Top talent is on Pangea

You are viewing Ossy's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Ossy O

Customer Success Manager • Operations Manager • London, England, GB
Customer Experience
Project Management
Customer Relationship Management
Project Planning
Customer Service
Available for hire fromNegotiable
Customer focused, wanting to improve customer experience one step at a time
Talented Consultant, highly effective at refining workflow and schedules to enable successful projects. Collaborative leader with a strategic mindset, strong communication, time management and planning abilities. Keen to learn and focused on growth opportunities. Enjoys working in dynamic environments, as part of a team, or driving delivery as team lead.

Work History

F

consultant

Finyx Jun 2021 - Dec 2022 • 1 yr 7 mos• Created and managed RAID dashboards for key project deadlines. • Improved project hardware management. • Created and managed key project documentation for client use and project templates for effective stakeholder en- gagement. • Collaborated with data, business, and technical teams to define and implement wholistic strategies for overall busi- ness development. • Analysed and identified potential sub project problem areas; and provided recommendations and solutions to mitigate future issues. Internal • Chaired Women in Technology group, which led to notable increase in overall inclusion within the company. • Supported development of improved internal recruitment processes, which led to 150% increase in the number of experienced consultants and analysts within the company. • Mentored and educated analysts aspiring to become consultants. • Supported internal business operations by contributing to RFP responses and documentation. • Contributed to wider business improvements plans by collaborating cross functionally to achieve stakeholder goals
I

Associate consultant

IBMNov 2018 - Jun 2021 • 2 yrs 7 mosData Analysis • Created impactful dashboards for data tracking and management to achieve key deliverables. • Created efficient pricing model with use of SDM GPE, and VLOOKUP on Microsoft Excel. • Oversaw data analysis with use of Google analytics and Adobe Analytics for financial service product. This led to 10% increase in customer retention rate. • Interpreted trends for key stakeholder groups. • Generated and managed data reports for knowledge retention and effective stakeholder engagement. Business Analysis • Identified, assessed and defined business requirements effectively to optimize for long term commercial success. • Created user stories and epics for Jira and similar applications. • Led daily engagements with key stakeholders in order to drive agility in performance. • Led business diagnostics team which identified key areas of improvement in client operations, including sector and business analysis of COVID-19 implications. • Conducted market research on various industries in order to identify, understand and predict technology trends. • Generated and analyzed reports based on market research to determine efficient ways to optimize client operations. • Managed monthly budget forecast in line with financial requirements, which led to a 15% reduction in future spend. • Created key request for proposal documentation using Microsoft Excel and Powerpoint. PM Consultant Service Design: • Facilitated Design Thinking sessions and workshops. • Created Personas, Roadmaps and User Journeys. • Documented As-is journey and pain points for client products. • Engaged and interviewed potential customers in order to develop a thorough understanding of current and potential user experiences. • Created Golden Threads for various clients.
D

Lead Designer

DesigncornerbyoSep 2017 - Sep 2018 • 1 yr 1 mo • Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition. • Reviewed project requirements to plan workflows and evaluate client time and budget constraints. • Put together videos for social media, advertising and informational purposes. • Applied knowledge of production to create high-quality images. • Applied skill in color theory and composition to bring client visions to fruition. • Collaborated with clients to address brand imaging and marketing style. • Identified design requirements for each project. • Built strong vendor relationships to facilitate favourable pricing on required materials. • Researched new design technology and tools to bolster professional skillset and drive quality deliverables. • Met with customers to present mockups and collect information for adjustments. • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy. • Used Adobe Creative Suite to edit images for use in marketing materials and website content.

Education

M

Middlesex university

Bachelor's Degree, Information technologySep 2013 - Jul 2017

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Customer focused, wanting to improve customer experience one step at a time
Talented Consultant, highly effective at refining workflow and schedules to enable successful projects. Collaborative leader with a strategic mindset, strong communication, time management and planning abilities. Keen to learn and focused on growth opportunities. Enjoys working in dynamic environments, as part of a team, or driving delivery as team lead.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top talent is on Pangea

You are viewing Ossy's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.

Ossy O

Customer Success Manager • Operations Manager • London, England, GB
Customer Experience
Project Management
Customer Relationship Management
Project Planning
Customer Service
Available for hire fromNegotiable

Work History

F

consultant

Finyx Jun 2021 - Dec 2022 • 1 yr 7 mos• Created and managed RAID dashboards for key project deadlines. • Improved project hardware management. • Created and managed key project documentation for client use and project templates for effective stakeholder en- gagement. • Collaborated with data, business, and technical teams to define and implement wholistic strategies for overall busi- ness development. • Analysed and identified potential sub project problem areas; and provided recommendations and solutions to mitigate future issues. Internal • Chaired Women in Technology group, which led to notable increase in overall inclusion within the company. • Supported development of improved internal recruitment processes, which led to 150% increase in the number of experienced consultants and analysts within the company. • Mentored and educated analysts aspiring to become consultants. • Supported internal business operations by contributing to RFP responses and documentation. • Contributed to wider business improvements plans by collaborating cross functionally to achieve stakeholder goals
I

Associate consultant

IBMNov 2018 - Jun 2021 • 2 yrs 7 mosData Analysis • Created impactful dashboards for data tracking and management to achieve key deliverables. • Created efficient pricing model with use of SDM GPE, and VLOOKUP on Microsoft Excel. • Oversaw data analysis with use of Google analytics and Adobe Analytics for financial service product. This led to 10% increase in customer retention rate. • Interpreted trends for key stakeholder groups. • Generated and managed data reports for knowledge retention and effective stakeholder engagement. Business Analysis • Identified, assessed and defined business requirements effectively to optimize for long term commercial success. • Created user stories and epics for Jira and similar applications. • Led daily engagements with key stakeholders in order to drive agility in performance. • Led business diagnostics team which identified key areas of improvement in client operations, including sector and business analysis of COVID-19 implications. • Conducted market research on various industries in order to identify, understand and predict technology trends. • Generated and analyzed reports based on market research to determine efficient ways to optimize client operations. • Managed monthly budget forecast in line with financial requirements, which led to a 15% reduction in future spend. • Created key request for proposal documentation using Microsoft Excel and Powerpoint. PM Consultant Service Design: • Facilitated Design Thinking sessions and workshops. • Created Personas, Roadmaps and User Journeys. • Documented As-is journey and pain points for client products. • Engaged and interviewed potential customers in order to develop a thorough understanding of current and potential user experiences. • Created Golden Threads for various clients.
D

Lead Designer

DesigncornerbyoSep 2017 - Sep 2018 • 1 yr 1 mo • Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition. • Reviewed project requirements to plan workflows and evaluate client time and budget constraints. • Put together videos for social media, advertising and informational purposes. • Applied knowledge of production to create high-quality images. • Applied skill in color theory and composition to bring client visions to fruition. • Collaborated with clients to address brand imaging and marketing style. • Identified design requirements for each project. • Built strong vendor relationships to facilitate favourable pricing on required materials. • Researched new design technology and tools to bolster professional skillset and drive quality deliverables. • Met with customers to present mockups and collect information for adjustments. • Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy. • Used Adobe Creative Suite to edit images for use in marketing materials and website content.

Education

M

Middlesex university

Bachelor's Degree, Information technologySep 2013 - Jul 2017

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.
Hiring on PangeaPangea for ClientsPricingJob Description Generator
About PangeaOur MissionPangea BlogFrequently Asked Questions