Sarah Hoffkins

Copywriter

Customer Success Manager

Content Marketing Manager

Newtown, CT, US

Content Writing

Creative Writing

Editing

Copywriting

Available for hire fromNegotiable

Full-Time Roles

Contracts

Adaptable and detail-oriented creative writer with a passion for customer and business success

Adaptable and detail-oriented creative writer with a passion for customer and business success. With a background in customer service, I've been able to hone my skills in connecting to customers and promote new products through those connections. When I'm not working, I will usually be practicing archery outside or trying out a new recipe in the kitchen.

Work History

Barista

Starbucks Excelled in delivering top-notch customer service, handling cash transactions, and ensuring optimal store cleanliness and organization. Actively participated in promoting and upselling featured products, enhancing the overall customer experience. Analyzed daily sales reports and communicated with managers to provide insights on how to uphold the Starbucks standard of service. Assisted shift supervisors in organizing and managing inventory, contributing to the efficient flow of daily operations. Demonstrated expertise in guiding customers through the ordering process, offering product knowledge, and ensuring satisfaction with each transaction. Managed cash and card transactions with precision, maintaining accuracy and adhering to financial protocols. Played a crucial role in team development by training and coaching new baristas, covering various aspects, including coffee preparation, store policies, and customer interactions. Proactively restocked supplies to prevent shortages, ensuring a seamless workflow for fellow baristas.

Host

Texas RoadhousePart-time EmployeeMay 2017 - Apr 2021 • 4 yrsLed as Head Host, managing reservations, take-out orders, and customer greetings with a focus on delivering exceptional service. Collaborated with the Marketing team to plan and execute events, fostering business-to-business relationships and contributing to the overall success of the restaurant. Consistently analyzed sales reports and reservation systems to provide accurate wait times and keep the flow of service consistent. Coordinated seating arrangements using a sophisticated digital system, ensuring optimal table turnover and preventing overloading of kitchen staff and servers. Effectively handled customer inquiries, special requests, and complaints, showcasing strong communication skills and professionalism during phone interactions. Played a pivotal role in the training program, guiding new employees through store policies and protocols, demonstrating leadership and commitment to team development. Proactively created a positive and welcoming atmosphere by greeting and engaging with customers upon entry, contributing to a favorable dining experience.

Education

Western Connecticut State University

Bachelor's Degree, English2014 - 2019

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