Top Talent like Shanise are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.
Recently Active

Shanise Harris

Customer Success Manager • Operations Manager • New York, NY, US
Top Earner
Customer Service
Customer Experience
Administrative Support
Asana
G-Suite
Canva
Email Support
Documentation
Available for hire fromNegotiable
Full-Time Roles
Contracts
Experienced Customer Support Specialist & Virtual Assistant Ready to Help You Succeed!
Hello! As someone with a proven track record of managing high volumes of support requests, I have the expertise necessary to help businesses maintain strong relationships with their customers. With exceptional communication skills, a passion for delivering world-class customer service, and a dedication to ensuring client success, I am the ideal candidate for businesses seeking a highly skilled and experienced customer support specialist and virtual assistant.

Work History

N

Customer Support Specialist

NuORDERJan 2021 - Jan 2023 • 2 yrs 1 moManaged high volume of incoming customer tickets, chat, and phone support, providing timely and effective assistance to resolve customer issues and concerns. Troubleshot app issues and bugs raised by clients and internally, testing and replicating issues to determine the best course of action for resolution. Became a NuORDER expert, demonstrating a deep understanding of the web and iPad app to provide exceptional technical and non-technical support to clients. Interacted professionally with VIP customer clients, ensuring their needs were met with the highest level of customer service. Analyzed and manipulated data in Excel to identify data issues and worked with customers to address and resolve these issues.
N

Product Support Specialist

NoteworthJan 2020 - Jan 2021 • 1 yr 1 moResponded to inbound support requests in a confident, knowledgeable, and empathetic manner while meeting SLAs, ensuring exceptional customer service. Guided new Noteworth patients through product walkthroughs, providing personal outreach when needed, to ensure a seamless and positive user experience. Demonstrated mastery of Noteworth's client-facing application, providing technical support to both technical and non-technical users. Created and followed internal workflow and documentation processes for questions, concerns, and product issues, ensuring all support requests were handled efficiently and effectively. Facilitated and led help desk quality audits, building reports that highlighted support trends and provided analysis of results on a monthly basis. Additionally, provided training and created documentation for both internal and client-facing use, to ensure continuous improvement of product and services.
Reviews
Exceeds Expectations
Exceeds ExpectationsRecommended by clients 1 times.
Exceeds Expectations
Top EarnerHas earned $10k+ on Pangea.
Shanise has received Kudos for:
Teamwork (3)
Problem Solving (3)
Reliability (2)
Innovation (1)
Communication (1)

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Education

Kennesaw State University

Bachelor's Degree, CommunicationsMay 2011 - Dec 2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Recently Active
Experienced Customer Support Specialist & Virtual Assistant Ready to Help You Succeed!
Hello! As someone with a proven track record of managing high volumes of support requests, I have the expertise necessary to help businesses maintain strong relationships with their customers. With exceptional communication skills, a passion for delivering world-class customer service, and a dedication to ensuring client success, I am the ideal candidate for businesses seeking a highly skilled and experienced customer support specialist and virtual assistant.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Shanise are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Shanise Harris

Customer Success Manager • Operations Manager • New York, NY, US
Top Earner
Customer Service
Customer Experience
Administrative Support
Asana
G-Suite
Canva
Email Support
Documentation
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

N

Customer Support Specialist

NuORDERJan 2021 - Jan 2023 • 2 yrs 1 moManaged high volume of incoming customer tickets, chat, and phone support, providing timely and effective assistance to resolve customer issues and concerns. Troubleshot app issues and bugs raised by clients and internally, testing and replicating issues to determine the best course of action for resolution. Became a NuORDER expert, demonstrating a deep understanding of the web and iPad app to provide exceptional technical and non-technical support to clients. Interacted professionally with VIP customer clients, ensuring their needs were met with the highest level of customer service. Analyzed and manipulated data in Excel to identify data issues and worked with customers to address and resolve these issues.
N

Product Support Specialist

NoteworthJan 2020 - Jan 2021 • 1 yr 1 moResponded to inbound support requests in a confident, knowledgeable, and empathetic manner while meeting SLAs, ensuring exceptional customer service. Guided new Noteworth patients through product walkthroughs, providing personal outreach when needed, to ensure a seamless and positive user experience. Demonstrated mastery of Noteworth's client-facing application, providing technical support to both technical and non-technical users. Created and followed internal workflow and documentation processes for questions, concerns, and product issues, ensuring all support requests were handled efficiently and effectively. Facilitated and led help desk quality audits, building reports that highlighted support trends and provided analysis of results on a monthly basis. Additionally, provided training and created documentation for both internal and client-facing use, to ensure continuous improvement of product and services.
Reviews
Exceeds Expectations
Exceeds ExpectationsRecommended by clients 1 times.
Exceeds Expectations
Top EarnerHas earned $10k+ on Pangea.
Shanise has received Kudos for:
Teamwork (3)
Problem Solving (3)
Reliability (2)
Innovation (1)
Communication (1)

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Education

Kennesaw State University

Bachelor's Degree, CommunicationsMay 2011 - Dec 2014

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.