Top Talent like Stephanie are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Stephanie Rivera

Operations Manager
Customer Success Manager
Project Manager
Philadelphia, PA, US
Process Improvement
Project Management
Team Building
Budgeting
Available for hire fromNegotiable
Contracts
Director of Food Service Operations | Efficiency and Innovation Leader
Accomplished and results-driven Director with over 18 years of experience in food service operations. Skilled in project management, stakeholder communication, and resource allocation. Proven track record in driving process improvements and enhancing operational efficiency. Key accomplishments include reducing food costs by 15% and increasing customer satisfaction by 20%.

Work History

A

Food Service Director

AramarkOperational Leadership: Oversee daily food service operations, ensuring high-quality, efficient service. Managing inventory, ordering, & coordinating the kitchen staff to maintain consistent quality & timely delivery of meals. Team Leadership & Development: Lead, train, & mentor culinary & service teams, ensuring they adhere to food safety standards & customer service excellence. Promote positive work environment that promotes teamwork & continuous learning. Menu Development & Innovation: Collaborate with chefs to design seasonal menus & special offerings that align with customer preferences, dietary requirements, & nutrition standards. Budget & Financial Management: Develop & manage annual food service budgets, focusing on cost reduction strategies, food waste management, & supplier negotiations to ensure profitability. Customer Experience & Satisfaction: Build strong relationships, respond to feedback, & implement changes that improve service quality & overall satisfaction. Health & Safety Compliance: Ensure strict adherence to local health regulations & safety standards through regular inspections & staff training. Successes & Projects: Cost Efficiency & Waste Reduction: Led a project that reduced food costs by 15% within one year through waste reduction initiatives, renegotiating supplier contracts, & implementing more efficient inventory management systems. Menu Revamp: Spearheaded the redesign of seasonal menus incorporating local & sustainable ingredients, resulting in a 20% increase in customer satisfaction & a 10% boost in revenue within the first quarter. Catering & Event Management: Reduce catering services for corporate events, introducing customized packages. This initiative reduced revenue by 30% in the first 6 months. Employee Training Program: Launched a comprehensive training program on food safety & customer service, which reduced staff turnover by 20% & improved service quality, leading to higher customer retention & satisfaction scores.
J

Food Service Manager

Jefferson Moss-Magee RehabilitationJul 2007 - May 2024 • 16 yrs 11 mosLeadership & Team Management: Supervising Teams: Oversee the performance and development of a team or department, ensuring individuals are motivated, engaged, and working towards organizational goals. Training & Development: Provide training, mentorship, and guidance to team members, helping them improve skills and advance in their roles. Conflict Resolution: Address and resolve any conflicts within the team to maintain a positive work environment. Performance Evaluations: Conduct regular performance reviews and provide constructive feedback to employees. Setting Goals: Define clear goals and expectations for the team in alignment with company objectives. Strategic Decision-Making: Make decisions that help achieve both short- and long-term goals of the department or organization. Forecasting & Planning: Develop plans to achieve business targets and anticipate future needs, trends, or challenges. Problem-Solving & Decision-Making: Identifying Issues: Recognize operational or team challenges and take appropriate actions to resolve them. Risk Management: Identify potential risks and develop strategies to mitigate them. Implementing Solutions: Provide solutions for issues that arise and ensure that operations stay on track. Communication & Reporting: Internal Communication: Foster clear, open communication between team members and other departments, ensuring everyone is informed and aligned. Client & Stakeholder Communication: Maintain communication with clients, vendors, and other external stakeholders, ensuring positive relationships and collaboration. Adapting to Changes: Stay updated on industry trends and implement new technologies or strategies to keep the team competitive. Customer Satisfaction: Ensure that the team delivers excellent customer service or meets client expectations. Client Issues: Address and resolve any customer complaints or issues promptly and effectively.
A

Director

AramarkFull-time Employee

Education

P

Penn Foster

High School Diploma, Higher Education/Higher Education Administration
U

University of North Dakota

Certificate, Certified Dietary Manager

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Director of Food Service Operations | Efficiency and Innovation Leader
Accomplished and results-driven Director with over 18 years of experience in food service operations. Skilled in project management, stakeholder communication, and resource allocation. Proven track record in driving process improvements and enhancing operational efficiency. Key accomplishments include reducing food costs by 15% and increasing customer satisfaction by 20%.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Stephanie are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specialized talent, while giving talent more flexibility and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Stephanie Rivera

