Nyana Dorsey

Customer Success Manager • Washington, DC, US

Office Assistant

Front Desk Services

Office Administration

Scheduling

Website Management

Data Entry

Customer Service

Web Research

Available for hire fromNegotiable

Full-Time Roles

Contracts

People person in office or over the phone with a passion for customer service.

Highly experienced in customer service with a passion for entrepreneurship that fulfills the needs of people. I prioritize maintaining a good reputation for the company & effective relationships with customers. My strong background in office jobs, and a talent for writing, I’ve helped company’s achieve their goals by helping customers with what they need. When I’m not working, you can catch me in the nature or traveling somewhere new!

Projects

BSU Event

Served customers for peach cobbler & helped host the school event for the cultural fair!

Work History

Student Assistant

Mount Saint Mary’s university Sep 2022 - Dec 2022 • 4 mos• Create and manage marketing materials via Canva for 5+ events to increase awareness and attendance • Update website with correct dates and manage the excel sheets and documentation to ensure consistency • Operate front desk in absence of supervisor to answer student questions via phone or in-person • Provide clerical support to advisement staff by checking in students, picking up mail, processing and filing paperwork, and scheduling appointments • Instruct students on completing forms and ensure they are adhering to college policies & procedures • Represent the department in a professional manner by assisting at 5 events

Store Clerk & Cook

Magruders Jul 2022 - Aug 2022 • 2 mos• Manage store inventory by receiving deliveries, stocking shelves and moving merchandise • Communicate with over 50+ customers as a clerk and assist with any purchases and needs such as carrying out the purchase to their car • Prepare 30+ orders a day as the cook at the deli section and prepare several dishes such as the beet salad • Ensure compliance with food safety codes by cleaning the kitchen, floors, and cooking stations

Babysitter

Neighbors Sep 2021 - Aug 2022 • 1 yr• Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments • Assisted two children with homework assignments and special projects • Prepared healthy, age-appropriate snacks and meals and maintained up-to-date emergency contact lists

Front Desk & Elder Care Volunteer

Angles of Mercy home health care servicesFeb 2018 - Aug 2022 • 4 yrs 7 mos• Assisted with the needs of elderly residents and helped prepare meals, pass out water etc. • Managed phone calls, made copies, and helped in clerical duties • Spoke with community organizations to boost outreach and highlight programs successes

Library student assistant

McKinley technology high school Jan 2019 - Feb 2019 • 2 mos• Answered questions in-person, by phone, and email and assisted in returning and checking out books • Kept library shelves and printed materials well-stocked and organized according to established system • Managed the current collection by sorting out heavily worn items and keeping updated records • Organized special projects and programs that serviced community needs attended by 50+ students

Leasing Agent

Alexan Florence - Provides current and prospective residents with the best possible customer service to retain residents and lease properties. - Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move. - Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts. - Handles incoming sales by phone, email, and online chat. - Provides information regarding specific communities as well as services offered with the goal of generating leases for the sites. - Logs all activity into company provided databases (Pivotal/PCIC, One Site, Interactive Pricing Application) in a timely and accurate manner. - Accurately communicates the benefits and features of the property portfolio. - Stays up to date with all promotions/leasing incentives. - Provides accurate information to residents and prospects in a courteous manner and fills all reasonable requests or requirements. - Maintains company’s customer service and sales standards.

Education

Mount Saint Mary’s University

Bachelors , Business & Psychology Aug 2022 - Present

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