Top Talent like Samuel Fernando are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Samuel Fernando Estupiñan Martinez

Customer Success Manager • Floridablanca, Santander, CO
Team Building
Customer Service
Customer Experience
Team Management
Available for hire fromNegotiable
Full-Time Roles
Creative and reliable Customer Service Manager with a passion for Customer Success and user-friendly service.
Call Center Representative with extensive experience in customer service, virtual assistance, problem resolution, basic marketing and illustration. They are also experienced in researching customer inquiries and resolving customer issues in an efficient and effective manner. They have a proven track record of providing excellent customer service and are highly organized and detail-oriented. In addition, they are knowledgeable in using Microsoft Office and have the ability to multitask, prioritize, and manage their own workload. They are committed to providing the highest level of customer service and are looking to bring their expertise and experience to a new position.

Work History

S

Customer Service Representative - Virtual Coordinator

Sutherland Global ServicesAs a Customer Service Team Coordinator with 3 months of experience, I have effectively managed teams in the nesting phase, ensuring their understanding and expertise in the product. I have utilized my strong communication and leadership skills to train and guide new hires in the customer service department. Additionally, I have implemented new strategies to streamline the nesting process and improve the overall efficiency of the team.
S

Customer Service Representative

Sutherland Global ServicesNov 2022 - Feb 2023 • 4 mos As a Customer Service Representative, I joined the company and quickly excelled in providing exceptional support to users. In just three months, I demonstrated my ability to handle complex customer issues with patience, empathy, and professionalism. My commitment to providing top-notch service earned me a promotion within the first three months of my employment. With a passion for problem-solving and a dedication to customer satisfaction, I am confident in my ability to continue exceeding expectations as a valued member of the customer service team.
S

Customer Service Representative

Sitel GroupAug 2021 - Aug 2022 • 1 yr 1 moAs a Customer Service Representative for Sitel, I have spent a year connecting consumers who are interested in buying, renting or leasing properties with real estate agents who are best suited to meet their needs. I have utilized my exceptional communication and interpersonal skills to build relationships with customers and ensure that their questions and concerns are addressed promptly and effectively. Additionally, I have demonstrated proficiency in various software and database management systems used in the industry. Through my experience, I have gained extensive knowledge of the real estate market, enabling me to provide valuable insights to clients and colleagues.
T

Customer Service Representative

TeleperformanceJan 2021 - May 2021 • 5 mosAs a Customer Service Representative for a phone provider company, I have successfully managed up to 150 calls per day, assisting users with basic troubleshooting and technical support. With exceptional communication skills, I have been able to effectively communicate complex technical concepts in an easy-to-understand manner, resulting in high levels of customer satisfaction. Additionally, I have utilized various software and database management systems to efficiently process customer requests and resolve issues in a timely manner. Through my experience, I have gained a deep understanding of the telecom industry and the unique challenges associated with providing excellent customer service in this field.

Education

U

Universidad Autónoma de Bucaramanga

Bachelor's degree, Film and TelevisionJul 2015

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Creative and reliable Customer Service Manager with a passion for Customer Success and user-friendly service.
Call Center Representative with extensive experience in customer service, virtual assistance, problem resolution, basic marketing and illustration. They are also experienced in researching customer inquiries and resolving customer issues in an efficient and effective manner. They have a proven track record of providing excellent customer service and are highly organized and detail-oriented. In addition, they are knowledgeable in using Microsoft Office and have the ability to multitask, prioritize, and manage their own workload. They are committed to providing the highest level of customer service and are looking to bring their expertise and experience to a new position.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Samuel Fernando are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Samuel Fernando Estupiñan Martinez

Customer Success Manager • Floridablanca, Santander, CO
Team Building
Customer Service
Customer Experience
Team Management
Available for hire fromNegotiable
Full-Time Roles

Work History

S

Customer Service Representative - Virtual Coordinator

Sutherland Global ServicesAs a Customer Service Team Coordinator with 3 months of experience, I have effectively managed teams in the nesting phase, ensuring their understanding and expertise in the product. I have utilized my strong communication and leadership skills to train and guide new hires in the customer service department. Additionally, I have implemented new strategies to streamline the nesting process and improve the overall efficiency of the team.
S

Customer Service Representative

Sutherland Global ServicesNov 2022 - Feb 2023 • 4 mos As a Customer Service Representative, I joined the company and quickly excelled in providing exceptional support to users. In just three months, I demonstrated my ability to handle complex customer issues with patience, empathy, and professionalism. My commitment to providing top-notch service earned me a promotion within the first three months of my employment. With a passion for problem-solving and a dedication to customer satisfaction, I am confident in my ability to continue exceeding expectations as a valued member of the customer service team.
S

Customer Service Representative

Sitel GroupAug 2021 - Aug 2022 • 1 yr 1 moAs a Customer Service Representative for Sitel, I have spent a year connecting consumers who are interested in buying, renting or leasing properties with real estate agents who are best suited to meet their needs. I have utilized my exceptional communication and interpersonal skills to build relationships with customers and ensure that their questions and concerns are addressed promptly and effectively. Additionally, I have demonstrated proficiency in various software and database management systems used in the industry. Through my experience, I have gained extensive knowledge of the real estate market, enabling me to provide valuable insights to clients and colleagues.
T

Customer Service Representative

TeleperformanceJan 2021 - May 2021 • 5 mosAs a Customer Service Representative for a phone provider company, I have successfully managed up to 150 calls per day, assisting users with basic troubleshooting and technical support. With exceptional communication skills, I have been able to effectively communicate complex technical concepts in an easy-to-understand manner, resulting in high levels of customer satisfaction. Additionally, I have utilized various software and database management systems to efficiently process customer requests and resolve issues in a timely manner. Through my experience, I have gained a deep understanding of the telecom industry and the unique challenges associated with providing excellent customer service in this field.

Education

U

Universidad Autónoma de Bucaramanga

Bachelor's degree, Film and TelevisionJul 2015

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.