Princedeep Kaur

Data Analyst • SF, CA, US

Cross-functional collaboration

Data Analysis

SQL

Notion

Asana

PowerBI

JIRA

Salesforce

Tableau

Microsoft Excel

Available for hire fromNegotiable

Contracts

Experienced project manager and business analyst with exceptional communication skills, adept at leading successful projects from end-to-end.

Seasoned project manager and business analyst with 2 years of tech experience. My most recent endeavor was at Twitter and Meta where I initiated multiple projects to improve processes, streamline workflows and build dashboards. In addition, I have previously worked at a crisis communications org where I handled multiple comms packages for Fortune 500 companies. Expertise in Excel, Tableau, Salesforce, Jira, Asana and deck creation.

Projects

Product Automation Project

At Meta, I worked on triaging open bug cases from our vendors to our Engineers, Product and other teams. The system that was utilized was slow, prone to human error, and lots of tickets could be lost in the shuffle. I started researching and found ways to improve the tool: we could implement high, low and mid priority standards, we could automate which team the ticket goes to instead of a person triaging, and we could send reminder texts for ticket owners after a designated time so handling time could decrease. I came up with a project proposal and my manager gave me the green light. I got XFN teams together, built a rollout plan, got weekly meetings on the calendar, presented the impact we could have to stakeholders and started a dashboard. After 4 weeks, we launched the new enhancements and were able to decrease turnaround time from 3 weeks to 4 days. All of high priority tasks were taken care of 100% of the time. I presented post-launch to stakeholders with improvement data and I led another teams enhancement project soon after.See More

Work History

Senior Business Analyst

Federal Reserve Bank of San FranciscoMay 2023 - Present • 1 yr 5 mosLeading the analysis work of a multi-millionaire project that spans over 5 years. Managing the vendor badging process for the Bank, creating schedules, spreadsheets, weekly status calls and ensuring project does not get delayed. Creating an extensive onboarding new-hire packet including decks, talking points, Asana dashboards and process refinements as a side project - collaborated with HR, Legal, and Procurement.

Program Manager

TwitterNov 2022 - Mar 2023 • 4 mosConducted in-depth analysis of vendor data and processes to identify inefficiencies and areas of improvement, led 4 projects on streamlining workflows and increasing productivity with cross-functional teams. Developed and implemented a vendor cost governance program, resulting in 15% reduction in vendor spend and improved performance through the establishment of clear cost expectations. Spearheaded cross-functional project to improve vendor quality in Salesforce & Jira, resulting in a 25% increase in CSAT scores; developed vendor scorecard system, conducted root-cause analysis and led training sessions

Business Analyst

MetaNov 2021 - Nov 2022 • 1 yrAssisted with weekly vendor meetings to identify gaps in existing staffing process - created new requirement templates, drafted 10+ SLAs, and created 4 Excel and Tableau dashboards sent to management weekly. Coordinated with Data Analyst team to analyze pre-written SQL queries; owned the development and reporting of 5 Tableau dashboards that focused on utilization, CSAT and average handling time. Oversaw vendor’s tool-related bugs to ensure minimal backlog and productivity is unhindered by working closely with Engineering and Product teams, average open tasks backlog down 66%.

PG&E

Business AnalystJun 2021 - Nov 2021 • 6 mosLed team of 3 to track, report, and analyze vendor data in order to produce accurate and timely payouts of more than $5m per quarter utilizing Excel, SAP, Power BI and Tableau. Managed daily stand-up meetings across cross-functional teams for 4 superintendents through the creation of 5 dashboards to visualize operating inefficiencies and highlight beneficial trends. Collaborated with Engineering and Product teams on the evolution of an internal application launch; conducted A/B testing to assess the impact of changes, implemented business-critical systems and created SOP’s post-risk assessment

Joele Frank

Public Relations AnalystDec 2019 - Jan 2021 • 1 yr 2 mosCoordinated with cross-functional teams and communicated with stakeholders to plan and execute multiple client-facing projects on tight deadlines for M&A, bankruptcy and leadership changes, increasing positive public visibility by 20%. Drafted, on average, 10+ documents a day on a quick turnaround time which included press releases, talking points and Q&A’s for executive teams, and letters. Oversaw measurement and tracking of short-term and year-round campaign efforts including building reports and presentations on media mentions for clients to analyze, advancing future media strategy creations.

Education

UC Davis

Bachelor's Degree, EconomicsSep 2017 - Jun 2019

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