Top Talent like Raynolds are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Raynolds Awusi

Business Intelligence Analyst • Customer Success Manager • Rockville, MD, US
JIRA
Scrum Method
Agile
Problem Solving
Critical Thinking
Consulting
Management
Data Analysis
Analytics
Research
Available for hire fromNegotiable
Contracts
Hello, I’m Raynolds a Seasoned, experienced business analyst who is well-organized, has knowledge of evaluation, data, and project analysis.
I’m a business professional with a proven track record of developing and executing business solutions as well as researching financial systems and practices aim to help companies increase sales and agile project management performance of product lines by up to 60% in both the private and public sector.

Projects

ServiceNow Transition

I had the responsibility in supporting a transition from Remedy to ServiceNow. My previous organization was in need of a better ticketing system than what they possessed. They were utilizing Remedy and wanted to migrate over to ServiceNow. I started off by analyzing the capabilities of their current software and which properties they wanted to incorporate into their new system. From there I analyzed to ensure this transition would be feasible accounting all the cost and time required to successfully transition. Research was conducted to determine the best route to take which met both time and budget, and gathered data on how many individuals this software would support. After 3 months of continuous review and analysis, I had enough information for the technical team to begin designing and presenting demos of the new ServiceNow software. User stories were created to also support the project throughout the UAT stages to build the most efficient software. In 7 months a product was created and implemented, training modules and other user support programs were developed to ease the transition to the new software. See More

Work History

G

Business Analyst

GDITApr 2021 - Apr 2023 • 2 yrs 1 mo• Motivated 35 team members of users and existing providers to ensure the smooth and timely implementation of all requirements for defining and documenting business processes and system usage. • Identified manufacturing cost savings opportunities and prospective product improvements by doing competitor benchmarking studies with proven understanding of waterfall and agile methods, which resulted in a 10% boost in organization efficiency. • Met with multiple IT stakeholders to establish favorable business relationships and support mutually beneficial interests. • Delivered engaging, informative, and well-organized technical analysis of market, sales, and consumer trend impacts on long- and short-term strategies. • created and designed conceptual convergence diagrams and detail Word documents with complex table of contents and diagrams.
R

Program Analyst

RCPCCMay 2020 - Apr 2021 • 1 yrProgram Analyst RCPCC (Rutland County Parent C | May 2020-Apr 2021 • Researched, analyzed and solved revenue management questions, including forecasting and inventory. • Risk Assessment • Fixed Income Modeling • Communication • Waterfall agile and Jira • Team leader Business Analyst GDIT | Falls Church, VA | Apr 2021-Current • Managing and developing knowledge to advance organizational goals and hit targets requires sharing and evaluating project information, resolving problems, and giving encouraging feedback. • Spearhead projects in groups of 20 and served as the primary liaison between the client and multiple internal groups to reduce the company's aging data by 90%, clarify goals, and meet standards (SLAs) within the first three weeks. • Collaborated, and analyzed with stakeholders to utilize remedy work order tracking, and creating a consistent process for all projects to ensure SLA's were met. • Developed strategy documents and concept to have best understanding of DoD architecture to deconstruction of analyses and reports.
H

Service Desk Analyst

HIPMay 2017 - May 2019 • 2 yrs 1 moMaintained composure and patience in face of difficult customer situations, applying de- escalation techniques and positive customer support. • Provided helpdesk support to end-users of overall company performance through improved IT uptime and cost reductions proprietary software. • Utilized Microsoft Office Excel, PowerPoint, Word, Outlook, Teams, OneNote, Publisher, Access and SharePoint to answered technical support calls and answered client account questions urgency to complete tasks quickly and accurately. • Diagnosed technical issues, ran tests, and troubleshooted equipment for the office and clients Supported client tickets. • Installed and updated software systems, tracked inventory, orders, and organized for company to suggest product upgrades and changes which have positive effect to organization by 30%.

