Top Talent like Victoria are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Victoria Krauchunas

Operations Manager • Customer Success Manager • Redwood City, CA, US
Top Earner
Strategic Planning
Strategy & Business Development
Project Management
Product Management
Operations Management
Customer Relationship Management
Customer Experience
Available for hire fromNegotiable
Contracts
Versatile startup consultant - can help with operations, customer success, sales, marketing and fundraising!
I've had the opportunity to work at a variety of startups in a variety of industries - I even worked at Y Combinator for 2 years! Because I've had the chance to wear many hats, I can help with almost any non-technical project, whether it's coming up with a product roadmap, a customer acquisition strategy or just doing cold outreach. I also offer founder coaching services via thescrappyoperator.com. Note that job history on profile is partial - see Linkedin for full history.

Projects

SDR Work

Worked with the founder of a dev tools company to come up with a cold outreach strategy on Linkedin. Using the founder's Linkedin profile, responsible for finding relevant profiles and sending 200 new requests a week, as well as some follow-up work.See More

General Strategy Consulting

Met with the founder of a marketplace startup every 2 weeks to discuss goal setting and potential new initiatives for the company. Also assisting with prioritization of certain product features.See More

Work History

T

Startup Consultant

The Scrappy OperatorFounder coach & startup consultant
B

Builder in Residence

Builders & BackersMentoring budding entrepreneurs in the Heartland region of the United States
Y

Admissions Manager

Y CombinatorJul 2020 - Jun 2022 • 2 yrs• Reviewed applications and conducted interviews in order to help decide who would be in each batch • Designed features and processes to improve the overall admissions process, both internally and externally • Reviewed internal and external data and other information and shared with the team to continually improve our understanding of startups, global trends, etc. • Provided customer support to founders with questions about their application
D

Chief of Staff

DarkOct 2019 - Jun 2020 • 9 mosThe only non-engineer member of the team, aside from the CEO. Filling in gaps as needed in operations, developer experience and product. Special projects and responsibilities include: • Providing insights into user behavior, both quantitative (via Heap and Honeycomb) and qualitative (feedback emails, viewing sessions on Fullstory) • Shepherding features through a product life cycle, from ideation to release - prioritization, writing specs, collaborating with engineers, testing for bugs and usability, new feature announcements, and general product and project management • Setting up Docusaurus and migrating existing documentation over • Building things in Dark in order to add functions to our built-in package manager, discover bugs and develop tutorial content • Spinning up and running a recruiting process
F

Director of Product and Customer Operations

Final (acquired by Goldman Sachs)Feb 2016 - Sep 2018 • 2 yrs 8 mos• Led and mentored a team that included customer support, marketing and design. • Developed roadmaps and specs based on customer feedback, internal needs and company goals and working with engineering to execute on them. Also educated our customers, employees and external partners on new functionality. • Successfully launched and iterated on multiple features including improved payment functionality, advanced card controls, and internal tools such as fraud and application management. • Organized a variety of marketing campaigns across various platforms, as well as writing and sourcing content for our blog. • Built the support organization from the ground up. Acted as the first customer support agent, essentially always on-call answering tickets via email and phone. • Pitched in wherever necessary to deepen my understanding of needs and help the company be successful.
Reviews
Exceeds Expectations
Exceeds ExpectationsRecommended by clients 1 times.
Exceeds Expectations
Top EarnerHas earned $1k+ on Pangea.
Victoria has received Kudos for:
Teamwork (1)

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Education

Rochester Institute Of Technology

Bachelor's Degree, Game Design & DevelopmentSep 2009 - May 2012

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Versatile startup consultant - can help with operations, customer success, sales, marketing and fundraising!
I've had the opportunity to work at a variety of startups in a variety of industries - I even worked at Y Combinator for 2 years! Because I've had the chance to wear many hats, I can help with almost any non-technical project, whether it's coming up with a product roadmap, a customer acquisition strategy or just doing cold outreach. I also offer founder coaching services via thescrappyoperator.com. Note that job history on profile is partial - see Linkedin for full history.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like Victoria are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

Victoria Krauchunas

Operations Manager • Customer Success Manager • Redwood City, CA, US
Top Earner
Strategic Planning
Strategy & Business Development
Project Management
Product Management
Operations Management
Customer Relationship Management
Customer Experience
Available for hire fromNegotiable
Contracts

Projects

SDR Work

Worked with the founder of a dev tools company to come up with a cold outreach strategy on Linkedin. Using the founder's Linkedin profile, responsible for finding relevant profiles and sending 200 new requests a week, as well as some follow-up work.

General Strategy Consulting

Met with the founder of a marketplace startup every 2 weeks to discuss goal setting and potential new initiatives for the company. Also assisting with prioritization of certain product features.

Work History

T

Startup Consultant

The Scrappy OperatorFounder coach & startup consultant
B

Builder in Residence

Builders & BackersMentoring budding entrepreneurs in the Heartland region of the United States
Y

Admissions Manager

Y CombinatorJul 2020 - Jun 2022 • 2 yrs• Reviewed applications and conducted interviews in order to help decide who would be in each batch • Designed features and processes to improve the overall admissions process, both internally and externally • Reviewed internal and external data and other information and shared with the team to continually improve our understanding of startups, global trends, etc. • Provided customer support to founders with questions about their application
D

Chief of Staff

DarkOct 2019 - Jun 2020 • 9 mosThe only non-engineer member of the team, aside from the CEO. Filling in gaps as needed in operations, developer experience and product. Special projects and responsibilities include: • Providing insights into user behavior, both quantitative (via Heap and Honeycomb) and qualitative (feedback emails, viewing sessions on Fullstory) • Shepherding features through a product life cycle, from ideation to release - prioritization, writing specs, collaborating with engineers, testing for bugs and usability, new feature announcements, and general product and project management • Setting up Docusaurus and migrating existing documentation over • Building things in Dark in order to add functions to our built-in package manager, discover bugs and develop tutorial content • Spinning up and running a recruiting process
F

Director of Product and Customer Operations

Final (acquired by Goldman Sachs)Feb 2016 - Sep 2018 • 2 yrs 8 mos• Led and mentored a team that included customer support, marketing and design. • Developed roadmaps and specs based on customer feedback, internal needs and company goals and working with engineering to execute on them. Also educated our customers, employees and external partners on new functionality. • Successfully launched and iterated on multiple features including improved payment functionality, advanced card controls, and internal tools such as fraud and application management. • Organized a variety of marketing campaigns across various platforms, as well as writing and sourcing content for our blog. • Built the support organization from the ground up. Acted as the first customer support agent, essentially always on-call answering tickets via email and phone. • Pitched in wherever necessary to deepen my understanding of needs and help the company be successful.
Reviews
Exceeds Expectations
Exceeds ExpectationsRecommended by clients 1 times.
Exceeds Expectations
Top EarnerHas earned $1k+ on Pangea.
Victoria has received Kudos for:
Teamwork (1)

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Education

Rochester Institute Of Technology

Bachelor's Degree, Game Design & DevelopmentSep 2009 - May 2012

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.