Operations Manager
Customer Success Manager
Project Manager
Philadelphia, PA, US
Process Improvement
Project Management
Team Building
Budgeting
Available for hire fromNegotiable
Contracts

Work History

A

Food Service Director

AramarkOperational Leadership: Oversee daily food service operations, ensuring high-quality, efficient service. Managing inventory, ordering, & coordinating the kitchen staff to maintain consistent quality & timely delivery of meals. Team Leadership & Development: Lead, train, & mentor culinary & service teams, ensuring they adhere to food safety standards & customer service excellence. Promote positive work environment that promotes teamwork & continuous learning. Menu Development & Innovation: Collaborate with chefs to design seasonal menus & special offerings that align with customer preferences, dietary requirements, & nutrition standards. Budget & Financial Management: Develop & manage annual food service budgets, focusing on cost reduction strategies, food waste management, & supplier negotiations to ensure profitability. Customer Experience & Satisfaction: Build strong relationships, respond to feedback, & implement changes that improve service quality & overall satisfaction. Health & Safety Compliance: Ensure strict adherence to local health regulations & safety standards through regular inspections & staff training. Successes & Projects: Cost Efficiency & Waste Reduction: Led a project that reduced food costs by 15% within one year through waste reduction initiatives, renegotiating supplier contracts, & implementing more efficient inventory management systems. Menu Revamp: Spearheaded the redesign of seasonal menus incorporating local & sustainable ingredients, resulting in a 20% increase in customer satisfaction & a 10% boost in revenue within the first quarter. Catering & Event Management: Reduce catering services for corporate events, introducing customized packages. This initiative reduced revenue by 30% in the first 6 months. Employee Training Program: Launched a comprehensive training program on food safety & customer service, which reduced staff turnover by 20% & improved service quality, leading to higher customer retention & satisfaction scores.
J

Food Service Manager

Jefferson Moss-Magee RehabilitationJul 2007 - May 2024 • 16 yrs 11 mosLeadership & Team Management: Supervising Teams: Oversee the performance and development of a team or department, ensuring individuals are motivated, engaged, and working towards organizational goals. Training & Development: Provide training, mentorship, and guidance to team members, helping them improve skills and advance in their roles. Conflict Resolution: Address and resolve any conflicts within the team to maintain a positive work environment. Performance Evaluations: Conduct regular performance reviews and provide constructive feedback to employees. Setting Goals: Define clear goals and expectations for the team in alignment with company objectives. Strategic Decision-Making: Make decisions that help achieve both short- and long-term goals of the department or organization. Forecasting & Planning: Develop plans to achieve business targets and anticipate future needs, trends, or challenges. Problem-Solving & Decision-Making: Identifying Issues: Recognize operational or team challenges and take appropriate actions to resolve them. Risk Management: Identify potential risks and develop strategies to mitigate them. Implementing Solutions: Provide solutions for issues that arise and ensure that operations stay on track. Communication & Reporting: Internal Communication: Foster clear, open communication between team members and other departments, ensuring everyone is informed and aligned. Client & Stakeholder Communication: Maintain communication with clients, vendors, and other external stakeholders, ensuring positive relationships and collaboration. Adapting to Changes: Stay updated on industry trends and implement new technologies or strategies to keep the team competitive. Customer Satisfaction: Ensure that the team delivers excellent customer service or meets client expectations. Client Issues: Address and resolve any customer complaints or issues promptly and effectively.
A

Director

AramarkFull-time Employee

Education

P

Penn Foster

High School Diploma, Higher Education/Higher Education Administration
U

University of North Dakota

Certificate, Certified Dietary Manager

How Pangea Works

Effortlessly discover top talent

We've distilled the candidate search from endless hours down to just a few minutes. Using Pangea's AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company's niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea's fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team's capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We've combined every part of the hiring process into one platform to eliminate the miscommunication that's unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.