Sarah Bailey

With an Associate of Arts degree in Liberal Arts and Sciences, and a background in Computer and Information Sciences, I have gained a diverse skill set. My experience includes roles such as Sales Associate at Macy's, Assistant Manager at Little General Stores, and Front Desk Receptionist at Yes Ford. I have also worked as an Economic Officer at WVDHHR and as a Customer Service Specialist at Amazon. These positions have honed my customer service, organizational, and problem-solving abilities. Additionally, my time as an Information Technology Help Desk at BrickStreet Insurance has equipped me with technical expertise and the ability to work effectively in a team. I am dedicated, adaptable, and eager to contribute to a dynamic work environment.

Work History

Sales Associate

Macy's

Assistant Manager

Little General StoresSep 2022 - Jan 2023 • 5 mosGreeted and assisted customer concerns, used cash register and simple math, counted and banked deposit earnings, input information into computer system, managed inventory, stocked shelves, cleaned, mopped, swept, made coffee

Front Desk Receptionist

Yes FordOct 2020 - Jan 2021 • 4 mosGreeted customers and clients upon entry into the dealership, answered all phone calls and transferred them to the proper team, assisted with office tasks and organization for the dealership, cleaned dealership, bathrooms, and common areas, kept everything tidy

Economic Officer

WVDHHRJul 2019 - Nov 2019 • 5 mosInterviewed clients to check their eligibility for government and state funded programs, handled a caseload of clients to assist with applications and re-certifications, gathered necessary verification from several different sources, gave clients referral information to other agencies when needed

Information Technology Help Desk

BrickStreet InsuranceApr 2019 - Jul 2019 • 4 mosAssisted users via phone call and walk-ups with issues related to computer usage, technical problems, and connection issues, worked with a small team of other IT professionals to resolve trouble tickets and reach out to different program developers to gather further information, learned and utilized different programs, tools, workarounds, and fixes to assist with any user issue

Customer Service Specialist

AmazonOct 2014 - Feb 2019 • 4 yrs 5 mosAssisted in locating unknown, fraudulent, and disputed charges, confirmed refunds for transactions, retro-charged orders, researched disputed charges, developed and coded Help pages on Amazon.com, created, updated and maintained internal resources for employees, worked with business partners across a variety of products, services, and locations, owned and completed projects to improve processes of different departments and teams, enthusiastically worked with agents to develop champion employees, helped customers create and implement ads for their website, provided marketing tips that helped push traffic to their website, acted as team presenter for process improvement meetings with managers and other superiors, helped customers with placing and editing orders, getting order statuses, refunding and replacing orders as needed, navigating through the website, partnered with the software development team to resolve trouble tickets, fix customer issues, and add features

Education

Mountwest Community and Technical College

Computer and Information Sciences and Support Services

Ohio University-Southern Campus

Associate of Arts - AA, Liberal Arts and Sciences, General Studies and Humanities2009 - 2013

Boyd County High School

High School Diploma2005 - 2009

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