, where she executed on strategic business partnerships and worked with artists to ensure client satisfaction. She created a new music upload process from scratch in order to improve the client experience.

Work History

U

Lead Agent, Operations Management

United Masters- Build and maintain strong relationships with clients to ensure success, handling over 100 client queries a week with a satisfaction rate of over 95% - Drives collaboration between product and operations teams to deliver best-in-class experiences for artists - Manages a team of 14 specialists focused on improving operational processes for efficiency and client satisfaction - Oversaw the successful distribution of 934,275 releases in 2023 (+76,293 from 2022) - Improved on-time delivery rate to 99% in 2024 (vs 97.7% in 2023, 91.7% in 2022) - Works in multiple CMS platforms to ensure client needs are met (including Soundcloud Deck, Spotify for Music Providers, iTunes Connect, YouTube CMS, Meta Rights Manager, Mediamatch) - Manages onboarding efforts for new tools such as Wario (content distribution system, internal), Bread (payments management system, internal), and DEBUT (new platform subscription tier, external)
A

Business Success Manager

Artist RepublikJan 2021 - Nov 2021 • 11 mos- Direct report to CEO, drove revenue growth and profitability by identifying, prioritizing and executing on key opportunities for the business (such as partnerships with Breakr and acquisition of FeaturedX - Led cross-functional collaboration with backend software and UI/UX teams to optimize product performance - Created new upload process from ideation to implementation to improve artist experience - Executed paid social media campaigns with annual budget of $85k across platforms such as TikTok, Instagram, Youtube, and Twitter - Contributed to the acquisition of the company by “FanPass” in November 2021 - Assisted artists on queries, ensuring a positive user experience
S

Marketing Operations Intern

Sonar ProjectsAug 2020 - Dec 2020 • 5 mos- Direct report to CEO, developed synergistic marketing strategies combining brand sponsorships with strategic music placements - Created individualized content for brand seeding on Instagram for six large customers with a combined audience reach of 10 million followers - Assisted with audio and visual archive research on TikTok, providing reports to CEO - Designed and presented executive proposal templates, resulting in a 15% portfolio growth for the start up
W

Music Operations Director

WBRUMar 2018 - Dec 2020 • 2 yrs 10 mos- Achieved the highest number of weekly listeners for over four weeks straight under my leadership - Managed departmental workflow and internal processes - Generated weekly analytical reports utilizing Chartmetric, Spotify charts, Mediabase and DSP data to guide curation process Communicated weekly with labels, management, and media outlets to ensure goals and activations were being met - Identified impact of TikTok on indie/alternative music and refined programming to track emerging songs on the app - Assisted with quality control of audio production as well as all essential assets (ie. audio files, video files, press assets, & confidential documents)
B

Campus Director

BumbleSep 2019 - Jun 2020 • 10 mos- Applied leadership skills in order to manage regional brand communication on digital platforms, and coordinate marketing efforts to boost brand awareness - Partnered with local businesses to create branded Bumble events by identifying key customer segments and engaging with consumers across social platforms - Coordinated and collaborated with various stakeholders in order to develop innovative marketing strategies to drive traffic on the Bumble app
U

Music Intern

United Talent AgencyJun 2019 - Aug 2019 • 3 mos- Provided desk coverage including scheduling, answering phones and emails, and reviewing expense reports - Communicated with venues to confirm touring dates and details - Created detailed documents to track current and perspective client growth and activities - Assisted talent with submissions to send to casting producers - Assisted in creating artist assets such as one-sheets, tour visuals, and flyers
W

Development Intern

Whitaker EntertainmentMay 2018 - Aug 2018 • 4 mos- Determined which screenplays had potential for production through script and novel coverage (often reading over 400 pages a day) - Provided strategic input in weekly read meetings with company CEO - Conducted in-depth research of various topics for further project development- Determined which screenplays had potential for production through script and novel coverage (often reading over 400 pages a day) - Provided strategic input in weekly read meetings with company CEO - Conducted in-depth research of various topics for further project development

Education

B

Brown University

B.A., Modern Culture and MediaSep 2016 - Dec 2020
C

Cornell University

Certificate, Diversity and Inclusion2020
U

University of Cape Town

Semester Study Abroad ProgramJan 2019 - May 2019

Similar Pangeans

Michael Lombardi

Former Co-Founder/Chief Marketing Officer & Head of Strategic Relations at a Venture-Backed SaaS Platform
Growth Marketing Management • 8 years of exp. • New York, NY, US

Oluwasegun Dada

Sales and Client Success Manager. Best of both worlds
Customer Success • Sales & Business Development • Project Management • 7 years of exp. • California City, CA, US

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Alanna Frattellone

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How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Client Success Professional | Business Operations Leader
With a diverse educational background from Brown, Cornell, and the University of Cape Town, Nicole has a strong foundation in business operations and client success. In her current role as Lead Agent, Distribution Operations at UnitedMasters, she leads collaboration with the product team in order to improve the client experience. Nicole takes a proactive approach to understanding the client perspective, understanding their needs and working to find dynamic solutions. Nicole previously worked as Business Success Manager at Artist Republik, where she executed on strategic business partnerships and worked with artists to ensure client satisfaction. She created a new music upload process from scratch in order to improve the client experience.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

