Top Talent like Nikoleta are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Nikoleta Kollárová

Graphic Designer • Customer Success Manager • Business Intelligence Analyst • Bratislava, Bratislava Region, SK
Management
Coaching
Web Design
Communication
Website Management
Digital Design
Texture Painting
Playtesting
Graphic Design
Design
Available for hire fromNegotiable
Contracts
Experienced graphic designer in general or creating your new website
Experienced graphic designer and manager for customer service with a passion for delivering high-quality work in those industries. Skilled in creating graphic designs, reaching KPI’s and making customer satisfied. I bring a creative and results-driven approach to every project. I thrive in collaborative environments and am committed to helping clients achieve their goals with innovative solutions. Ready to bring my expertise to your next project

Work History

T

Customer Service

Telus InternationalFull-time EmployeeJan 2020 - Dec 2020 • 1 yrWork for a customer service provider (call center).The agent's work included to ensure – quantitatively and qualitatively – optimum customer care and service by telephone and in written form, professional information and complaint management, achievement of the companies and project-specific objectives, customer retention by ideal communication or even technical support, solving issues and complaints with clients according defined procedures... In this position I gained a methodical competencies_ solution-oriented working, accuracy, proactive behaviour and rapid apprehension.
T

Team Support

TelusinternationalFull-time EmployeeJan 2021 - Nov 2021 • 11 mosWork for a customer service provider (call center). In the end of my first year in this company, I've got promoted for role as a Team Support, where my job was to supporting call center agents in their daily business, support or taking over team steering, taking care over quality assurance, input-giving and assistance of superiors, regular reporting, daily operations management, trainings for new employees, ad-hoc trainings etc. This positions helped me to improve my proactive behaviour, openness and courage for development of processes, sense of responsibility, able to prioritise and working structured.
T

Team Manager

TelusinternationalFull-time EmployeeNov 2021 - Mar 2023 • 1 yr 5 mosIn charge to target achievement – achieve computable and optimum service level with given resources, motivation of 40 plus employees, Assistant and representation of the PM but also communication with representatives of our business partner on a daily basis, implementation and development of new processes, setting up the targets for TS, shift planning of CSRs and also reports on daily, weekly and monthly basis. I learned and improved a lot of abilities: ability of decision, ability to assert oneself, co-worker and own motivation, creativity, keeping of balance even if I am working under pressure, realise own strengths and weaknesses and work on it. Thats also why I think I am right for this position
E

Customer Experience Specialist

Eviso SK s.r.oFull-time EmployeeMar 2023 - Jun 2024 • 1 yr 4 mosIn my role as a Customer Experience Specialist, I served as a crucial liaison between the business and the call center teams, ensuring that customer feedback, insights, and evolving needs were accurately communicated to drive strategic improvements. My responsibilities included analyzing customer service metrics, identifying trends, and collaborating closely with business stakeholders to implement initiatives that enhanced the overall customer journey. This role required a deep understanding of both customer needs and business goals, along with strong skills in communication, problem-solving, and project management.

Education

H

Hotel Academy and Tourism

Dis, Turism, ManagmentSep 2019 - Jun 2022

Similar Pangeans

J

Juliet Odumbe

Driven and ambitious, leveraging creativity and analytical skills to solve challenges. Innovative problem solver, adaptable team player, and committed
Copywriting • Graphic Design • Customer Success • Nairobi, Nairobi County, KE

Katya Vilgelm

Administrative & Customer Support Professional | Graphic Designer & Video Editor | Aspiring Concept Artist
Graphic Design • Social Media Marketing • Copywriting • 5 years of exp. • Las Vegas, NV, US

Dereck Castro

I excel in sales, design, and creation, working well under pressure. I close deals, create compelling designs, and manage multiple projects efficientl
Content Marketing • Social Media Marketing • Field Sales & Marketing • 2 years of exp. • Guate, Guatemala Department, GT

Juanita Rodriguez

Goal-driven graphic designer with a passion for art and illustration techniques.
Graphic Design • 1 years of exp. • New York, NY, US

