Top Talent like Paula are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Paula Robinson
Project Manager
Change Management
Process Improvement
Risk Management
Crisis Management
JIRA
Program Management
Salesforce
Data Analysis
Project Management
Operations Management
Inventory Management
Jira
Microsoft Office Suite
Relationship Building
Strategic Planning
Project management
Director of Project Management | 15+ Years | Program & Operations Leadership
Results-driven Director of Project Management with 15+ years of experience leading cross-functional teams and orchestrating large-scale programs. Proven ability to boost operational efficiency by 20% and increase service revenue by over $114K, with a track record of deploying solutions for 8,000+ QSR restaurants. Expertise in strategic planning, process improvement, and risk management, driving business excellence and strategic objectives.
Projects
Drive Thru Director
Installed 7300 Burger Kings with drive thru timing in 15 months. On time and on budget,Work History
X
Director Of Project Management
XENIALProvided leadership and strategic direction to over 40 employees across multiple cross-functional teams. Orchestrated large-scale projects and programs, ensuring seamless coordination between sales, development, and support departments. Executed comprehensive inventory management functions to maintain optimal stock levels and reduce carrying costs. Participated in critical deal reviews and completed Requests for Proposals (RFPs) for prospective clients, contributing to business development efforts. Established and managed relationships with third-party warehouse facilities, overseeing operational logistics and performance. Reconciled hardware inventory at third-party facilities during an internal audit, ensuring accuracy and compliance. Oversaw and optimized the sales escalation process to ensure timely resolution of customer issues and maintain high satisfaction rates. Balanced aggressive timelines with operational readiness, hardware availability, and technician coverage to ensure deployment quality and prevent go-live issues, achieving an average of 98% success in avoiding preventable delays. Reported on and analyzed revenue trends, while evaluating Key Performance Indicators (KPIs) for four key departments. Boosted service revenue from a negative $12K in Q1 2023 to $102K by 2025 after assuming responsibility for the service department. Clarified ownership, decision rights, escalation contacts, and next actions to create clarity across ambiguous ownership areas, maintaining a positive and non-blaming environment. Spearheaded the development of reports and dashboards for 5 products across 20 brands, enhancing visibility into profitability by product and brand for third-party installation services, revenue, customer satisfaction, and project success. Implemented standardized documentation templates for three teams and finalized overdue playbook reviews with two major clients. Instituted repeatable process improvements utilizing playbooks, checklists, escalation paths, working sessions, RACI alignment, and documentation updates, boosting operational efficiency by 20%.S
Program Manager, Computer Hardware
SICOM SYSTEMSJan 2006 - Dec 2021 • 16 yrsAssumed accountability for program updates, features, and enhancement projects from initial scope and planning through budgeting and final deployment. Led initiatives to gather detailed requirements, analyze technical data, and communicate proposed solutions to stakeholders. Formulated comprehensive integration plans to ensure seamless system compatibility and functionality. Performed effective resource and staff allocation to optimize team performance and project timelines. Facilitated cross-functional team meetings to align tasks, resolve dependencies, and meet all predetermined schedules. Tracked progress of features and enhancements, identifying and addressing system-related issues proactively. Managed and executed risk mitigation activities to safeguard project objectives and minimize potential disruptions. Provided key progress updates and strategic insights to senior leaders and project stakeholders. Spearheaded the deployment of a drive-through timing solution for 8,000+ Quick Service Restaurants (QSR). Managed the successful delivery of a production control solution for 8,000+ Quick Service Restaurants (QSR).S
Project Management Office Manager
SICOM SYSTEMSJan 2016 - Dec 2017 • 2 yrsMaintained full responsibility for all organizational and administrative matters within the Project Management Office (PMO). Collaborated cross-functionally with various departments to ensure optimal resource allocation and adherence to deadlines. Strategized and directed operations for a project management team comprising 15 to 20 project managers, overseeing all project P&Ls and expenses. Pioneered the launch of a new PMO from inception, managing 16 high-priority pilots and achieving one major win and 12 smaller wins by introducing standardized project management tools and processes. Developed and implemented key metrics to gauge success across 16 simultaneous projects, designing comprehensive KPI reporting documents for all stakeholders.S
Installation And Training Supervisor
SICOM SYSTEMSJan 2014 - Dec 2017 • 4 yrsExpertly managed all facets of system implementations, from initial scope definition through final delivery. Formulated and executed comprehensive project plans tailored to client-specific needs. Executed data mapping, database review, and form customization to ensure accurate system setup and user experience. Ensured strict compliance with all quality assurance standards throughout the implementation process. Facilitated both onsite and web-based training sessions for seamless client onboarding and user adoption. Developed and conducted personalized customer training programs for North American and global clientele. Played an instrumental role in developing standardized internal technical skill assessments for support technicians. Championed the creation and launch of all technical training and onboarding programs for new hires.S
Training Supervisor
SICOM SYSTEMSJan 2013 - Dec 2014 • 2 yrsS
Senior Support Supervisor
SICOM SYSTEMSJan 2008 - Dec 2013 • 6 yrsS
Technical Support
SICOM SYSTEMSJan 2006 - Dec 2008 • 3 yrsX
Director PMO
XENIALFull-time EmployeeAug 2006 - Aug 2026 • 20 yrs 1 moEducation
V
Villanova University
MCPM, Master Certification, MCPM, Master Certification, Project ManagementV
Villanova University
PMP (via PMI) / Project Management Professional, Project Management Professional (PMP)How Pangea Works
Effortlessly discover top talent
We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Director of Project Management | 15+ Years | Program & Operations Leadership
