Top Talent like Sara are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Sara Chamma

Customer Success Manager • Product Marketing Manager • Copywriter • Dallas, TX, US
Survey Design
Survey Creation
A/B Testing
Agile Project Management
Agile
Brand Identity
Brand Development
Asana
Google Slides
Telecommunications
Google Home
B2B Marketing
SaaS
Patient Demographics
Cultural Competency
Visual Merchandising
Instagram
Pinterest
Call Center
Monday.com
Event Management
Program Coordination
Creative Writing
Healthcare
Outbound Sales
Strategy & Business Development
SAP
eBooks
Peer Mentoring
Organization
Blog Writing
Miro
Partnership Creation
SharePoint
Zoom
Case Management
Client Communication
Asset Management
Customer Discovery
Influencer Marketing
Salesforce
Go-to-market Strategy
JIRA
Zendesk
Intercultural Communication
NetSuite
Customer Analytics
Medical Demographics
Leadership
Websites
Interpersonal skills
Hospitality
Collaboration
Business Strategy
Engagement
Chatbots
Customer Relationship Management
Account Executive
Consumer Relations
Technology
Product Support
Account Management
Customer Service
Training
Technology Support
Customer Experience
HubSpot
Available for hire fromNegotiable
Contracts
Seasoned Customer Success Manager | Expert in MedTech & SaaS | Specializing in Customer Retention and Revenue Growth
I am a seasoned Customer Success Manager/ Product Marketer with over 10 years of experience in the MedTech and SaaS industries. My expertise includes customer success management, onboarding, implementation, representing the voice of customer, and customer education. I hold a Master of Public Health in Practice Management and have a proven track record of leading cross-functional teams, improving customer retention, and driving revenue growth. Proficient in Salesforce, Gainsight, and various CRM systems, I excel at identifying customer needs, developing strategic plans, and executing impactful solutions to enhance customer satisfaction and loyalty.

Work History

S

Director of Customer Enablement and Education

SycleAs the Director of Customer Enablement and Education, likely contributions include overseeing customer training programs, developing educational materials, and ensuring customers are fully enabled to use the company's products effectively.
M

Global Customer Success Manager / Product Marketing Manager

MedtronicOct 2022 - Sep 2023 • 1 yrExecuted the creation and global rollout of a novel customer success program, managing its adoption across multiple international markets. Collaborated with UX/UI designers to create intuitive user experiences within the Gainsight platform, achieving over 90% program adoption within 30 days. Managed a portfolio of high-value senior sales associates, providing strategic consultation and support to maintain customer relationships and ensure satisfaction. Utilized Gainsight and CRM systems to identify product gaps and inefficiencies in the sales funnel, leading to an 8% increase in upsell opportunities across program participants. Developed and executed strategic account plans to drive adoption, expansion, and upsell opportunities, aligning with overall business objectives. Conducted comprehensive product walk-throughs and training sessions on the Gainsight platform, Salesforce, and Qualtrics, ensuring seamless integration and user proficiency. Created detailed user requirements and collaborated with IT and third-party vendors to develop the necessary infrastructure for product feedback and customer satisfaction assessments. Implemented agile methodologies to manage projects from inception to completion, ensuring timely and successful delivery. Developed and executed consultative selling courses to accompany the customer success program, enhancing the sales teams ability to retain and grow customer accounts.
W

Product Marketing Manager and Customer Success Manager

WhisperMay 2021 - Jul 2022 • 1 yr 3 mosLed the onboarding process for new accounts, overseeing a 90-day orientation cycle aimed at educating clients on the integration and application of AI in healthcare. Served as the primary point of contact throughout the onboarding phase, ensuring successful implementations and high client satisfaction. Developed patient education materials in collaboration with marketing departments, enhancing public awareness and understanding of AI in healthcare. Created and executed go-to-market strategies for telehealth programs, resulting in a 70% increase in initial revenue. Conducted extensive market research and data analysis to identify trends and opportunities, leading to the creation of a pilot program that increased revenue by 280%. Maintained strong relationships with key stakeholders, gathering feedback to inform product strategy and drive continuous improvement. Utilized agile methodologies to manage projects effectively, ensuring timely completion and alignment with business goals. Developed and maintained comprehensive documentation, including user guides, training materials, and marketing collateral, to support product adoption and customer success.
S

