Top Talent like Tiffany are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Tiffany Rodriguez

Customer Success Manager • Indianapolis, IN, US
Assistant
Social Media Marketing
Time Management
Social Media
Digital Marketing
Communication
TikTok Management
Available for hire fromNegotiable
An enthusiastic and dedicated individual bringing forth a motivated attitude and a variety of powerful skills!
An enthusiastic and dedicated individual bringing forth a motivated attitude and a variety of powerful skills. With 10 years of customer service skills, 6 years of free-lancing as a personal assistant and 6 years of working remotely, I am seeking career advancement and a challenging working environment to expand my knowledge and develop new skills in my target career field.

Work History

V

Course Operations Specialost

Varsity TutorsAug 2022 - Jan 2023 • 5 mos• Organize and create Zoom meetings for clients working with the company • Acting as point of contact between clients and their internal clients via phone, e-mail, or SMS • Screening phone calls, inquiries and requests, and handling them when appropriate • Multi-tasking in problem-solving to support the team, other departments, and management • Carrying out specific projects and research to carry out short-and long-term value for the company • Multi-tasking between multiple projects and completing them in a timely manner with little guidance • Data collection and analysis • Moderating multiple zoom meetings while • Assisting clients that are having complications with the platform • Managed and evaluated workflow and productivity, making changes where necessary. • Audited numerous phone calls, and graded them appropriately
F

Virtual Assistant

Freelancing (local)• Schedule meetings and manage calendar events for multiple clients • Coordinate events and speaking engagements for clients • Plan travel, accommodation and ground transportation for clients • Filing client’s business and travel expenses • Screening phone calls, inquiries and requests, and handling them when appropriate • Attending meetings and note-taking • Carrying out specific projects and research • Organized e-mails and inbox’s • Served as an assistant to clients and acted as a first point of contact for visitors and customers. • Brought forth innovative ideas about organizing systems. • Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders. • Generated invigorating social media content.
W

Customer Service Manager

WalmartMay 2015 - Jun 2016 • 1 yr 1 mo• Coordinate with the management on the initiatives that help improve customer service • Conduct recruitment and training for new workers, as well as sanction or terminate the service of customer service representatives • Count money in every cash drawer at the beginning and end of every shift • Maintain a record of all checks cashed and money that is wired • Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role/ • Closing out all registers and recording all of the money transactions through-out the day. • Helped to increase customer return rates by providing excellent customer service at all times.
V

Customer Service Representative

Varsity TutorsMay 2012 - May 2015 • 3 yrs• Entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained. • Obtain all the necessary information to offer appropriate response to product and service inquiries • Wiring money for customers in an orderly and timely manner • Cashing checks and providing the appropriate amounts to customers • Multitasking between order pickups and other customer service orders • Identifying price changes and incorrect prices on shelves. • Work hand-in-hand with other internal department staff to resolve customers’ complaints • Followed instructions from superiors and took initiative when appropriate. • Brought forth excellent customer service skills and a commitment to customer satisfaction.

Education

Western Governors University

Bachelor's Degree, Bachelor of Science Business AdministrationAug 2022
E

East Bay High School

High SchoolAug 2008 - Jun 2012

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
An enthusiastic and dedicated individual bringing forth a motivated attitude and a variety of powerful skills!
An enthusiastic and dedicated individual bringing forth a motivated attitude and a variety of powerful skills. With 10 years of customer service skills, 6 years of free-lancing as a personal assistant and 6 years of working remotely, I am seeking career advancement and a challenging working environment to expand my knowledge and develop new skills in my target career field.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Tiffany are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Tiffany Rodriguez

Customer Success Manager • Indianapolis, IN, US
Assistant
Social Media Marketing
Time Management
Social Media
Digital Marketing
Communication
TikTok Management
Available for hire fromNegotiable

Work History

V

Course Operations Specialost

Varsity TutorsAug 2022 - Jan 2023 • 5 mos• Organize and create Zoom meetings for clients working with the company • Acting as point of contact between clients and their internal clients via phone, e-mail, or SMS • Screening phone calls, inquiries and requests, and handling them when appropriate • Multi-tasking in problem-solving to support the team, other departments, and management • Carrying out specific projects and research to carry out short-and long-term value for the company • Multi-tasking between multiple projects and completing them in a timely manner with little guidance • Data collection and analysis • Moderating multiple zoom meetings while • Assisting clients that are having complications with the platform • Managed and evaluated workflow and productivity, making changes where necessary. • Audited numerous phone calls, and graded them appropriately
F

Virtual Assistant

Freelancing (local)• Schedule meetings and manage calendar events for multiple clients • Coordinate events and speaking engagements for clients • Plan travel, accommodation and ground transportation for clients • Filing client’s business and travel expenses • Screening phone calls, inquiries and requests, and handling them when appropriate • Attending meetings and note-taking • Carrying out specific projects and research • Organized e-mails and inbox’s • Served as an assistant to clients and acted as a first point of contact for visitors and customers. • Brought forth innovative ideas about organizing systems. • Trusted to analyze and interpret data, and handle all shipments, deliveries, and material orders. • Generated invigorating social media content.
W

Customer Service Manager

WalmartMay 2015 - Jun 2016 • 1 yr 1 mo• Coordinate with the management on the initiatives that help improve customer service • Conduct recruitment and training for new workers, as well as sanction or terminate the service of customer service representatives • Count money in every cash drawer at the beginning and end of every shift • Maintain a record of all checks cashed and money that is wired • Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role/ • Closing out all registers and recording all of the money transactions through-out the day. • Helped to increase customer return rates by providing excellent customer service at all times.
V

Customer Service Representative

Varsity TutorsMay 2012 - May 2015 • 3 yrs• Entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained. • Obtain all the necessary information to offer appropriate response to product and service inquiries • Wiring money for customers in an orderly and timely manner • Cashing checks and providing the appropriate amounts to customers • Multitasking between order pickups and other customer service orders • Identifying price changes and incorrect prices on shelves. • Work hand-in-hand with other internal department staff to resolve customers’ complaints • Followed instructions from superiors and took initiative when appropriate. • Brought forth excellent customer service skills and a commitment to customer satisfaction.

Education

Western Governors University

Bachelor's Degree, Bachelor of Science Business AdministrationAug 2022
E

East Bay High School

High SchoolAug 2008 - Jun 2012

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.