Top Talent like Roy are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Recently Active

Roy Reyna

AI & Machine Learning Engineer • Customer Success Manager • Web3 Developer • SF, CA, US
Software Engineering
Full Stack Development
Customer Relationship Management
HubSpot
Account Management
Deep Learning
Customer Experience
Machine Learning
Software Development
Programming
C Programming Language
Scala
Natural Language Processing
Data Analysis
PyTorch
Functional Programming
Chatbots
Zendesk
AI
Customer Service
Available for hire fromNegotiable
AI security Specialist with 5+ years of expertise in safeguarding AI/ML systems against adversarial threats, designing secure architectures.
AI Security Specialist with 5+ years of expertise in safeguarding AI/ML systems against adversarial threats, designing secure architectures, and ensuring compliance with global data regulations. Proven track record in leading cross-functional teams to deploy robust AI security frameworks, reducing vulnerabilities by 40%+ in enterprise environments. Specialized in adversarial machine learning, anomaly detection, and ethical AI governance. Experienced Customer Support Specialist with over five years of progressive experience in technical troubleshooting, process improvement, and customer engagement. Proficient in IT Service Management frameworks, social media management, and various technical tools. Skilled in managing high-pressure environments, collaborating with cross-functional teams, and delivering exceptional user experiences. Certified in advanced customer support and community management with a proven track record of optimizing support operations and driving customer satisfaction.

Projects

Adversarial Robustness Toolkit (ART)

Lead Developers Inc. • github.com/royreyna/ART • Created a Python library to evaluate AI model resilience against evasion and poisoning attacks, with 8K+ monthly downloads.See More

Work History

Z

Chat Moderator

ZendeskModerated online communities across diverse platforms, maintaining adherence to community guidelines and fostering inclusivity. • Responded to escalated user inquiries, ensuring resolution of issues with empathy and efficiency. • Analyzed engagement metrics to optimize content strategies and drive user participation. • Supported multilingual communities, leveraging Spanish fluency for diverse audience engagement. Implemented automated moderation scripts that decreased response time to community violations by 30%, enhancing overall user experience and maintaining platform integrity.
H

Senior Customer Support Specialist

HubspotLed Tier II support operations, resolving complex technical issues and achieving a 98% customer satisfaction rate. • Utilized ITSM tools and ticketing systems (e.g., Zendesk, Jira) to manage and streamline customer inquiries. • Designed and implemented troubleshooting guides and FAQs, reducing resolution times by 30%. • Collaborated with the development team to identify and address recurring system bugs. • Trained and mentored junior support staff, improving team efficiency by 20%. Orchestrated the rollout of a new CRM platform, enhancing customer interaction tracking and boosting team productivity by 25% through improved data management and automated workflows.
P

Senior AI Security Specialist

Palo Alto NetworksFull-time EmployeeLead security initiatives for AI-driven products used by 500+ enterprise clients, ensuring compliance with NIST and ISO 27001 standards. • Designed a proprietary adversarial attack detection system that reduced false positives by 35% and improved threat response time by 50%. • Mentored a team of 8 junior engineers in secure coding practices and threat modeling for AI deployments. • Collaborated with AWS and Google Cloud to integrate zero-trust AI architectures into hybrid cloud environments

Education

University of Wisconsin - Milwaukee

Bachelor of Arts in Communications, Communication 2014 - 2017

University of California, Los Angeles

Bachelor of Science in Computer Science, Computer Science 2013 - 2016

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
AI security Specialist with 5+ years of expertise in safeguarding AI/ML systems against adversarial threats, designing secure architectures.
AI Security Specialist with 5+ years of expertise in safeguarding AI/ML systems against adversarial threats, designing secure architectures, and ensuring compliance with global data regulations. Proven track record in leading cross-functional teams to deploy robust AI security frameworks, reducing vulnerabilities by 40%+ in enterprise environments. Specialized in adversarial machine learning, anomaly detection, and ethical AI governance. Experienced Customer Support Specialist with over five years of progressive experience in technical troubleshooting, process improvement, and customer engagement. Proficient in IT Service Management frameworks, social media management, and various technical tools. Skilled in managing high-pressure environments, collaborating with cross-functional teams, and delivering exceptional user experiences. Certified in advanced customer support and community management with a proven track record of optimizing support operations and driving customer satisfaction.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Roy are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Roy Reyna

AI & Machine Learning Engineer • Customer Success Manager • Web3 Developer • SF, CA, US
Software Engineering
Full Stack Development
Customer Relationship Management
HubSpot
Account Management
Deep Learning
Customer Experience
Machine Learning
Software Development
Programming
C Programming Language
Scala
Natural Language Processing
Data Analysis
PyTorch
Functional Programming
Chatbots
Zendesk
AI
Customer Service
Available for hire fromNegotiable

Projects

Adversarial Robustness Toolkit (ART)

Lead Developers Inc. • github.com/royreyna/ART • Created a Python library to evaluate AI model resilience against evasion and poisoning attacks, with 8K+ monthly downloads.

Work History

Z

Chat Moderator

ZendeskModerated online communities across diverse platforms, maintaining adherence to community guidelines and fostering inclusivity. • Responded to escalated user inquiries, ensuring resolution of issues with empathy and efficiency. • Analyzed engagement metrics to optimize content strategies and drive user participation. • Supported multilingual communities, leveraging Spanish fluency for diverse audience engagement. Implemented automated moderation scripts that decreased response time to community violations by 30%, enhancing overall user experience and maintaining platform integrity.
H

Senior Customer Support Specialist

HubspotLed Tier II support operations, resolving complex technical issues and achieving a 98% customer satisfaction rate. • Utilized ITSM tools and ticketing systems (e.g., Zendesk, Jira) to manage and streamline customer inquiries. • Designed and implemented troubleshooting guides and FAQs, reducing resolution times by 30%. • Collaborated with the development team to identify and address recurring system bugs. • Trained and mentored junior support staff, improving team efficiency by 20%. Orchestrated the rollout of a new CRM platform, enhancing customer interaction tracking and boosting team productivity by 25% through improved data management and automated workflows.
P

Senior AI Security Specialist

Palo Alto NetworksFull-time EmployeeLead security initiatives for AI-driven products used by 500+ enterprise clients, ensuring compliance with NIST and ISO 27001 standards. • Designed a proprietary adversarial attack detection system that reduced false positives by 35% and improved threat response time by 50%. • Mentored a team of 8 junior engineers in secure coding practices and threat modeling for AI deployments. • Collaborated with AWS and Google Cloud to integrate zero-trust AI architectures into hybrid cloud environments

Education

University of Wisconsin - Milwaukee

Bachelor of Arts in Communications, Communication 2014 - 2017

University of California, Los Angeles

Bachelor of Science in Computer Science, Computer Science 2013 - 2016

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.