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Experienced graphic designer in general or creating your new website
Experienced graphic designer and manager for customer service with a passion for delivering high-quality work in those industries. Skilled in creating graphic designs, reaching KPI’s and making customer satisfied. I bring a creative and results-driven approach to every project. I thrive in collaborative environments and am committed to helping clients achieve their goals with innovative solutions. Ready to bring my expertise to your next project

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Similar Pangeans

J

Juliet Odumbe

Driven and ambitious, leveraging creativity and analytical skills to solve challenges. Innovative problem solver, adaptable team player, and committed
Copywriting • Graphic Design • Customer Success • Nairobi, Nairobi County, KE

Katya Vilgelm

Administrative & Customer Support Professional | Graphic Designer & Video Editor | Aspiring Concept Artist
Graphic Design • Social Media Marketing • Copywriting • 5 years of exp. • Las Vegas, NV, US

Dereck Castro

I excel in sales, design, and creation, working well under pressure. I close deals, create compelling designs, and manage multiple projects efficientl
Content Marketing • Social Media Marketing • Field Sales & Marketing • 2 years of exp. • Guate, Guatemala Department, GT

Juanita Rodriguez

Goal-driven graphic designer with a passion for art and illustration techniques.
Graphic Design • 1 years of exp. • New York, NY, US

Top Talent like Nikoleta are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Nikoleta Kollárová

Graphic Designer • Customer Success Manager • Business Intelligence Analyst • Bratislava, Bratislava Region, SK
Management
Coaching
Web Design
Communication
Website Management
Digital Design
Texture Painting
Playtesting
Graphic Design
Design
Available for hire fromNegotiable
Contracts

Work History

T

Customer Service

Telus InternationalFull-time EmployeeJan 2020 - Dec 2020 • 1 yrWork for a customer service provider (call center).The agent's work included to ensure – quantitatively and qualitatively – optimum customer care and service by telephone and in written form, professional information and complaint management, achievement of the companies and project-specific objectives, customer retention by ideal communication or even technical support, solving issues and complaints with clients according defined procedures... In this position I gained a methodical competencies_ solution-oriented working, accuracy, proactive behaviour and rapid apprehension.
T

Team Support

TelusinternationalFull-time EmployeeJan 2021 - Nov 2021 • 11 mosWork for a customer service provider (call center). In the end of my first year in this company, I've got promoted for role as a Team Support, where my job was to supporting call center agents in their daily business, support or taking over team steering, taking care over quality assurance, input-giving and assistance of superiors, regular reporting, daily operations management, trainings for new employees, ad-hoc trainings etc. This positions helped me to improve my proactive behaviour, openness and courage for development of processes, sense of responsibility, able to prioritise and working structured.
T

Team Manager

TelusinternationalFull-time EmployeeNov 2021 - Mar 2023 • 1 yr 5 mosIn charge to target achievement – achieve computable and optimum service level with given resources, motivation of 40 plus employees, Assistant and representation of the PM but also communication with representatives of our business partner on a daily basis, implementation and development of new processes, setting up the targets for TS, shift planning of CSRs and also reports on daily, weekly and monthly basis. I learned and improved a lot of abilities: ability of decision, ability to assert oneself, co-worker and own motivation, creativity, keeping of balance even if I am working under pressure, realise own strengths and weaknesses and work on it. Thats also why I think I am right for this position
E

Customer Experience Specialist

Eviso SK s.r.oFull-time EmployeeMar 2023 - Jun 2024 • 1 yr 4 mosIn my role as a Customer Experience Specialist, I served as a crucial liaison between the business and the call center teams, ensuring that customer feedback, insights, and evolving needs were accurately communicated to drive strategic improvements. My responsibilities included analyzing customer service metrics, identifying trends, and collaborating closely with business stakeholders to implement initiatives that enhanced the overall customer journey. This role required a deep understanding of both customer needs and business goals, along with strong skills in communication, problem-solving, and project management.

Education

H

Hotel Academy and Tourism

Dis, Turism, ManagmentSep 2019 - Jun 2022

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.