Tessa Amero

With a background in education, I have gained valuable experience in project coordination, customer service management, and office administration. As a Senior Project Coordinator at WSP USA, I meticulously edited technical reports and managed the production of various documents and outreach materials. In my role as Customer Service Manager at The Swanson Group LLC, I developed training materials and nurtured client relationships. As an Office Manager at Phoenix Property Investments, I oversaw property management and spearheaded marketing initiatives. My skills include document editing, client relationship management, and office operations. I am adept at creating training manuals, managing property listings, and overseeing the production of outreach materials. My experience has equipped me with a strong foundation in project coordination and client-focused roles.

Work History

Senior Project Coordinator

WSP USA- Meticulously edited, proofread, and formatted technical reports and management plans for clients, ensuring consistency and clarity. Played a lead role in the creation, production, and distribution of various reports, studies, proposals, and general correspondence. Skillfully oversaw the final compilations of documents and responsible for the conception and production of community outreach brochures and pamphlets.

Customer Service Manager

The Swanson Group LLCJan 2020 - Jan 2023 • 3 yrs 1 mo- Responsible for developing comprehensive training manuals and guides for a diverse range of software and procedures. Carried out business template creation for external clients and oversaw and nurtured client relationships.

Office Manager

Phoenix Property InvestmentsJan 2017 - Jan 2020 • 3 yrs 1 mo- Oversaw the creation and management of property listings, rental agreements, contracts, and professional emails. Spearheaded marketing and community outreach initiatives and efficiently managed office operations.

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