Victoria Krauchunas

Operations Manager • Customer Success Manager • Redwood City, CA, US

Top Earner

Strategic Planning

Strategy & Business Development

Project Management

Product Management

Operations Management

Customer Relationship Management

Customer Experience

Available for hire fromNegotiable

Contracts

Versatile startup consultant - can help with operations, customer success, sales, marketing and fundraising!

I've had the opportunity to work at a variety of startups in a variety of industries - I even worked at Y Combinator for 2 years! Because I've had the chance to wear many hats, I can help with almost any non-technical project, whether it's coming up with a product roadmap, a customer acquisition strategy or just doing cold outreach. I also offer founder coaching services via thescrappyoperator.com. Note that job history on profile is partial - see Linkedin for full history.

Projects

SDR Work

Worked with the founder of a dev tools company to come up with a cold outreach strategy on Linkedin. Using the founder's Linkedin profile, responsible for finding relevant profiles and sending 200 new requests a week, as well as some follow-up work.See More

General Strategy Consulting

Met with the founder of a marketplace startup every 2 weeks to discuss goal setting and potential new initiatives for the company. Also assisting with prioritization of certain product features.See More

Work History

Startup Consultant

The Scrappy OperatorJun 2022 - Present • 2 yrs 5 mosFounder coach & startup consultant

Builder in Residence

Builders & BackersJun 2022 - Present • 2 yrs 5 mosMentoring budding entrepreneurs in the Heartland region of the United States

Admissions Manager

Y CombinatorJul 2020 - Jun 2022 • 2 yrs• Reviewed applications and conducted interviews in order to help decide who would be in each batch • Designed features and processes to improve the overall admissions process, both internally and externally • Reviewed internal and external data and other information and shared with the team to continually improve our understanding of startups, global trends, etc. • Provided customer support to founders with questions about their application

Chief of Staff

DarkOct 2019 - Jun 2020 • 9 mosThe only non-engineer member of the team, aside from the CEO. Filling in gaps as needed in operations, developer experience and product. Special projects and responsibilities include: • Providing insights into user behavior, both quantitative (via Heap and Honeycomb) and qualitative (feedback emails, viewing sessions on Fullstory) • Shepherding features through a product life cycle, from ideation to release - prioritization, writing specs, collaborating with engineers, testing for bugs and usability, new feature announcements, and general product and project management • Setting up Docusaurus and migrating existing documentation over • Building things in Dark in order to add functions to our built-in package manager, discover bugs and develop tutorial content • Spinning up and running a recruiting process

Director of Product and Customer Operations

Final (acquired by Goldman Sachs)Feb 2016 - Sep 2018 • 2 yrs 8 mos• Led and mentored a team that included customer support, marketing and design. • Developed roadmaps and specs based on customer feedback, internal needs and company goals and working with engineering to execute on them. Also educated our customers, employees and external partners on new functionality. • Successfully launched and iterated on multiple features including improved payment functionality, advanced card controls, and internal tools such as fraud and application management. • Organized a variety of marketing campaigns across various platforms, as well as writing and sourcing content for our blog. • Built the support organization from the ground up. Acted as the first customer support agent, essentially always on-call answering tickets via email and phone. • Pitched in wherever necessary to deepen my understanding of needs and help the company be successful.

Reviews

Exceeds ExpectationsRecommended by clients 1 times.

Top EarnerHas earned $1k+ on Pangea.

Victoria has received Kudos for:

Teamwork (1)

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Education

Rochester Institute Of Technology

Bachelor's Degree, Game Design & DevelopmentSep 2009 - May 2012

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