Ny'Geria Mays

Operations Manager • Customer Success Manager • Jacksonville, FL, US

Microsoft Office

Project Management

Scrum Method

Agile Project Management

Cross-functional collaboration

Teaching

Start-ups

Task Delegation

Microsoft Excel

Asana

JIRA

Google Docs

Available for hire fromNegotiable

Full-Time Roles

Certified Scrum Master using my unique blend of experiences to implement & improve processes.

I have over seven years of experience in customer facing roles & relationship building. As a professional with a background in recruiting, sales, and education, I have consistently utilized project management principles and methodologies to drive success in each role. Fun Fact: I have a charismatic/bubbly personality, and I am told often that I smile a lot. 😃

Projects

Certified Scrum Master

The CSM certificant: ● Adheres to Scrum as it is defined in the Scrum Guide ● Facilitates Scrum events and maintains Scrum artifacts ● Works to remove team and organizational impedimentsSee More

Work History

Operations Manager

Ny J D’aunMar 2023 - Present • 1 yr 7 mosManaged the backend/overhead of the company such as procurement & shipment of all items needed to create products. Take notes & keep records of all ideas & reports. In charge of customer service & tracks customer feedback for test batches to create & analyze data points for company's budget, growth & revenue. Used Jira to create & track task & increased productivity by 30%

Recruitment Sourcing Specialists

Allegis Global Solutions Aug 2022 - Mar 2023 • 8 mosSupported 3 client accounts/campaigns from industries such as healthcare, education & finance Implemented company's new Applicant Tracking software for team to increase sourcing strategies by 25% to identify high-quality candidates. Generated & increased specific candidate pool by 30% to fill requisitions through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments. Oversaw sourcing & full cycle recruiting for over 100 requisitions for each quarter. Performed cross functional tasks for company's projects to team such as Software Developers & Managed Service Providers

Substitute Teacher

Kelly Services May 2019 - Aug 2019 • 4 mosMaintained day-to-day classroom management by developing rules and setting goals to maintain order in classroom for over 100 students daily Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles. Repeatedly requested as substitute teacher by teachers based on excellent daily reports of student activity & trusted performance. Planned and implemented integrated lessons to meet national standards.

Long Term Substitute Teacher

Idea Public SchoolsContract EmployeeJul 2023 - Feb 2024 • 8 mosEngage Stakeholders Through Curriculum-Aligned Innovations: Developed and executed compelling curriculum-aligned lesson plans, driving a 10% increase in student engagement and fostering a passion for learning. Utilize Data-Driven Strategies for Student Success: Implemented data-driven instructional methods, resulting in a 5% increase in student achievement within 3 weeks. Drive Cross-Curricular Learning Initiatives: Collaborated with peers to design interdisciplinary projects, enhancing cross-curricular learning experiences and increasing student participation in extracurricular activities by 15%. Effective Stakeholder Management and Community Cohesion: Nurtured relationships with parents, administrators, and educators, resulting in a 25% reduction in disciplinary incidents and fostering a cohesive school community.

Education

North Carolina A&T State University

Bachelor’s Degree , Liberal Studies Aug 2018 - Aug 2022

Florida State College at Jacksonville

Associate’s Degree , General Studies Aug 2016 - May 2018

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