William Graham

Highly motivated and multi-talented professional creator with 5 years of delivering innovative design solutions from conceptualization to delivery. Demonstrates a talent for developing unique custom artwork and multi-tasking. Great team player and works well in any environment.

Work History

Night Chaperone Agent

Student Watchers• Offered actionable solutions for customer concerns by following internal database prompts and company scripts. • Met inbound customer needs while maintaining strict performance targets. • Answered incoming calls, chat messages and email communications to handle product concerns. • Delivered accurate organizational information about products, services and procedures. • Completed high volume of inbound and outbound calls within deadlines. • Navigated multiple computer applications while conversing with customers. • Displayed positive, professional and empathetic tone to deliver consistently superior service.

Helpdesk Agent

Graham Technologies Jun 2016 - Oct 2023 • 7 yrs 5 mos• Answered phones and provided directions or reroutes to avoid construction or other delays. • Received service requests, prioritized responses and optimized utilization of team resources in dispatching personnel. • Logged daily data in dispatch logs and databases. • Resolved customer issues by addressing questions and providing available services. • Managed and prioritized calls to define urgency and importance. • Troubleshooted and resolved issues with laptop PCs, iPads, air cards, portable monitors, printers, scanners, laptop docking stations, iPhones, and Android mobile phones. • Ordering supplies and scanning in personnel records into electronic files • Escalating issues to the appropriate channels promptly. • Compiling and editing presentation details from multiple people and sources. • Organizing and maintaining the office eco-system (e.g., filing, order supplies, upkeep of equipment). •• Submitting tickets and capturing all the required customer and issue information outlined in the service desk SOP.

Education

Hampton University

Bachelor’s Degree , Graphic Design Aug 2014 - May 2019

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