Michael Lombardi

Former Co-Founder/Chief Marketing Officer & Head of Strategic Relations at a Venture-Backed SaaS Platform
Growth Marketing Management • 8 years of exp. • New York, NY, US

Oluwasegun Dada

Sales and Client Success Manager. Best of both worlds
Customer Success • Sales & Business Development • Project Management • 7 years of exp. • California City, CA, US

Milena Donahue

Client Success Manager | Customer Service Manager | Accounts Manager | CRM Management & Multichannel Customer Support, Data Analysis, Process Improvement | Professional Available for Opportunities
Operations Management • 18 years of exp. • New York, NY, US

Alanna Frattellone

Customer Success Operations Manager | Retention Strategy, ROI Reporting & Cross-Functional Platform Launches
Customer Success • 7 years of exp. • New York, NY, US

Top Talent like Nicole are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Nicole Spring

Brand Partnership Manager
Operations Manager
Project Manager
Sacramento, CA, US
Open to relocation
Operations Management
Client Management
Customer Relationship Management
Content Management
Influencer Marketing
Content Creation
Social Media Marketing
JIRA
Brand Strategy
Project Management
Available for hire fromNegotiable
Full-Time Roles

Work History

U

Lead Agent, Operations Management

United Masters- Build and maintain strong relationships with clients to ensure success, handling over 100 client queries a week with a satisfaction rate of over 95% - Drives collaboration between product and operations teams to deliver best-in-class experiences for artists - Manages a team of 14 specialists focused on improving operational processes for efficiency and client satisfaction - Oversaw the successful distribution of 934,275 releases in 2023 (+76,293 from 2022) - Improved on-time delivery rate to 99% in 2024 (vs 97.7% in 2023, 91.7% in 2022) - Works in multiple CMS platforms to ensure client needs are met (including Soundcloud Deck, Spotify for Music Providers, iTunes Connect, YouTube CMS, Meta Rights Manager, Mediamatch) - Manages onboarding efforts for new tools such as Wario (content distribution system, internal), Bread (payments management system, internal), and DEBUT (new platform subscription tier, external)
A

Business Success Manager

Artist RepublikJan 2021 - Nov 2021 • 11 mos- Direct report to CEO, drove revenue growth and profitability by identifying, prioritizing and executing on key opportunities for the business (such as partnerships with Breakr and acquisition of FeaturedX - Led cross-functional collaboration with backend software and UI/UX teams to optimize product performance - Created new upload process from ideation to implementation to improve artist experience - Executed paid social media campaigns with annual budget of $85k across platforms such as TikTok, Instagram, Youtube, and Twitter - Contributed to the acquisition of the company by “FanPass” in November 2021 - Assisted artists on queries, ensuring a positive user experience
S

Marketing Operations Intern

Sonar ProjectsAug 2020 - Dec 2020 • 5 mos- Direct report to CEO, developed synergistic marketing strategies combining brand sponsorships with strategic music placements - Created individualized content for brand seeding on Instagram for six large customers with a combined audience reach of 10 million followers - Assisted with audio and visual archive research on TikTok, providing reports to CEO - Designed and presented executive proposal templates, resulting in a 15% portfolio growth for the start up
W

Music Operations Director

WBRUMar 2018 - Dec 2020 • 2 yrs 10 mos- Achieved the highest number of weekly listeners for over four weeks straight under my leadership - Managed departmental workflow and internal processes - Generated weekly analytical reports utilizing Chartmetric, Spotify charts, Mediabase and DSP data to guide curation process Communicated weekly with labels, management, and media outlets to ensure goals and activations were being met - Identified impact of TikTok on indie/alternative music and refined programming to track emerging songs on the app - Assisted with quality control of audio production as well as all essential assets (ie. audio files, video files, press assets, & confidential documents)
B

Campus Director

BumbleSep 2019 - Jun 2020 • 10 mos- Applied leadership skills in order to manage regional brand communication on digital platforms, and coordinate marketing efforts to boost brand awareness - Partnered with local businesses to create branded Bumble events by identifying key customer segments and engaging with consumers across social platforms - Coordinated and collaborated with various stakeholders in order to develop innovative marketing strategies to drive traffic on the Bumble app
U

Music Intern

United Talent AgencyJun 2019 - Aug 2019 • 3 mos- Provided desk coverage including scheduling, answering phones and emails, and reviewing expense reports - Communicated with venues to confirm touring dates and details - Created detailed documents to track current and perspective client growth and activities - Assisted talent with submissions to send to casting producers - Assisted in creating artist assets such as one-sheets, tour visuals, and flyers
W

Development Intern

Whitaker EntertainmentMay 2018 - Aug 2018 • 4 mos- Determined which screenplays had potential for production through script and novel coverage (often reading over 400 pages a day) - Provided strategic input in weekly read meetings with company CEO - Conducted in-depth research of various topics for further project development- Determined which screenplays had potential for production through script and novel coverage (often reading over 400 pages a day) - Provided strategic input in weekly read meetings with company CEO - Conducted in-depth research of various topics for further project development

Education

B

Brown University

B.A., Modern Culture and MediaSep 2016 - Dec 2020
C

Cornell University

Certificate, Diversity and Inclusion2020
U

University of Cape Town

Semester Study Abroad ProgramJan 2019 - May 2019

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.