Shayan Aijaz Malik

Copywriter • Customer Success Manager • Community Manager • Houston, TX, US

Research

Design Research

Editing

Proofreading

Strategy & Business Development

Strategic Communications

Leadership

Team Building

Team Management

Creative Thinking

Creative Writing

Copy Editing

Available for hire fromNegotiable

Full-Time Roles

Creative copywriter with experience in leadership, team management and customer success.

Experienced creative copywriter adept at collaborating with both business and personal brands. Passionate about the art of crafting compelling content, seamlessly blending strategic insight with the unique essence of each client. Committed to cultivating robust and lasting client connections.

Projects

Writing Portfolio

In my writing portfolio, you can review the many different types of projects I've worked on, such as ad copy, websites, blogs and articles, etc.!See More

Work History

Head of Client Success

Ripple ImpactAug 2022 - Apr 2023 • 9 mosHead of Client Success (Aug 2022 – Apr 2023) ● Orchestrated the expansion and maturation of the Client Success department, bringing superior focus on writing, editing, and proofreading client deliverables. ● Crafted departmental guidelines for client portfolio management, creating high-quality written content tailored to individual brands. ● Established policies for project management, ensuring precision in all written communication both internally and in client-facing contexts. ● Overhauled onboarding procedures for new clients, refining sales documents and presentations to ensure clarity and impact. ● Initiated growth strategies across all departments, including comprehensive training on effective business writing and communication. ● Represented Ripple Impact at the Global Media Congress, managing all written logistics, travel plans, and asset management with a keen editorial eye.

Marketing Manager

Ripple ImpactSep 2021 - Aug 2022 • 1 yrChampioned Ripple Impact’s Digital Marketing Internship ‘22, expertly crafting written project management tools, templates, schedules, and training materials for a cohort of 12 interns. ● Recruited and trained a team of copywriters, refining their skills to manage individual client portfolios effectively. ● Innovated long-term usable signature templates, tools, and assets, ensuring impeccable written content for both internal and external stakeholders. ● Pioneered the campaign strategy and external communication for Saleema Vellani's book tour, creating compelling written content to drive engagement. ● Represented Ripple Impact at various events, demonstrating excellence in written communication and presentation. ● Conceived and executed book marketing strategies, developing engaging written campaigns and assets.

Marketing Copywriter

Ripple ImpactJun 2021 - Sep 2021 • 4 mos● Developed a comprehensive suite of templates for all written communication, ensuring brand consistency and professional quality. ● Drove marketing campaigns with strategic writing, meticulous editing, and performance tracking to achieve measurable business growth. ● Showcased superb copywriting skills, writing persuasive marketing copy for clients and the company, successfully engaging target audiences.

Content and Community Specialist

10 PearlsMay 2021 - Sep 2021 • 5 mos● Managed all facets of content strategy, overseeing the creation, editing, and proofreading of internal and external communication. ● Led marketing efforts for client startups, crafting engaging written content to drive brand awareness, lead generation, and business growth. ● Trained startups in effective communication strategies, creating impactful written campaigns.

Content Manager/Strategist

The Nest I/OSep 2020 - May 2021 • 9 mosOversaw content and communication strategy across various platforms, ensuring each written document, sponsorship proposal, and grant application was engaging and consistent with the brand. ● Led the creative strategy for 021 Disrupt, crafting compelling written content to establish the event as a leading conference in the industry. ● Provided comprehensive content support to startups, assisting them in developing persuasive written communication, from pitch decks to elevator pitches. ● Conducted workshops and one-on-one sessions to enhance startups' communication abilities, enabling them to write compelling pitches and secure essential partnerships.

Education

Habib University

Bachelor's in Arts, Communication and DesignAug 2015 - Jun 2019

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