Top Talent like Osvaldo are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Osvaldo Velasquez

Data Analyst
Superior, CO, US
Customer Service
Data Entry
Data Visualization
Data Analysis
Google Sheets
Microsoft Excel
Data Cleaning
Available for hire fromNegotiable
Data & Operations Support | Excel | Customer Service | Data Entry
Data and operations professional with experience in customer service, data entry, billing, reporting, and administrative support. Skilled in Excel and Google Sheets, data cleaning, KPI reporting, email and customer support, research, and resolving discrepancies. I bring strong attention to detail, clear communication, and years of experience working with customers and business data. I also have practical experience with SQL, SAP S/4HANA, and CIS systems.

Projects

Excel Sales Dashboard & KPI Analysis

Portfolio case study using a 12-month sales dataset. Cleaned duplicates, inconsistent formatting, missing values, and category issues; calculated revenue, profit, margin, and performance KPIs; and built an executive Excel dashboard covering monthly trends, products, regions, and sales representatives.See More

Customer Service & Operations KPI Dashboard

Portfolio case study using 900 support tickets. Cleaned and standardized support data, documented unresolved quality issues, and built an Excel dashboard tracking ticket volume, resolution performance, first-response time, SLA compliance, CSAT, agent performance, monthly trends, and support categories.See More

Work History

L

Billing Specialist

Liberty UtilitiesJan 2018 - Jun 2026 • 8 yrs 6 mos• Managed high-volume billing and operational data using Excel, SAP S/4HANA, and CIS Infinity. • Monitored and responded to requests through a shared team email inbox, researching account issues and coordinating resolutions. • Performed accurate data entry, account updates, billing corrections, and detailed review of customer and account information. • Prepared recurring operational reports and reviewed data for accuracy, completeness, discrepancies, and exceptions. • Investigated unbilled accounts, outsorts, BPEMs, and billing exceptions through research and problem-solving. • Supported daily back-office operations by prioritizing requests, documenting findings, and communicating updates with internal teams. • Worked independently in a remote environment while maintaining accuracy, productivity, and deadlines.
P

Customer Service & Monitoring Representative

Protection One / ADTFull-time EmployeeMar 2014 - Apr 2017 • 3 yrs 2 mos• Provided high-volume customer service and account support by phone in a fast-paced monitoring environment. • Assisted customers with account questions, service issues, troubleshooting, and resolution of time-sensitive concerns. • Accurately documented customer interactions, account updates, and service information in internal systems. • Maintained strong communication and attention to detail while handling multiple customer requests and priorities. • Recognized as a top performer for two consecutive years.

Education

C

Calbright College

Data Analytics Program
B

Break Into Tech

Certificate, SQL Bootcamp

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Data & Operations Support | Excel | Customer Service | Data Entry
Data and operations professional with experience in customer service, data entry, billing, reporting, and administrative support. Skilled in Excel and Google Sheets, data cleaning, KPI reporting, email and customer support, research, and resolving discrepancies. I bring strong attention to detail, clear communication, and years of experience working with customers and business data. I also have practical experience with SQL, SAP S/4HANA, and CIS systems.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Osvaldo are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Osvaldo Velasquez

Data Analyst
Superior, CO, US
Customer Service
Data Entry
Data Visualization
Data Analysis
Google Sheets
Microsoft Excel
Data Cleaning
Available for hire fromNegotiable

Projects

Excel Sales Dashboard & KPI Analysis

Portfolio case study using a 12-month sales dataset. Cleaned duplicates, inconsistent formatting, missing values, and category issues; calculated revenue, profit, margin, and performance KPIs; and built an executive Excel dashboard covering monthly trends, products, regions, and sales representatives.

Customer Service & Operations KPI Dashboard

Portfolio case study using 900 support tickets. Cleaned and standardized support data, documented unresolved quality issues, and built an Excel dashboard tracking ticket volume, resolution performance, first-response time, SLA compliance, CSAT, agent performance, monthly trends, and support categories.

Work History

L

Billing Specialist

Liberty UtilitiesJan 2018 - Jun 2026 • 8 yrs 6 mos• Managed high-volume billing and operational data using Excel, SAP S/4HANA, and CIS Infinity. • Monitored and responded to requests through a shared team email inbox, researching account issues and coordinating resolutions. • Performed accurate data entry, account updates, billing corrections, and detailed review of customer and account information. • Prepared recurring operational reports and reviewed data for accuracy, completeness, discrepancies, and exceptions. • Investigated unbilled accounts, outsorts, BPEMs, and billing exceptions through research and problem-solving. • Supported daily back-office operations by prioritizing requests, documenting findings, and communicating updates with internal teams. • Worked independently in a remote environment while maintaining accuracy, productivity, and deadlines.
P

Customer Service & Monitoring Representative

Protection One / ADTFull-time EmployeeMar 2014 - Apr 2017 • 3 yrs 2 mos• Provided high-volume customer service and account support by phone in a fast-paced monitoring environment. • Assisted customers with account questions, service issues, troubleshooting, and resolution of time-sensitive concerns. • Accurately documented customer interactions, account updates, and service information in internal systems. • Maintained strong communication and attention to detail while handling multiple customer requests and priorities. • Recognized as a top performer for two consecutive years.

Education

C

Calbright College

Data Analytics Program
B

Break Into Tech

Certificate, SQL Bootcamp

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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