Top Talent like Quin are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Quin Lazen

Customer Success Manager
Tampa, FL, US
Social media marketing
Google Meet
Notion
Google Analytics
Wix
Canva
SEO
Zoom
Program Management
Slack
Microsoft Teams
Salesforce
Canvas
Data Analysis
Product Development
Social Media Marketing
Onboarding
Available for hire fromNegotiable
Strategic Operations & Client Success Leader | SaaS Enablement | Business Development
Strategic operations and client success leader with a proven record driving SaaS adoption, retention, and expansion. Experienced leading full client lifecycle strategy, executive escalations, and cross-functional enablement to protect recurring revenue and improve operational performance. Also founded and scaled a wellness e-commerce brand, combining analytics-driven marketing optimization with end-to-end customer and fulfillment operations.

Work History

N

Client Success Manager

NinjaVA• Own and optimize the full client lifecycle strategy including onboarding, adoption, retention, expansion, pauses, win backs, and reactivations to reduce churn and protect recurring revenue. • Lead high-impact client engagements and executive-level escalations, resolving complex delivery, performance, and relationship risks. • Partner cross-functionally with Sales, Operations, VA Success, and Leadership to align client outcomes with growth, seat utilization, and revenue goals. • Monitor portfolio health and performance metrics, translating client insights into process improvements, expansion opportunities, and client retention.
H

Senior Associate Advisor

Housecall ProJan 2022 - Jan 2025 • 3 yrs 1 mo• Led implementation and coaching programs for 30+ home-service businesses monthly, enhancing SaaS adoption and operational efficiency. • Collaborated cross-functionally with Sales, Retention, and Product to align onboarding strategy with customer outcomes, improving retention by 15%. • Developed and delivered data-informed and AI coaching that drove client profitability and efficiency through hiring, pricing, and automation strategies.
L

Founder/Creative Director

Laven Body Care, LLC• Founded and scaled a wellness e-commerce brand focused on holistic wellness and self-care for women. • Managed end-to-end operations including product development, digital marketing, fulfillment, and customer experience strategy. • Leveraged e-commerce analytics and customer insights to refine marketing strategy and improve repeat purchase rate.
P

Library/Media Tech. Specialist

Pinellas Park MiddleJan 2019 - Jan 2021 • 2 yrs 1 mo• Taught courses in social studies, U.S. History, Peer Counseling, and Journalism/Media using Florida curriculum standards. • Directed digital transformation of the school library into a modern learning commons, increasing engagement and literacy participation. • Designed and delivered remote/hybrid curriculum for 150+ students using Teams, Zoom, and Canvas.

Education

A

American University

M.A., Strategic Communication
U

University of Delaware

B.A., Psychology & Spanish Language Cultural Studies
G

Goldman Sachs

Black in Business Graduate
B

Breathe For Change

Certified Yoga Instructor (200-hr)

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Strategic Operations & Client Success Leader | SaaS Enablement | Business Development
Strategic operations and client success leader with a proven record driving SaaS adoption, retention, and expansion. Experienced leading full client lifecycle strategy, executive escalations, and cross-functional enablement to protect recurring revenue and improve operational performance. Also founded and scaled a wellness e-commerce brand, combining analytics-driven marketing optimization with end-to-end customer and fulfillment operations.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Quin are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Quin Lazen

Customer Success Manager
Tampa, FL, US
Social media marketing
Google Meet
Notion
Google Analytics
Wix
Canva
SEO
Zoom
Program Management
Slack
Microsoft Teams
Salesforce
Canvas
Data Analysis
Product Development
Social Media Marketing
Onboarding
Available for hire fromNegotiable

Work History

N

Client Success Manager

NinjaVA• Own and optimize the full client lifecycle strategy including onboarding, adoption, retention, expansion, pauses, win backs, and reactivations to reduce churn and protect recurring revenue. • Lead high-impact client engagements and executive-level escalations, resolving complex delivery, performance, and relationship risks. • Partner cross-functionally with Sales, Operations, VA Success, and Leadership to align client outcomes with growth, seat utilization, and revenue goals. • Monitor portfolio health and performance metrics, translating client insights into process improvements, expansion opportunities, and client retention.
H

Senior Associate Advisor

Housecall ProJan 2022 - Jan 2025 • 3 yrs 1 mo• Led implementation and coaching programs for 30+ home-service businesses monthly, enhancing SaaS adoption and operational efficiency. • Collaborated cross-functionally with Sales, Retention, and Product to align onboarding strategy with customer outcomes, improving retention by 15%. • Developed and delivered data-informed and AI coaching that drove client profitability and efficiency through hiring, pricing, and automation strategies.
L

Founder/Creative Director

Laven Body Care, LLC• Founded and scaled a wellness e-commerce brand focused on holistic wellness and self-care for women. • Managed end-to-end operations including product development, digital marketing, fulfillment, and customer experience strategy. • Leveraged e-commerce analytics and customer insights to refine marketing strategy and improve repeat purchase rate.
P

Library/Media Tech. Specialist

Pinellas Park MiddleJan 2019 - Jan 2021 • 2 yrs 1 mo• Taught courses in social studies, U.S. History, Peer Counseling, and Journalism/Media using Florida curriculum standards. • Directed digital transformation of the school library into a modern learning commons, increasing engagement and literacy participation. • Designed and delivered remote/hybrid curriculum for 150+ students using Teams, Zoom, and Canvas.

Education

A

American University

M.A., Strategic Communication
U

University of Delaware

B.A., Psychology & Spanish Language Cultural Studies
G

Goldman Sachs

Black in Business Graduate
B

Breathe For Change

Certified Yoga Instructor (200-hr)

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.