Serena D

Project Manager • Operations Manager • Product Manager • Philadelphia, PA, US

Scheduling

Organization

Planning

Agile

Program Coordination

Leadership

Time Management

Agile Project Management

Microsoft Outlook

Microsoft Project

JIRA

Project Planning

Project Management

Available for hire fromNegotiable

Contracts

Certified Project Manager and Operations Specialist with Expertise in Healthcare and Pharmaceuticals

Strategic. Solutions-driven. People-focused. With 20+ years of experience leading operations, project management, and cross-functional teams in the pharmaceutical and healthcare sectors, I thrive at the intersection of innovation and execution. I’ve managed clinical trials, optimized global medical affairs, and driven process improvements across Fortune 500 companies—always with a focus on outcomes, efficiency, and empowering people. As a certified Project Manager with a background in Public Health and Healthcare Operations, I bring structure to complexity, clarity to strategy, and collaboration to every initiative. Whether leading teams, launching programs, or consulting through my business, I’m passionate about delivering excellence that makes a difference. Let’s connect and lead impact together.

Projects

Example Project Meeting Agenda

This Example Project Meeting Agenda outlines a structured approach for managing project-related discussions, ensuring alignment among stakeholders, and driving progress toward key milestones. It includes time allocations, discussion topics, decision points, and action items to keep meetings focused, efficient, and outcome-driven. Designed for project managers, team leads, and cross-functional teams, this template supports effective communication, accountability, and project transparency across all phases of execution. See More

IME Process Flowchart Example

This IME (Independent Medical Examination) Process Flowchart Example provides a visual representation of the end-to-end workflow involved in coordinating, conducting, and documenting independent medical evaluations. It outlines each critical step—from referral and appointment scheduling to report submission and follow-up—ensuring consistency, compliance, and efficiency across the process. Ideal for healthcare administrators, case managers, and operations teams, this flowchart supports process clarity, role alignment, and streamlined execution in IME management. See More

Work History

Certified Project Manager

Premier Operations & Solutions

Senior Project Coordinator

Otsuka Pharmaceutical Companies (U.S.)

Business Owner

Premier Logisitics Management

Virtual Assistant

Premier VAClient services, creating and running reports, escalated client issues, document and SOP creation and implementation, project management, email management, administrative duties

Lead Technician

Optum

Global Medical Affairs Project Manager

OtsukaNov 2022 - Dec 2024 • 2 yrs 2 mosManaged global projects within the pharmaceutical industry, focusing on clinical operations, ensuring alignment with corporate objectives, and overseeing communication between cross-functional teams.

Operations Manager / Consultant

ConsultantAug 2022 - Mar 2023 • 8 mosLed development and execution of comprehensive global business strategies, managed budget forecasts, and coordinated cross-functional teams to achieve business goals.

Project Manager - Rare Clinical Drug Safety & Development

Premier Logistics ManagementFeb 2021 - Aug 2022 • 1 yr 7 mosLed clinical drug safety and development projects, aligning strategic goals, and managing cross-functional teams to meet business objectives.

Project Manager / Senior Technician

OptumFeb 2022 - Nov 2022 • 10 mosOversaw project execution, managed technical teams, and ensured compliance with regulatory standards.

Clinical Operations Manager

Local Medical CenterApr 2021 - Nov 2021 • 8 mosDirected comprehensive operational efforts in clinical initiatives, ensuring alignment with corporate goals and managing cross-functional teams.

Clinical Operations Manager II

GSKNov 2020 - Mar 2021 • 5 mosManaged clinical operations, ensuring resources were efficiently allocated and projects aligned with corporate strategies.

Education

Capella University

Master of Science - MS, Health/Health Care Administration/Management2016 - 2017

Temple University

Bachelor of Science - BS, Public Health2012

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