Top Talent like William are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

William Graham

Content Marketing Manager • Social Media Marketing Specialist • Video & Animation Designer • Washington, DC, US
Adobe Creative Suite
Final Cut Pro
Logo Design
Cinematography
Videography
Creative Direction
Operations Management
YouTube
Short Video Ads
Social Media
Content Creation
Video Editing
Customer Service
Graphic Design
Available for hire fromNegotiable
Full-Time Roles
Contracts
Multimedia Production | Graphic Design | CAD
Highly motivated and multi-talented professional creator with 5 years of delivering innovative design solutions from conceptualization to delivery. Demonstrates a talent for developing unique custom artwork and multi-tasking. Great team player and works well in any environment.

Work History

S

Night Chaperone Agent

Student Watchers• Offered actionable solutions for customer concerns by following internal database prompts and company scripts. • Met inbound customer needs while maintaining strict performance targets. • Answered incoming calls, chat messages and email communications to handle product concerns. • Delivered accurate organizational information about products, services and procedures. • Completed high volume of inbound and outbound calls within deadlines. • Navigated multiple computer applications while conversing with customers. • Displayed positive, professional and empathetic tone to deliver consistently superior service.
G

Helpdesk Agent

Graham Technologies Jun 2016 - Oct 2023 • 7 yrs 5 mos• Answered phones and provided directions or reroutes to avoid construction or other delays. • Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel. • Logged daily data in dispatch logs and databases. • Resolved customer issues by addressing questions and providing available services. • Managed and prioritized calls to define urgency and importance. • Troubleshooted and resolved issues with laptop PCs, iPads, air cards, portable monitors, printers, scanners, laptop docking stations, iPhones, and Android mobile phones. • Ordering supplies and scanning in personnel records into electronic files • Escalating issues to the appropriate channels promptly. • Compiling and editing presentation details from multiple people and sources. • Organizing and maintaining the office eco-system (e.g., filing, order supplies, upkeep of equipment). •• Submitting tickets and capturing all the required customer and issue information outlined in the service desk SOP.

Education

Hampton University

Bachelor’s Degree , Graphic Design Aug 2014 - May 2019

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Multimedia Production | Graphic Design | CAD
Highly motivated and multi-talented professional creator with 5 years of delivering innovative design solutions from conceptualization to delivery. Demonstrates a talent for developing unique custom artwork and multi-tasking. Great team player and works well in any environment.

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call

Top Talent like William are on Pangea

Pangea, a YC company, connects companies with fractional talent. Fractional hiring allows companies to move faster and work with more specilaized talent, while giving talent more flexibilty and independence. If you are talent open to fractional work, apply here. If you’re a company looking for high-quality fractional talent, learn more here.

William Graham

Content Marketing Manager • Social Media Marketing Specialist • Video & Animation Designer • Washington, DC, US
Adobe Creative Suite
Final Cut Pro
Logo Design
Cinematography
Videography
Creative Direction
Operations Management
YouTube
Short Video Ads
Social Media
Content Creation
Video Editing
Customer Service
Graphic Design
Available for hire fromNegotiable
Full-Time Roles
Contracts

Work History

S

Night Chaperone Agent

Student Watchers• Offered actionable solutions for customer concerns by following internal database prompts and company scripts. • Met inbound customer needs while maintaining strict performance targets. • Answered incoming calls, chat messages and email communications to handle product concerns. • Delivered accurate organizational information about products, services and procedures. • Completed high volume of inbound and outbound calls within deadlines. • Navigated multiple computer applications while conversing with customers. • Displayed positive, professional and empathetic tone to deliver consistently superior service.
G

Helpdesk Agent

Graham Technologies Jun 2016 - Oct 2023 • 7 yrs 5 mos• Answered phones and provided directions or reroutes to avoid construction or other delays. • Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel. • Logged daily data in dispatch logs and databases. • Resolved customer issues by addressing questions and providing available services. • Managed and prioritized calls to define urgency and importance. • Troubleshooted and resolved issues with laptop PCs, iPads, air cards, portable monitors, printers, scanners, laptop docking stations, iPhones, and Android mobile phones. • Ordering supplies and scanning in personnel records into electronic files • Escalating issues to the appropriate channels promptly. • Compiling and editing presentation details from multiple people and sources. • Organizing and maintaining the office eco-system (e.g., filing, order supplies, upkeep of equipment). •• Submitting tickets and capturing all the required customer and issue information outlined in the service desk SOP.

Education

Hampton University

Bachelor’s Degree , Graphic Design Aug 2014 - May 2019

How Pangea Works

Effortlessly discover top talent

We’ve distilled the candidate search from endless hours down to just a few minutes. Using Pangea’s AI-powered search tools, you can find top fractional talent able to take on your next project. Our system looks at your company’s niche and your needs to find the perfect match faster than any traditional hiring platform.

Start working with talent today

The top talent on Pangea is ready to get started with you right now. You can message or hire a candidate right from their profile page and start assigning work as soon as they respond. And the best part? Pangea’s fractional contract structure lets you start small and ramp up as your needs change, keeping your costs manageable and your team’s capabliities flexible.

Track work and invoices in one place

Assign tasks, track progress, and complete invoices all on Pangea. We’ve combined every part of the hiring process into one platform to eliminate the miscommunication that’s unavoidable on other freelance platforms. We even send out 1099s to your contractors at the end of the year!

Talk with a Talent Expert

Members of our team are available to help you speed through the hiring process.
Available Now
Book a Call
Pangea empowers fractional work across the world for marketing and design roles.