Suresh Kumar

Product Manager

Quality Assurance Specialist

Operations Manager

Mumbai, MH, IN

Operations Management

Quality Assurance

Amazon Web Services

Agile Project Management

Product Management

Available for hire fromNegotiable

Contracts

Product Owner | Delivery & QA | AWS Billing & Security Oversight

I help companies deliver digital products that are faster, more reliable, and cost-efficient. With over 10 years of experience in product ownership, QA, and AWS billing/security, I’ve reduced defects by 40%, increased sprint delivery to 95%, improved user satisfaction by 30%, and secured AWS refunds while preventing future misuse. My earlier career in travel operations taught me vendor management and cross-team coordination, providing me with a unique blend of product delivery discipline and operational leadership.

Projects

Product Owner | QA Lead | IT & Startup Manager | AWS Billing & Security Analyst

Leading With Pride (360 Transformations Inc) Aug 2021 – Present | Remote, India → Grew from a Manual Tester in 2021 into IT & Product leadership. → Directed product roadmap and backlog; facilitated Agile/Scrum ceremonies, achieving 95% sprint completion. → Embedded QA/UAT cycles, resulting in 40% defect reduction and +30% user satisfaction. → Authored test scripts & acceptance criteria, improving QA efficiency by 25%. → Led AWS billing reviews, flagged anomalies, and delivered ~15% annual savings. → Negotiated $677 AWS refund; tightened IAM & CloudTrail security. → Oversaw corporate legal setup (FDI compliance, GST/PT registrations). → Managed vendors, compliance, and finance with CAs, CSs, banks, and coworking partners. See More

Team Leader – Operations | Vendor & Project Management

Bonton Holidays Pvt. Ltd (Corporate Office, Mumbai) Mar 2017 – Jun 2020 | Mumbai, India → Led vendor and project management for corporate travel operations. → Negotiated contracts with hotels & DMCs, securing 10–12% additional profit per booking. → Directed 200–300 individual bookings annually and 10–20 large group tours (50–200 passengers each). → Oversaw itinerary design, costing, and brochure development. → Coordinated with international suppliers and agents to ensure seamless execution. → Supervised tour leaders and staff across pre-, on-, and post-tour phases. See More

Senior Executive – Operations | MICE & Vendor Coordination

Nirav Tours & Travels (Mumbai) Jul 2013 – Dec 2016 | Mumbai, India → Managed inbound travel operations with a focus on MICE projects and vendor coordination. → Negotiated contracts with hoteliers & suppliers, securing competitive rates and favorable credit terms. → Supported Sony Entertainment Network MICE projects, coordinating vendors and event logistics. → Executed hundreds of domestic & international bookings annually. → Maintained strong supplier relationships, ensuring reliability and cost savings. → Assisted in itinerary design, costing, and product packaging.See More

Work History

IT Manager

Leading With PrideLead all aspects of product ownership, from shaping the product roadmap to backlog prioritization, aligning with business vision and user needs. Act as a key stakeholder in agile ceremonies, ensuring transparent communication and effective sprint planning. Collaborate with a cross-functional team to ensure feature delivery meets user expectations and aligns with company objectives. Utilize data and user feedback to iterate on features, improving product usability and customer satisfaction.

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