Oliver K.

Product Designer

UX Designer

User Researcher

Miami, FL, US

Prototyping

Wireframing

Adobe XD

Information Architecture

Illustration

Sketch

User Research

Figma

HTML

Design Systems

Available for hire fromNegotiable

Contracts

Salesforce Certified UX Designer and Mural Artist

I'm all about creating experiences that truly make an impact, whether it’s helping users engage more, get things done faster, or simply feel more satisfied. I thrive in collaborative environments, where I can mix solid design processes with creative thinking and real data to build intuitive solutions. With experience across healthcare, insurance, retail, and professional services, I focus on understanding user needs, eliminating pain points, and crafting designs that people genuinely want to use.

Work History

Product Designer

Bosa PropertiesPart-time Employee

Senior UX Designer

The Home DepotContract EmployeeNov 2023 - Jan 2025 • 1 yr 3 mosLed design for Salesforce Mobile experience, streamlining lead management and increasing usability ratings by 30%. Designed and optimized Salesforce solutions to enhance collaboration and streamline workflows. Established automated workflows reducing manual data entry by 24 hours per quarter. Standardized Salesforce mobile Design System in Figma, aligning with brand guidelines and improving UI consistency.

UX Designer

Sun LifeContract EmployeeOct 2022 - Nov 2023 • 1 yr 2 mosLed design for contact center modernization, improving self-service call flows and reducing call traffic by 24%. Conducted qualitative and quantitative research, partnering with stakeholders to inform design decisions. Collaborated with technical teams to develop and test interfaces using Agile workflows.

UX Designer

NeuraFlashFull-time EmployeeJun 2021 - Oct 2022 • 1 yr 5 mosLed design for Salesforce product implementations, increasing user engagement by 74% and saving $1.5M annually through agent handling time reduction. Designed AI models for chatbots and voice assistants, enhancing conversational accuracy and user experience.

UX Designer

Jumping ElephantsFull-time EmployeeSep 2019 - Jun 2021 • 1 yr 10 mosDeveloped and analyzed information architecture and web content strategies, creating wireframes and prototypes for user research and iterative design.

UX Design Consultant

iCareBetter Inc.Oct 2019 - Feb 2020 • 5 mos

Education

DePaul University

Bachelor of Science - BS, User Experience Design2015 - 2019

INSEEC Grande Ecole

Bachelor of Business Administration - BBA, International Business Management2017 - 2018

Linköping University

Bachelor of Business Administration - BBA2017 - 2018

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