Audiology Customer Success Manager & IT Support

Sonova GroupSep 2019 - May 2021 • 1 yr 9 mosProvided remote support for over 2000 client accounts, managing software implementation, customer retention, and product education. Trained providers and created comprehensive onboarding programs, reducing support calls by 15% and enhancing customer satisfaction. Implemented proactive communication strategies, resulting in a 25% reduction in churn rate and improved customer engagement. Coordinated beta testing programs, collected user feedback, and utilized data-driven insights to drive product enhancements. Acted as the main point of contact for customer inquiries, resolving issues promptly and effectively to maintain high levels of customer satisfaction. Collaborated with product and engineering teams to address customer feedback, influence product enhancements, and ensure successful product launches. Developed and maintained detailed documentation, including training materials, FAQs, and user guides, to support customer education and product adoption.
L

Senior Audiology Solutions Engineer, Customer Success, and Implementation Manager

Lucid AudioMay 2018 - Sep 2019 • 1 yr 5 mosManaged relationships with key enterprise clients, providing tailored training programs and enhancing product knowledge and satisfaction. Led cross-functional initiatives to improve customer satisfaction, resulting in a 10% increase in Net Promoter Score (NPS). Served as the main point of contact for product support, developing solutions with software and training teams to address client needs and improve user experiences. Conducted extensive market research and data analysis to identify trends and opportunities, leading to the development of innovative solutions for client retention and satisfaction. Implemented and managed telehealth solutions, providing remote support and training to healthcare providers and patients. Developed and maintained comprehensive documentation, including training materials, user guides, and marketing collateral, to support product adoption and customer success.

Education

U

University of South Florida

Masters of Public Health, Infection Control Program and Design2019 - 2020
P

Product Marketing Alliance

2022
U

University of South Florida

Masters of Public Health, Practice Management2018 - 2020
N

Nova Southeastern University

Clinical Doctor of Audiology Au.D, Audiology/Audiologist2013 - 2014
U

University of Central Florida

Bachelor of Science (B.S), Communication Sciences and Disorders, General2009 - 2012
U

University of South Florida

Master's degree, Public Health

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Seasoned Customer Success Manager | Expert in MedTech & SaaS | Specializing in Customer Retention and Revenue Growth
I am a seasoned Customer Success Manager/ Product Marketer with over 10 years of experience in the MedTech and SaaS industries. My expertise includes customer success management, onboarding, implementation, representing the voice of customer, and customer education. I hold a Master of Public Health in Practice Management and have a proven track record of leading cross-functional teams, improving customer retention, and driving revenue growth. Proficient in Salesforce, Gainsight, and various CRM systems, I excel at identifying customer needs, developing strategic plans, and executing impactful solutions to enhance customer satisfaction and loyalty.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Sara are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Sara Chamma

Customer Success Manager • Product Marketing Manager • Copywriter • Dallas, TX, US
Survey Design
Survey Creation
A/B Testing
Agile Project Management
Agile
Brand Identity
Brand Development
Asana
Google Slides
Telecommunications
Google Home
B2B Marketing
SaaS
Patient Demographics
Cultural Competency
Visual Merchandising
Instagram
Pinterest
Call Center
Monday.com
Event Management
Program Coordination
Creative Writing
Healthcare
Outbound Sales
Strategy & Business Development
SAP
eBooks
Peer Mentoring
Organization
Blog Writing
Miro
Partnership Creation
SharePoint
Zoom
Case Management
Client Communication
Asset Management
Customer Discovery
Influencer Marketing
Salesforce
Go-to-market Strategy
JIRA
Zendesk
Intercultural Communication
NetSuite
Customer Analytics
Medical Demographics
Leadership
Websites
Interpersonal skills
Hospitality
Collaboration
Business Strategy
Engagement
Chatbots
Customer Relationship Management
Account Executive
Consumer Relations
Technology
Product Support
Account Management
Customer Service
Training
Technology Support
Customer Experience
HubSpot
Available for hire fromNegotiable
Contracts

Work History

S

Director of Customer Enablement and Education

SycleAs the Director of Customer Enablement and Education, likely contributions include overseeing customer training programs, developing educational materials, and ensuring customers are fully enabled to use the company's products effectively.
M