Results-driven Director of Project Management with 15+ years of experience leading cross-functional teams and orchestrating large-scale programs. Proven ability to boost operational efficiency by 20% and increase service revenue by over $114K, with a track record of deploying solutions for 8,000+ QSR restaurants. Expertise in strategic planning, process improvement, and risk management, driving business excellence and strategic objectives.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top Talent like Paula are on Pangea
Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.Paula Robinson
Project Manager
Change Management
Process Improvement
Risk Management
Crisis Management
JIRA
Program Management
Salesforce
Data Analysis
Project Management
Operations Management
Inventory Management
Jira
Microsoft Office Suite
Relationship Building
Strategic Planning
Project management
Projects
Drive Thru Director
Installed 7300 Burger Kings with drive thru timing in 15 months. On time and on budget,Work History
X
Director Of Project Management
XENIALProvided leadership and strategic direction to over 40 employees across multiple cross-functional teams. Orchestrated large-scale projects and programs, ensuring seamless coordination between sales, development, and support departments. Executed comprehensive inventory management functions to maintain optimal stock levels and reduce carrying costs. Participated in critical deal reviews and completed Requests for Proposals (RFPs) for prospective clients, contributing to business development efforts. Established and managed relationships with third-party warehouse facilities, overseeing operational logistics and performance. Reconciled hardware inventory at third-party facilities during an internal audit, ensuring accuracy and compliance. Oversaw and optimized the sales escalation process to ensure timely resolution of customer issues and maintain high satisfaction rates. Balanced aggressive timelines with operational readiness, hardware availability, and technician coverage to ensure deployment quality and prevent go-live issues, achieving an average of 98% success in avoiding preventable delays. Reported on and analyzed revenue trends, while evaluating Key Performance Indicators (KPIs) for four key departments. Boosted service revenue from a negative $12K in Q1 2023 to $102K by 2025 after assuming responsibility for the service department. Clarified ownership, decision rights, escalation contacts, and next actions to create clarity across ambiguous ownership areas, maintaining a positive and non-blaming environment. Spearheaded the development of reports and dashboards for 5 products across 20 brands, enhancing visibility into profitability by product and brand for third-party installation services, revenue, customer satisfaction, and project success. Implemented standardized documentation templates for three teams and finalized overdue playbook reviews with two major clients. Instituted repeatable process improvements utilizing playbooks, checklists, escalation paths, working sessions, RACI alignment, and documentation updates, boosting operational efficiency by 20%.S
Program Manager, Computer Hardware
SICOM SYSTEMSJan 2006 - Dec 2021 • 16 yrsAssumed accountability for program updates, features, and enhancement projects from initial scope and planning through budgeting and final deployment. Led initiatives to gather detailed requirements, analyze technical data, and communicate proposed solutions to stakeholders. Formulated comprehensive integration plans to ensure seamless system compatibility and functionality. Performed effective resource and staff allocation to optimize team performance and project timelines. Facilitated cross-functional team meetings to align tasks, resolve dependencies, and meet all predetermined schedules. Tracked progress of features and enhancements, identifying and addressing system-related issues proactively. Managed and executed risk mitigation activities to safeguard project objectives and minimize potential disruptions. Provided key progress updates and strategic insights to senior leaders and project stakeholders. Spearheaded the deployment of a drive-through timing solution for 8,000+ Quick Service Restaurants (QSR). Managed the successful delivery of a production control solution for 8,000+ Quick Service Restaurants (QSR).S
Project Management Office Manager
SICOM SYSTEMSJan 2016 - Dec 2017 • 2 yrsMaintained full responsibility for all organizational and administrative matters within the Project Management Office (PMO). Collaborated cross-functionally with various departments to ensure optimal resource allocation and adherence to deadlines. Strategized and directed operations for a project management team comprising 15 to 20 project managers, overseeing all project P&Ls and expenses. Pioneered the launch of a new PMO from inception, managing 16 high-priority pilots and achieving one major win and 12 smaller wins by introducing standardized project management tools and processes. Developed and implemented key metrics to gauge success across 16 simultaneous projects, designing comprehensive KPI reporting documents for all stakeholders.S
Installation And Training Supervisor
SICOM SYSTEMSJan 2014 - Dec 2017 • 4 yrsExpertly managed all facets of system implementations, from initial scope definition through final delivery. Formulated and executed comprehensive project plans tailored to client-specific needs. Executed data mapping, database review, and form customization to ensure accurate system setup and user experience. Ensured strict compliance with all quality assurance standards throughout the implementation process. Facilitated both onsite and web-based training sessions for seamless client onboarding and user adoption. Developed and conducted personalized customer training programs for North American and global clientele. Played an instrumental role in developing standardized internal technical skill assessments for support technicians. Championed the creation and launch of all technical training and onboarding programs for new hires.S
Training Supervisor
SICOM SYSTEMSJan 2013 - Dec 2014 • 2 yrsS
Senior Support Supervisor
SICOM SYSTEMSJan 2008 - Dec 2013 • 6 yrsS
Technical Support
SICOM SYSTEMSJan 2006 - Dec 2008 • 3 yrsX
Director PMO
XENIALFull-time EmployeeAug 2006 - Aug 2026 • 20 yrs 1 moEducation
V
Villanova University
MCPM, Master Certification, MCPM, Master Certification, Project ManagementV
Villanova University
PMP (via PMI) / Project Management Professional, Project Management Professional (PMP)How Pangea Works
Effortlessly discover top talent
We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Pangea empowers fractional work across the world for marketing and design roles.