Top talent is on Pangea
You are viewing tara's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.tara k
Project Manager • Customer Success Manager • Chicago, IL, US
Software Development
SaaS
Customer Relationship Management
Client Management
Client Communication
Project Management
Experienced professional with a strong background in project management, customer/partner success and account management within the software industry.
Work History
1
Product Delivery Manager (Remote)
10PearlsSep 2021 - Sep 2022 • 1 yr 1 mo• Oversees and manages the build of mobile apps and web apps from start to finish. • Onboards clients, serve as primary point of contact for projects while mapping out timelines and project plans with internal onshore and offshore team. • Providing regular status reports and communication to clients. • Managing timelines and deliverables, resolving issues and risks. • Capture and communicate meeting notes, deliverables and other necessary information and send them to client. Follow up when needed. • Gathers required items for app submission to the Apple and Google Play stores. • Liaison between client, design team and developers making sure we work as a team to achieve client goals and deliver a successful product to ensure overall client success. • Builds and maintains Confluence spaces ensuring all details are accurate and updated. • Keeping documentation updated for projects including project charter, issue-risk register, Salesforce.C
Project Manager (Remote)
ChopdawgApr 2021 - Sep 2021 • 6 mosMobile app development company • Oversees and manages the build of mobile apps, web apps and WordPress sites from start to finish. • Leads kick off calls with clients as to ensure we are hitting milestones on time. • Gathers required items for app submission to the Apple and Google Play stores. • Liaison between client, design team and developers making sure we work as a team to achieve client goals ensuring overall client success. • Ensuring Figma designs are approved by client and functionality is followed by dev for implementation. • Helps oversee Jira and ensures all parties are contributing and updating regularly. • Inputs and manages ticketing system and passes on to appropriate internal team for turnaround. • Builds and maintains Confluence spaces ensuring all details are accurate and updated.C
Senior Project Manager (Remote)
Community BrandsJan 2016 - May 2020 • 4 yrs 5 mosLeading provider of cloud-based software solutions./SaaS. Position held in the Core-apps division (mobile app and web based platform). •Oversees and manages the build of mobile apps and web apps for conferences and trade shows ensuring overall client success (onboarding and post sale through renewal). • Leads kick off calls • Client education and training on platform: administrative site trainings, feature tutorials and data review calls with clients to ensure they are well educated on how the platform works. • Gathers required items and assets for build for app submission to the Apple and Google Play stores. Loads assets directly to admin site and follows up with clients when needed. • Works directly with VP of Customer Service and Director of Project Management on top tier accounts to provide the best customer service available. Working with sales to escalate matters when necessary. • Works directly with Operations and Development teams to import and configure data from various API providers. Provides mapping from data sources after data is available for review. • Provides solutions and suggestions to clients to give an overall better UX to users. • Inputs and manages ticketing system, creates bug reports and passes on to internal team for turnaround. Submission of tickets to investigate potential bugs and provide resolution to clients. • Creates and maintains helpful documentation for use by junior project managers and clients. • QA of all apps/web planners before launch.S
Account Manager
SaleAmpJul 2014 - Jun 2015 • 1 yrDigital Marketing Agency • Oversees marketing initiatives and follows through on campaign implementation. • Project management for enterprise accounts, domestic and international brands. • Designs, plans, and coordinates work teams and manages project scope ensuring accounts are adhering to timelines and operating within budget. • Coordinates with development and design teams to troubleshoot/QA creative and ad copy before target launch. • Addressing clients needs on a daily basis and reporting on KPIs. • Provide mock ups pre-campaign launch (landing pages, Facebook ad mock ups etc), submit any client feedback including edits and approval to design/dev team. • Attend internal/external meetings and provide regular status updates to team.I
Ad Ops Coordinator
iCrossingFeb 2014 - Jul 2014 • 6 mosFull service, global digital marketing agency owned by Hearst Corporation. • Support the Display Media team and coordinate directly with Media Planners/Account Managers covering all Midwest and East Coast accounts. • Trafficking, optimizing and reporting on display media plans through the use of third party ad servers. Accountable for trafficking campaign once plan is negotiated. • Execute campaign with Doubleclick/DART/DFA/DCM. Management of campaign calendar, prioritization of requests and troubleshooting of creative, creative swaps, URLS, placements etc.Education
Columbia College Chicago
Bachelor of ArtsHow Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.
Available NowBook a Call
Experienced professional with a strong background in project management, customer/partner success and account management within the software industry.
Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
Top talent is on Pangea
You are viewing tara's profile as a guest. Book a free call with our team to discuss your options for hiring fractional workers on Pangea's industry-leading talent marketplace.tara k
Project Manager • Customer Success Manager • Chicago, IL, US
Software Development
SaaS
Customer Relationship Management
Client Management
Client Communication
Project Management
Work History
1
Product Delivery Manager (Remote)
10PearlsSep 2021 - Sep 2022 • 1 yr 1 mo• Oversees and manages the build of mobile apps and web apps from start to finish. • Onboards clients, serve as primary point of contact for projects while mapping out timelines and project plans with internal onshore and offshore team. • Providing regular status reports and communication to clients. • Managing timelines and deliverables, resolving issues and risks. • Capture and communicate meeting notes, deliverables and other necessary information and send them to client. Follow up when needed. • Gathers required items for app submission to the Apple and Google Play stores. • Liaison between client, design team and developers making sure we work as a team to achieve client goals and deliver a successful product to ensure overall client success. • Builds and maintains Confluence spaces ensuring all details are accurate and updated. • Keeping documentation updated for projects including project charter, issue-risk register, Salesforce.C
Project Manager (Remote)
ChopdawgApr 2021 - Sep 2021 • 6 mosMobile app development company • Oversees and manages the build of mobile apps, web apps and WordPress sites from start to finish. • Leads kick off calls with clients as to ensure we are hitting milestones on time. • Gathers required items for app submission to the Apple and Google Play stores. • Liaison between client, design team and developers making sure we work as a team to achieve client goals ensuring overall client success. • Ensuring Figma designs are approved by client and functionality is followed by dev for implementation. • Helps oversee Jira and ensures all parties are contributing and updating regularly. • Inputs and manages ticketing system and passes on to appropriate internal team for turnaround. • Builds and maintains Confluence spaces ensuring all details are accurate and updated.C
Senior Project Manager (Remote)
Community BrandsJan 2016 - May 2020 • 4 yrs 5 mosLeading provider of cloud-based software solutions./SaaS. Position held in the Core-apps division (mobile app and web based platform). •Oversees and manages the build of mobile apps and web apps for conferences and trade shows ensuring overall client success (onboarding and post sale through renewal). • Leads kick off calls • Client education and training on platform: administrative site trainings, feature tutorials and data review calls with clients to ensure they are well educated on how the platform works. • Gathers required items and assets for build for app submission to the Apple and Google Play stores. Loads assets directly to admin site and follows up with clients when needed. • Works directly with VP of Customer Service and Director of Project Management on top tier accounts to provide the best customer service available. Working with sales to escalate matters when necessary. • Works directly with Operations and Development teams to import and configure data from various API providers. Provides mapping from data sources after data is available for review. • Provides solutions and suggestions to clients to give an overall better UX to users. • Inputs and manages ticketing system, creates bug reports and passes on to internal team for turnaround. Submission of tickets to investigate potential bugs and provide resolution to clients. • Creates and maintains helpful documentation for use by junior project managers and clients. • QA of all apps/web planners before launch.S
Account Manager
SaleAmpJul 2014 - Jun 2015 • 1 yrDigital Marketing Agency • Oversees marketing initiatives and follows through on campaign implementation. • Project management for enterprise accounts, domestic and international brands. • Designs, plans, and coordinates work teams and manages project scope ensuring accounts are adhering to timelines and operating within budget. • Coordinates with development and design teams to troubleshoot/QA creative and ad copy before target launch. • Addressing clients needs on a daily basis and reporting on KPIs. • Provide mock ups pre-campaign launch (landing pages, Facebook ad mock ups etc), submit any client feedback including edits and approval to design/dev team. • Attend internal/external meetings and provide regular status updates to team.I
Ad Ops Coordinator
iCrossingFeb 2014 - Jul 2014 • 6 mosFull service, global digital marketing agency owned by Hearst Corporation. • Support the Display Media team and coordinate directly with Media Planners/Account Managers covering all Midwest and East Coast accounts. • Trafficking, optimizing and reporting on display media plans through the use of third party ad servers. Accountable for trafficking campaign once plan is negotiated. • Execute campaign with Doubleclick/DART/DFA/DCM. Management of campaign calendar, prioritization of requests and troubleshooting of creative, creative swaps, URLS, placements etc.Education
Columbia College Chicago
Bachelor of ArtsHow Pangea Works
Effortlessly discover top talent
We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.Start working with talent today
The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.Track work and invoices in one place
Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!Talk with a Talent Expert
Members of our team are available to help you speed through the hiring process.Available NowBook a Call
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