Sean King

Project Manager • Greenwood Village, CO, US

Product Strategy

Leadership

Product Management

Digital Strategy

Available for hire fromNegotiable

Contracts

Executive in Product, Platform & Transformation | Consultant, HumanContext.ai | Aligning Systems & Experience to Drive Business Value

I design for context the way others design for usability: as a first principle. My focus is on platform-scale product leadership. I build systems that reduce friction, preserve continuity, and scale with the business. I specialize in context engineering, the practice of designing data, identity, and system behavior that carry forward what matters and keep digital experiences coherent as they grow. 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝘁𝗵𝗶𝗻𝗸𝗶𝗻𝗴 → 𝗛𝘂𝗺𝗮𝗻 𝗰𝗼𝗻𝘁𝗲𝘅𝘁 = 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘃𝗮𝗹𝘂𝗲 That equation captures how I work, especially in organizations facing complexity at scale. After a merger, during periods of rapid growth, or while preparing for AI, customer experience often starts to break down, teams lose alignment, and product investments stall. That is where I operate best. I have led zero-to-one platform launches, scaled enterprise self-service ecosystems, and built AI-ready data infrastructure across fragmented orgs and multi-generational tech stacks. My work often lives in the seams between design and engineering, user and system, product and platform. 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 Right now, I am open to: • Full-time executive roles in product, platform, or digital transformation • Product and AI consulting and advisory work through HumanContext.ai • Fractional leadership in product strategy thinking and org design, AI readiness, and experience-led transformation You can find my services at HumanContext.ai, and my writing at InspiredNonsense.com. For the full professional story, visit seanevanking.com. If you are working through complexity and looking for clarity, I would love to connect. sean@seanevanking.com

Projects

Transforming the Client Experience at SpectrumEnterprise.net

When Charter, Time Warner Cable, and Brighthouse merged, we formed Spectrum Enterprise, and inherited over 40 disconnected portals, each tied to separate systems, logic, and data models. The ask was to create a unified self-service experience for enterprise clients. Early on, we recognized that one of the most foundational challenges to building this portal was identity: there was no reliable way to define a client across the combined back office. There was no reliable way to define a client across the combined back office. So we built one. My team designed a machine learning system to process data from across the business (billing, provisioning, support, CRM) and generate a consistent index of the client. This index became the foundation for both authentication and personalization, enabling us to reflect what clients actually expected to see: their services, their data, their teams. With that in place, we were able to create something new in the enterprise telecom industry: a truly client-centric platform for managing services at scale. Clients could view and pay bills, submit and track support tickets, configure services, and get real-time status updates. We launched the platform in phases, starting with high-touch accounts and expanding from there. Today, more than 60,000 client organizations use it regularly. Support call volume has dropped by over 60%. Internal teams have clearer visibility into the client relationship. I led the product strategy, roadmap, and cross-functional coordination across engineering, operations, and support. The work focused on building shared structure, across systems, teams, and interfaces. We ended up with a differentiated client-centric portal in a very technical market, and a client index system that continues to be used across the business in different ways (IVR, support systems, CRM integration, etc.) to support a more coherent experience for everyone involved.See More

Work History

Founder & Principal Consultant

HumanContext.aiFounded a consulting and advisory practice focused on helping organizations realign fragmented systems, digital platforms, and data strategy around the customer experience. Advised mid-market and enterprise clients on customer-centered digital transformation initiatives, spanning AI readiness, internal tool modernization, and self-service enablement.

Vice President, Digital Modernization and Business Transformation

Spectrum Enterprise – Charter CommunicationsJan 2021 - Jan 2024 • 3 yrs 1 moLed foundational digital transformation for a $2B B2B enterprise unit by defining the product strategy and roadmap, architecting platform strategies, and integrating siloed systems to enable scalable AI-driven modernization.

Senior Director, Digital Modernization and Product Management

Spectrum Enterprise – Charter CommunicationsJan 2016 - Jan 2021 • 5 yrs 1 moDirected Product Management and spearheaded the zero-to-one development of scalable client self-service platforms for the SMB business unit.

Product Manager, User Experience

IQNavigator (Beeline)Jan 2010 - Jan 2013 • 3 yrs 1 moEstablished UX discipline across product development as the first UX-specific hire at this leading VMS software company.

User Interface Manager | UI Developer | Web Designer

Arrow Electronics – North American Components DivisionJan 2001 - Jan 2010 • 9 yrs 1 moBuilt and led front-end development teams while implementing modern JavaScript/CSS libraries to optimize eCommerce interfaces within a system processing thousands of parts and $40M+ in online sales.

Education

University of Colorado Boulder

BFA, Film

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Executive in Product, Platform & Transformation | Consultant, HumanContext.ai | Aligning Systems & Experience to Drive Business Value

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.

Available Now

Book a Call

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