Global Customer Success Manager / Product Marketing Manager

MedtronicOct 2022 - Sep 2023 • 1 yrExecuted the creation and global rollout of a novel customer success program, managing its adoption across multiple international markets. Collaborated with UX/UI designers to create intuitive user experiences within the Gainsight platform, achieving over 90% program adoption within 30 days. Managed a portfolio of high-value senior sales associates, providing strategic consultation and support to maintain customer relationships and ensure satisfaction. Utilized Gainsight and CRM systems to identify product gaps and inefficiencies in the sales funnel, leading to an 8% increase in upsell opportunities across program participants. Developed and executed strategic account plans to drive adoption, expansion, and upsell opportunities, aligning with overall business objectives. Conducted comprehensive product walk-throughs and training sessions on the Gainsight platform, Salesforce, and Qualtrics, ensuring seamless integration and user proficiency. Created detailed user requirements and collaborated with IT and third-party vendors to develop the necessary infrastructure for product feedback and customer satisfaction assessments. Implemented agile methodologies to manage projects from inception to completion, ensuring timely and successful delivery. Developed and executed consultative selling courses to accompany the customer success program, enhancing the sales teams ability to retain and grow customer accounts.
W

Product Marketing Manager and Customer Success Manager

WhisperMay 2021 - Jul 2022 • 1 yr 3 mosLed the onboarding process for new accounts, overseeing a 90-day orientation cycle aimed at educating clients on the integration and application of AI in healthcare. Served as the primary point of contact throughout the onboarding phase, ensuring successful implementations and high client satisfaction. Developed patient education materials in collaboration with marketing departments, enhancing public awareness and understanding of AI in healthcare. Created and executed go-to-market strategies for telehealth programs, resulting in a 70% increase in initial revenue. Conducted extensive market research and data analysis to identify trends and opportunities, leading to the creation of a pilot program that increased revenue by 280%. Maintained strong relationships with key stakeholders, gathering feedback to inform product strategy and drive continuous improvement. Utilized agile methodologies to manage projects effectively, ensuring timely completion and alignment with business goals. Developed and maintained comprehensive documentation, including user guides, training materials, and marketing collateral, to support product adoption and customer success.
S

Audiology Customer Success Manager & IT Support

Sonova GroupSep 2019 - May 2021 • 1 yr 9 mosProvided remote support for over 2000 client accounts, managing software implementation, customer retention, and product education. Trained providers and created comprehensive onboarding programs, reducing support calls by 15% and enhancing customer satisfaction. Implemented proactive communication strategies, resulting in a 25% reduction in churn rate and improved customer engagement. Coordinated beta testing programs, collected user feedback, and utilized data-driven insights to drive product enhancements. Acted as the main point of contact for customer inquiries, resolving issues promptly and effectively to maintain high levels of customer satisfaction. Collaborated with product and engineering teams to address customer feedback, influence product enhancements, and ensure successful product launches. Developed and maintained detailed documentation, including training materials, FAQs, and user guides, to support customer education and product adoption.
L

Senior Audiology Solutions Engineer, Customer Success, and Implementation Manager

Lucid AudioMay 2018 - Sep 2019 • 1 yr 5 mosManaged relationships with key enterprise clients, providing tailored training programs and enhancing product knowledge and satisfaction. Led cross-functional initiatives to improve customer satisfaction, resulting in a 10% increase in Net Promoter Score (NPS). Served as the main point of contact for product support, developing solutions with software and training teams to address client needs and improve user experiences. Conducted extensive market research and data analysis to identify trends and opportunities, leading to the development of innovative solutions for client retention and satisfaction. Implemented and managed telehealth solutions, providing remote support and training to healthcare providers and patients. Developed and maintained comprehensive documentation, including training materials, user guides, and marketing collateral, to support product adoption and customer success.

Education

U

University of South Florida

Masters of Public Health, Infection Control Program and Design2019 - 2020
P

Product Marketing Alliance

2022
U

University of South Florida

Masters of Public Health, Practice Management2018 - 2020
N

Nova Southeastern University

Clinical Doctor of Audiology Au.D, Audiology/Audiologist2013 - 2014
U

University of Central Florida

Bachelor of Science (B.S), Communication Sciences and Disorders, General2009 - 2012
U

University of South Florida

Master's degree, Public Health

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.