Education

C

Castleton University

MBA, Business Administration Aug 2021 - Aug 2022
C

Castleton University

BS, Business Management Aug 2019 - May 2021
S

Southern Vermont College

BS, Business Administration Aug 2017 - May 2019

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Hello, I’m Raynolds a Seasoned, experienced business analyst who is well-organized, has knowledge of evaluation, data, and project analysis.
I’m a business professional with a proven track record of developing and executing business solutions as well as researching financial systems and practices aim to help companies increase sales and agile project management performance of product lines by up to 60% in both the private and public sector.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Raynolds are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Raynolds Awusi

Business Intelligence Analyst • Customer Success Manager • Rockville, MD, US
JIRA
Scrum Method
Agile
Problem Solving
Critical Thinking
Consulting
Management
Data Analysis
Analytics
Research
Available for hire fromNegotiable
Contracts

Projects

ServiceNow Transition

I had the responsibility in supporting a transition from Remedy to ServiceNow. My previous organization was in need of a better ticketing system than what they possessed. They were utilizing Remedy and wanted to migrate over to ServiceNow. I started off by analyzing the capabilities of their current software and which properties they wanted to incorporate into their new system. From there I analyzed to ensure this transition would be feasible accounting all the cost and time required to successfully transition. Research was conducted to determine the best route to take which met both time and budget, and gathered data on how many individuals this software would support. After 3 months of continuous review and analysis, I had enough information for the technical team to begin designing and presenting demos of the new ServiceNow software. User stories were created to also support the project throughout the UAT stages to build the most efficient software. In 7 months a product was created and implemented, training modules and other user support programs were developed to ease the transition to the new software.

Work History

G

Business Analyst

GDITApr 2021 - Apr 2023 • 2 yrs 1 mo• Motivated 35 team members of users and existing providers to ensure the smooth and timely implementation of all requirements for defining and documenting business processes and system usage. • Identified manufacturing cost savings opportunities and prospective product improvements by doing competitor benchmarking studies with proven understanding of waterfall and agile methods, which resulted in a 10% boost in organization efficiency. • Met with multiple IT stakeholders to establish favorable business relationships and support mutually beneficial interests. • Delivered engaging, informative, and well-organized technical analysis of market, sales, and consumer trend impacts on long- and short-term strategies. • created and designed conceptual convergence diagrams and detail Word documents with complex table of contents and diagrams.
R

Program Analyst

RCPCCMay 2020 - Apr 2021 • 1 yrProgram Analyst RCPCC (Rutland County Parent C | May 2020-Apr 2021 • Researched, analyzed and solved revenue management questions, including forecasting and inventory. • Risk Assessment • Fixed Income Modeling • Communication • Waterfall agile and Jira • Team leader Business Analyst GDIT | Falls Church, VA | Apr 2021-Current • Managing and developing knowledge to advance organizational goals and hit targets requires sharing and evaluating project information, resolving problems, and giving encouraging feedback. • Spearhead projects in groups of 20 and served as the primary liaison between the client and multiple internal groups to reduce the company's aging data by 90%, clarify goals, and meet standards (SLAs) within the first three weeks. • Collaborated, and analyzed with stakeholders to utilize remedy work order tracking, and creating a consistent process for all projects to ensure SLA's were met. • Developed strategy documents and concept to have best understanding of DoD architecture to deconstruction of analyses and reports.
H

Service Desk Analyst

HIPMay 2017 - May 2019 • 2 yrs 1 moMaintained composure and patience in face of difficult customer situations, applying de- escalation techniques and positive customer support. • Provided helpdesk support to end-users of overall company performance through improved IT uptime and cost reductions proprietary software. • Utilized Microsoft Office Excel, PowerPoint, Word, Outlook, Teams, OneNote, Publisher, Access and SharePoint to answered technical support calls and answered client account questions urgency to complete tasks quickly and accurately. • Diagnosed technical issues, ran tests, and troubleshooted equipment for the office and clients Supported client tickets. • Installed and updated software systems, tracked inventory, orders, and organized for company to suggest product upgrades and changes which have positive effect to organization by 30%.

Education

C

Castleton University

MBA, Business Administration Aug 2021 - Aug 2022
C

Castleton University

BS, Business Management Aug 2019 - May 2021
S

Southern Vermont College

BS, Business Administration Aug 2017 - May 2019

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
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