Top Talent like Shelly are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Shelly Murphy

Operations Manager •
Available for hire fromNegotiable
Contracts
Business Operations and Process Analysis Expert
With a robust background in business operations and process analysis, I have honed my expertise across various roles in the technology sector. My journey began at CenturyLink, where I progressed from a Sr. Contract Administrator to a Lead Process Analyst, overseeing critical operations and facilitating user acceptance testing. At Lumen Technologies, I served as a Program Manager and Technical Process Architect, driving innovative solutions for enterprise customers. My role as a Business Operations Analyst at Hagadone Technologies involved implementing workflows and process mapping to enhance operational efficiency. I hold certifications in SAFe Agile, Journey Mapping, Six Sigma Green Belt, and Business Analysis, reflecting my commitment to continuous learning and strategic planning. Additionally, I have contributed to community initiatives as a volunteer director at the Kenmore Water Activity Center. My educational foundation from institutions like the Haslam College of Business supports my strategic approach to business challenges.

Work History

H

Business Operations Analyst

Hagadone TechnologiesNov 2024 - Feb 2025 • 4 mosDetermine and implement workflows, processes, and procedures for each role and product. Build internal and external process mapping. Oversee operational processes and architecture. Design and create process documentation and training manuals for Quality Assurance Team. Collaborate on client success mapping with Customer Success Manager. Support implementation and technical processes. Support the President and Director of Operations with problem-solving.
L

Program Manager / Technical Process Architect / Lead Process Analyst

Lumen TechnologiesFeb 2023 - Apr 2024 • 1 yr 3 mosDesigning new process solutions that utilize our technology services platforms to shape the growth of our enterprise customers as they embrace the 4th Industrial Revolution. Developing a technical sales strategy and presenting solutions to address our customers’ requirements, providing business value by partnering with Sales, Solution Engineering, and Customer Success Executives, and leading innovative conversations that result in the very best customer-centered experience.
L

Lead Process Analyst / SAFe Agile Product Owner

Lumen TechnologiesAug 2019 - Mar 2023 • 3 yrs 8 mosAs a Lead Process Analyst and SAFe Agile Product Owner, likely contributed to process improvements and agile product ownership, ensuring efficient operations and successful project delivery.
K

Director (Volunteer)

Kenmore Water Activity Center (KWAC) non profitJan 2019 - Dec 2019 • 1 yrAs a volunteer board member for KWAC, I ensure that the organization’s mission is being accomplished in accordance with the purposes defined in our incorporation. The KWAC vision is that we grow to be a unique provider of community-oriented hand-powered water sports in a natural north Lake Washington environment.
C

Lead Process Analyst

CenturyLinkJul 2014 - Aug 2019 • 5 yrs 2 mosI support end to end processes for the Centurylink CPE organization for North American Operations. I facilitate user acceptance testing and ensure operational readiness for new product roll outs as well as new system enhancements and process/policy changes.
C

Order Management Service Delivery Supervisor

CenturyLinkJul 2011 - Jul 2014 • 3 yrs 1 moOverseeing development of new engineering support team for design, sale and installation of CPE Equipment for large business and government offices.
C

Sr. Contract Administrator

CenturyLinkApr 2000 - Jul 2011 • 11 yrs 4 mosSpecializing in the order management of E911 public safety CPE equipment installations.

Education

S

SAFe Agile

Certification for SAFe Agile PO/PM, Strategy and Planning2022
J

Journey Mapping And Management

Journey Mapping and Management Certificate Level 1, Journey Mapping and Management2021
H

Haslam College of Business at the University of Tennessee

Certification, Business Analysis2018
A

Aveta Business Institute

Certification, Six Sigma Green Belt2016
C

Coeur d'Alene High School

Graduate

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Business Operations and Process Analysis Expert
With a robust background in business operations and process analysis, I have honed my expertise across various roles in the technology sector. My journey began at CenturyLink, where I progressed from a Sr. Contract Administrator to a Lead Process Analyst, overseeing critical operations and facilitating user acceptance testing. At Lumen Technologies, I served as a Program Manager and Technical Process Architect, driving innovative solutions for enterprise customers. My role as a Business Operations Analyst at Hagadone Technologies involved implementing workflows and process mapping to enhance operational efficiency. I hold certifications in SAFe Agile, Journey Mapping, Six Sigma Green Belt, and Business Analysis, reflecting my commitment to continuous learning and strategic planning. Additionally, I have contributed to community initiatives as a volunteer director at the Kenmore Water Activity Center. My educational foundation from institutions like the Haslam College of Business supports my strategic approach to business challenges.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Shelly are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Shelly Murphy

Operations Manager •
Available for hire fromNegotiable
Contracts

Work History

H

Business Operations Analyst

Hagadone TechnologiesNov 2024 - Feb 2025 • 4 mosDetermine and implement workflows, processes, and procedures for each role and product. Build internal and external process mapping. Oversee operational processes and architecture. Design and create process documentation and training manuals for Quality Assurance Team. Collaborate on client success mapping with Customer Success Manager. Support implementation and technical processes. Support the President and Director of Operations with problem-solving.
L

Program Manager / Technical Process Architect / Lead Process Analyst

Lumen TechnologiesFeb 2023 - Apr 2024 • 1 yr 3 mosDesigning new process solutions that utilize our technology services platforms to shape the growth of our enterprise customers as they embrace the 4th Industrial Revolution. Developing a technical sales strategy and presenting solutions to address our customers’ requirements, providing business value by partnering with Sales, Solution Engineering, and Customer Success Executives, and leading innovative conversations that result in the very best customer-centered experience.
L

Lead Process Analyst / SAFe Agile Product Owner

Lumen TechnologiesAug 2019 - Mar 2023 • 3 yrs 8 mosAs a Lead Process Analyst and SAFe Agile Product Owner, likely contributed to process improvements and agile product ownership, ensuring efficient operations and successful project delivery.
K

Director (Volunteer)

Kenmore Water Activity Center (KWAC) non profitJan 2019 - Dec 2019 • 1 yrAs a volunteer board member for KWAC, I ensure that the organization’s mission is being accomplished in accordance with the purposes defined in our incorporation. The KWAC vision is that we grow to be a unique provider of community-oriented hand-powered water sports in a natural north Lake Washington environment.
C

Lead Process Analyst

CenturyLinkJul 2014 - Aug 2019 • 5 yrs 2 mosI support end to end processes for the Centurylink CPE organization for North American Operations. I facilitate user acceptance testing and ensure operational readiness for new product roll outs as well as new system enhancements and process/policy changes.
C

Order Management Service Delivery Supervisor

CenturyLinkJul 2011 - Jul 2014 • 3 yrs 1 moOverseeing development of new engineering support team for design, sale and installation of CPE Equipment for large business and government offices.
C

Sr. Contract Administrator

CenturyLinkApr 2000 - Jul 2011 • 11 yrs 4 mosSpecializing in the order management of E911 public safety CPE equipment installations.

Education

S

SAFe Agile

Certification for SAFe Agile PO/PM, Strategy and Planning2022
J

Journey Mapping And Management

Journey Mapping and Management Certificate Level 1, Journey Mapping and Management2021
H

Haslam College of Business at the University of Tennessee

Certification, Business Analysis2018
A

Aveta Business Institute

Certification, Six Sigma Green Belt2016
C

Coeur d'Alene High School

Graduate

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.